I know it’s tough finding staff who want to work across all industries. But honestly at least find staff who LOOK like they are doing something. We went in. Ignored. And approached a desk where 3 sales people were just standing. In conversation. We wanted to look at options for a couch and we were met with “I don’t know, I’m not sure, let me check”. We stood around waiting whilst these 3 went back to chatting. Do yourself a favour. If you want to buy something from FF, go see Preston. They have been incredible at their willingness to help and their knowledge. Thomastown could definitely take note.

The in-store experience was okay. But the delivery team was terrible. Got a text to advise the day of delivery and the delivery window, the driver will call when he’s half an hour away. It’s way past the delivery window and driver never called so I ended up calling the customer service team and the staff there don’t seem to care as they already have your money. Been waiting around all day for the driver to call and not sure at this stage where the drivers at or if he’s still coming at all. If your gonna be running late at least call the customer to let them know what’s going on!

Nice showroom but customer service was non existent. Wanted to purchase 6 chairs which they confirmed they had in stock ready to go. I asked if I could I could see one of the boxes to work out if they would all fit in the car and was told no. Had to walk out as I didn’t want to purchase it and then realise it wouldn’t fit and probably have them give me a hard time refunding it on the spot based on their attitude.

Lots of choices, price competitive, good shopping place. Customer service not great. Deliver cost to high.

BOXING DAY DEAL !!! I purchased a sofa set and coffee table as a deal on boxing day. I’ve been told by their manager that it’ll take nearly 4 weeks to deliver to you but that was their deceptive response. I had to wait nearly two months to get it delivered to my place and I had to call them every week to get an update. Not as smooth as I thought. Package came slightly damaged too. Definitely this is a modern day scam to keep people’s money and giving them vague information.

Sigh, I don’t think I’ve posted a bad review before. However, when I left your store and went elsewhere, I realised that customer service is literally EVERYTHING in retail. I came to your store twice this morning, on both occasions, I had to stand there staring at staff while they finished their conversations. The first young girl was quite sweet and helpful. The second one, had such a poor attitude. I don’t know much about mattresses, hence why I was there. I had forgotten what the first sales person had told me so questioned what the difference between the two was to the second. The second one, proceeded to ask the first young girl “Did you show her the mattresses?”. I intervened and stated she had but I’d forgotten as I left the store and shopped around at surrounding stores and then returned. The sales lady’s tone and attitude during the short interaction made me feel totally dismissed and the way she asked her coworker, especially, the “did you show HER..” could have been communicated much more professionally and politely. Her body language made me feel as if I was a chore and she seemed totally miserable in her job. I wonder why your sales representative couldn’t respond to my question about the difference with “sure, let me show you” or “so this mattress has x and y and the other has a and b”. I appreciate that your staff members were busy, though, standing at the register looking at me like I’m the dumbest person to walk the earth. I had the full intention of purchasing 2 mattresses, a bed frame, tv unit and I also needed a couch. I said something along the lines of “I will skip on them, as your customer service is poor and I find you quite rude”. Your sales member did apologise and said at that point that she would have taken me to either mattress to explain the differences if I hadn’t been shown prior. Her attitude quickly changed again when I responded with my defence of “I’ve seen heaps of mattresses and I’ve forgotten, and the fact I stood there waiting for you to greet me and help me is an additional factor that has lost me as a customer” (or something like that, I was civil). The response I received from the sales lady was “okay, thank you” with eyes rolling. As I turned to leave, the sales person has proceeded to ask the manager within ear shot “do you think I was rude?”. Although I couldn’t see or hear the managers response, I feel that conversation could have taken place once I’d left the store. I did ask who was the manager at that point and was told by the same sales lady by a pointed finger “her”, referring to the lady standing beside her. Your manager didn’t even look up or try and resolve the conflict. She had less care about anything other than whatever she was doing on the computer. If that’s management, no wonder your staff are portraying a complete lack of interest in customers and I’m not surprised that your sales people made me feel as if I was a total waste of oxygen. Please see my other reviews, I have never posted a poor review. I am far from a drama Queen and I don’t let too much upset me usually. Today was horrid, and it sucks because I’m on a budget and returned to the store wanting to purchase furniture. I work hard for my money, and I can’t comprehend how I am expected to purchase products when one staff and then the manager (initial staff member, Asian girl, was lovely enough and the 2 stars are for you sister!) are so unwelcoming, abrupt, dismissive and generally rude. Maybe you had a bad morning, or are going through a hard time. I apologise if I added to that. Please don’t take it out on customers, we don’t deserve that. I know it’s hard to pretend to be cheerful, engaging, kind and helpful when you’re in a bad mood, but that’s all that customers care about. If you don’t like your job, find somewhere else to work, the world is your oyster. Sorry for the essay x

I recently visited this store - Thomastown twice to buy 2 x console and 1 x bedside and I must say I am very happy with the purchase. The staff is very friendly and soft spoken. They addressed to my needs and also advised me on few items which I wanted to buy. About the furniture items, I am very happy with the consoles and bedside. They were so easy to assemble and the quality of the furniture is great. The staff at the despatch dept is also very helpful and they ensure that the items are loaded very carefully. 5/5 stars to the customer service and yes will return to this store to buy more items during the boxing day sale.

I have always been customer of FF. Between all the stores that I have ever been, Thomastown, VIC store's customer service was the worst one I have ever experienced. Staff didn't really tried to help or explain about the products. Really disappointed. I am in doubt if I will be shopping from FF again. :(

Very Helpful staff, ended up getting 3 bedroom sets, living room and 10 seater dinning table. Had everything in stock except the table. Wait time little long but acceptable for us. Will definitely be back soon to grab a few more items.

Tony at the collection bay of Fantastic Furniture was great. Service with a smile, happy to lift heavy boxes into the car as well. Thanks!