I've stayed here 3 times over the past 10 years. great location very convenient to the park and shopping and restaurants. Great friendly staff. House keeping was a bit hit and miss this time. kept throwing away the soap and not leaving a new one. had to hunt someone down twice to get replacements. The rooms are a bit hit and miss. My 1st two times, the rooms were fine. a bit dated with some minor updates to floors, but this last time, I was a bit grossed out at the bathroom in particular (rm 201). Black mold on the base of the bathtub and tile grout so old and dirty it was mostly black. Door was damaged. just in pretty bad shape. Sink didn't drain well, kept backing up. Water pressure in shower is great but the shower head needs to be replaced. no way to modulate the flow, it was like being blasted by a fire hose. Floors in the main room look like new laminate and generally the room was comfortable, decent bed. Just needs some work. I don't recall the last two rooms I stayed in being quite this bad in the bathroom. I really do like this place overall, I just hope they get around to updating the bathrooms, particularly the floors and fixtures. they are waaay past it.

The rooms are super clean. Staff is great. Cleaning crew where there everyday and very friendly. Price is also great. And location to cades cove is perfect..my only thought are a few more breakfast choices. Beds are clean and sleepable but could be alittle softer. Otherwise i will definitely be staying here again. And i am very picky on hotels ..five stars for me

Pleasant hotel in a great location close to park visitor's center. Rooms older but clean and well maintained. Breakfast minimal but gets ya' going. We requested a balcony room, which had lovely views of a quiet and relaxing open space with trees across the street. Wifi was not accessible in our area of the property. Lovely staff. Overall, would stay again.

Worked well for us. Basic but nice and clean. Our room was quiet but with AC and a dehumidifier running we might not have heard even noisy stuff outside. The front desk folks were super nice and helpful. They didn’t have breakfast until 8 and we wanted to be in the park well before that so we missed it.

The Inn was quite nice but needed a bigger refrigerator and I would opt for a softer mattress. It was clean and well stocked. The office people were friendly. The pool looked great but we didn't swim. We didn't eat breakfast there but they did have a small assortment of breakfast items every morning at 8 AM. They have the best location - close to the tourist areas but far enough away to relax. I would stay there again.

Everything about our stay was perfect. Absolutely the cleanest place we have ever stayed!!! Every single person we encountered was personal and very kind. Very quite and peaceful place. And there was never a doubt we were among fellow Christians, they definitely aren't ashamed to let the public know they believe in The Lord :)

My husband and I just returned home today from staying at Highland Manor for our first time. It was the greatest experience! Room was very nice and clean. Loved the view from our balcony. Highly recommend this place! We will definitely stay there again!

Lovely old fashioned style motel. It is dated, but incredibly clean. Every staff member I met was friendly, and welcoming. I received a lot of information on the area, which was really great. I didn’t end up in a room with a mountain view, but I only needed to step outside to get one. The view from the front of the main building was my favourite. They offer a pool, which is unheated but refreshing and also very clean. Breakfast in the morning is small compared to other hotels/motels I’ve been to but still enough to fill you up :) usually set out boiled eggs, pastries, and cereal. There was also juice, milk, tea, & coffee. I will certainly be coming back :)

Very helpful and friendly staff. Room was clean. The bed was a little firm for my taste but not uncomfortable. Pool very nice and clean. Quiet and very peaceful lodge with close access to Smoky Mountain National Park. Price is in line for the area. Would stay there again.

Rooms are clean. And a good place to rest from your daily adventures. Front desk clerk was very friendly. She was also helpful to find a place to eat.

Hidden Gem for sure. Fireplace, jacuzzi tub, balcony, nice clean beds. Great service. Rooms were a little dated but not much. Everything was clean. Got no complaints. Only praise.

We recently had an excellent stay at a charming family-owned inn in Townsend, TN. The staff, including Wanda and Tim, were incredibly friendly and provided valuable recommendations. The inn was cozy, well-maintained, and tastefully decorated. The blessed atmosphere, surrounded by the beauty of the Great Smoky Mountains, offered a peaceful retreat. The entire staff was attentive and dedicated to ensuring our comfort. We highly recommend this inn for its warm hospitality and serene ambiance. We will definitely come here again!