The food was excellent the staff was very friendly. They were super busy. It was a good 25 minutes before we received our food. The restaurant was clean but there was a lot of dishes on the tables from where no one had been over to clean the tables yet. It would be nice if they stayed more on top of that but it was a great experience. The food was wonderful surely wish we had a Fazoli’s back home in NC. This was my first time here but definitely won’t be the last.

Ended up coming to this location as I got it mixed up with the Cookeville location to the west. No worries there. They did a great job - excellent food, excellent and friendly service, and they now even have at least one keto selection on the menu, which I ordered and it tasted great. I'd absolutely visit this location again, next time I'm traveling through!

We decided to go to Fazolis during are trip to Pigeon Forge because their are not many left and we have not tried one yet. We were pleasantly surprised Fazolis is a Italian fast food restaurant with a drive through the prices are very reasonable.We got the alfredo,pizza,mozzarella balls, breadsticks, and pizza breaksticks all of them were decent items. In addition, the place was clean for a fast food restaurant.

We usually get decent service here, but last time, they went above and beyond. Not only did they keep the breadsticks coming, the (I'm guessing) manager offered to get us some to go, AND got us some dipping sauces... one seemed to be custom made (she said she'd make us one with some basil in it, and it was delicious!).

The service was better than at the Olive Garden in Morristown. The waitress who brought our food to the table was friendly. She smiled as she was putting parmesan on my ravioli.. The ravioli with marinara was good. She even brought utensils and napkins (it's part self-serve here). The bread sticks were hot and fresh. The salad was fresh but very cold. Not disappointed coming here. My former husband would have given his seal of approval for an Italian fast food joint (he was Italian). Definitely coming back!

We were doing some shopping in Morristown and needed to eat afterwards. We hadn't been to fazoli's in a while so we thought we'd go there. Plus my birthday was the day before so I decided I'm still celebrating and I'll eat at places I love for a couple days. Well we get there and the cashier Tish was awesome. Super friendly, helpful, got out order correct and efficient. Very cool and down to earth. Made us feel comfortable and welcomed. Well we got our food and it was wonderful, just as I expected. When we were almost done we both accidentally spilled out drinks at different times. What luck! I felt bad and wanted to clean up myself (I've worked customer service) but Michelle (the manager) noticed and got right on it. Took care of it and told us not to worry. She was so sweet about it. It's like we were family and she was the perfect host like a family member would be. And I got the vibe that the rest of the staff works well together. They did a good job on getting our food out, fresh and hot. I already love the place but they just made me love it more, and was a nice dinner to finish off the night. Probably my favorite fazoli's so far. Sorry for the long post.

We visited on Saturday and had a wonderful experience. Our food was delicious, hot and fresh. The service was top notch. Now, the manager Tommy, was amazing. He came around and was checking on everyone and offering fresh bread. Thanks for a wonderful meal and great day. I highly recommend going and having lunch or supper!

I wanted a place to eat and I am familiar with Fazoli's. I ate one of their pizza pasta bowls, the Supreme. I thought it was filling and had good flavor. The staff was very helpful as I was trying to do their place your own order, for the first time