!!MYPOST BUSINESS CUSTOMERS BEWARE!! I’m a top tier MyPost Business customer who posts everyday and today I received the absolute worst customer service (if you could even call it that!) in all the years I have been using this service. I went in to drop off pre-paid parcels to this Post Office only to have the “manager” be condescending towards me and humiliate me in front of all the customers and staff by telling me that I was not allowed to bring parcels there and threatened me to not to come back with “so many” parcels. He tried to justify himself by saying that they were too busy to take my parcels and don’t take postage from locals as they deal exclusively with shopping centre patrons, when I could clearly see locals posting parcels. This disgrace of a manager made me feel like I was inconveniencing them by bringing my parcels to be posted there, as if it’s not in his job description to deal with my postage. I’m so appalled by the service and the audacity of this so-called manager, especially as he tried to instruct me to take my postage elsewhere (costing me more time and petrol) rather than dare to bring them back to this Post Office. THE AUDACITY of this manager continued to shock me when, in the time that he could have simply had staff scan my parcels into the system, he was interrogating me about where I get my postage supplies from, details of my business and the type of delivery vehicle I’m using to drop off parcels which is COMPLETELY UNRELATED AND INAPPROPRIATE - as though he was checking off an imaginary criteria he concocted in his head to evaluate whether I was even worth his time. While this was happening, two other staff members were standing idly by and just watched the situation unfold, rather than processing the parcels that they were apparently “too busy” to scan. This manager was an older, tall Caucasian male, about 60 years old with white hair. IF I COULD GIVE ZERO STARS I WOULD. Please do not go to this post office and I have lodged a full internal investigation against this manager.

Awesome customer service by Alicia. Went in for my passport application with photos taken by another franchise post office which were not taken correctly for the passport purposes. Alicia took new photos and did not charge me for new set of photos and the whole process just took under 10 minutes. Excellent job! Would definitely go there even if it’s just driving that bit longer compared to the post office close by. #passport #photos

there is no notification in the shop that you need an appointment for passport processing. basically, you will queue for a very longtime and when you reach the counter,they will tell you they cannot assist you. so i suggested if they can put a note for future customers not to be misled. the lady who assisted us today was so rude, am not sure if thats just her accent but zero quality of customer service in both spoken english and her actions. i will not mention her name so not to damage her dignity. i just hope you remember what you job is.

Staff is very arrogant and not helpful. Went to the post office to lodge the passport application, after waiting for half an hour I was turned away saying you need an appointment. I don’t understand why do one need an appointment for it when neither website nor any sign in store nor online application mentioned this. Staff said that only northland post office requires appointment. My question is why don’t you put up a sign or notification somewhere about your requirements instead of wasting peoples time. Very poor service and response

Under new management. Thank goodness! Such a good vibe since the last time I used their services. Very helpful and attentive staff.

Worse possible customer service you can come across. I went here 5 times to submit my son's passport application and every time i am given a different reason they could not accept the application. Not a single person reviewed the entire application and took accountability. These workers are in desperate need for some training. What a waste of resources.

Great customer service, supervisor is so sweet! Very organised and clean shop! At Northland Shopping center.

Everytime self service never works. Skeleton staff spends time chit chatting with 1 customer in the time 4 ppl can be served. All the time....service here is appalling except for a couple of ppl like Mark, Lisa etc

The staff was so patient and provided extra support when my sons passport photos taken

Wish I had option to not put even a single star Very pathetic experience , rude behaviour and did not entertain my passport application which I had filled online No care for customers, just rushing back for Saturday drinks I think 🍺

Big ups Nads the goat, after I told her my packages were a month late she got my packages delivered straight to my doorstep in that day!😁😁🤝🏼 best worker she deserve a 5 star herself😁😁 if no one gives er a raise im gona bully yous🫵🏼💥

Very good and fast service. Things are really showing up under new management.

Am costumer an am always using this post office to pay rent and all staff but they are so unhelpful rude staff I never been like this

This post office is an actual scam. Why does the price say $29 and I was almost charged $75 for 2 of them - with a auspost business discount 🤣

Rubbish, seven days waiting on western union money transfer, just because Australian post doesn't have enough cash.

I was attended by Laura and she was very helpful and assisted in my passport application. I have no appointment made as I was informed by the Call Centre, I could just walk up to the Post Office. Just not to disappoint me, Laura went the extra mile by checking the system, whether is there any vacant slot available later in the day. she managed to get one and I was attended by her again an hour and a half later. Many thanks, Laura. Great service.

Excellent customer Service by Shih Han. Made the experience quite pleasant. Keep up the good work.

Absolutely disgusted by the service , Was there at 12 noon on saturday to to take photo for my passport for its renewal. I was said I need to come before 12 as it was too late . But no booking required. Wasnot mentioned anywhere in the website There were 4 staff working and 3 on que. Not happy

Customer service appalling… I went in to get my passport with professional photos taken from officeworks & the way the team spoke to me about the photo’s being incorrect when I wasn’t at fault unacceptable. The tone & questioning me on my skin color was disgusting… Do not expected to be treated civilly at this post office

Thank you guys so much helping my son with his passport. Computer over booked but these guys still helped us out. The staff here are fabulous.

In regards to making a passport, the staff here gave me different requirements than what the Australian Government representative told me on the phone.

Honestly can't understand all the negative reviews. I've used this post office for years for a variety of business and I've never had an issue. It gets very busy but the queue moves along quickly. I've found all of the staff to be extremely efficient and helpful.

My experience with them is fantastic every time I walk in the staff are brilliant, helpful and always put on a smile even though they are under the pump. couldn’t ask for anything more! keep up the fantastic work Northland AUS post⭐️⭐️⭐️⭐️⭐️

Very nice place