Great place with plenty on offer for all sorts of animals. Can’t wait for the vet to open in the same place. Hopefully that will be good enough to change my rating to 5 stars ⭐️... now update to 5. Great Vet service and reasonably priced.

The store is clean & bright. There is a great variety of products available & sales staff are vey friendly & knowledgeable. It was my first visit & will definitely be back. Many Thanks

We have taken all our dogs, Lou Lou, Tank,Zelda,Penny to see Dr Riian Lee and we highly recommend him to anybody looking for a Fantastic vet, we have had all our dogs have surgeries and Riian is great/ professional, he helped when we needed to put our older dog with glaucoma to rest, he is so caring and wonderful with any pet, and the staff at best friends are fantastic and very helpful.

A wonderful vet experience! Dr Riian Lee is absolutely amazing! Our 1.5 yr old cat is quite anxious and scared of strangers, but Dr Riian created such a relaxed and calming environment. He took his time, giving our kitty space to get acquainted with and handled him with such care. He’s super knowledgeable, experienced and explained things so well. We could see our kitty becoming more and more comfortable during the consult - We’re so happy to have found our family vet :) Thank you Riian and team! Also, if you sign up as a VIP member (free), there’s a discount from Mon-Fri.

Only found this place a couple of months ago to buy flea treatment for my dog the service was excellent and they have anything you need for your pooch they also have vet and training services for your pooch I highly recommend it.

Bad and rude attention in the reception They didn’t cut the hair of my dog well My dog was shaking when I picked her up I don’t recommend this place. I always take my dog for grooming in another best friends place but they didn’t have availability on December I don’t recommend Best friends in Springvale No good attention services I am very disappointed with the service!

Just want to say a huge thankyou to Emily for grooming my baby today.She looked like a hurricane when she came in and a princess when she pranced put.Emily was just divine and I felt so comfy leaving my beloved pooch with her.She did a magnificent job and I have never seen my dog looks so beautiful.Thankyou Emily so much xx

Really like shopping here. Staff are very good, approachable and don't mind doing the extra little things that makes visiting here a good experience. The store stocks a large range of pet food and at very competitive prices. The best thing is that after my initial purchase of the food, I have not paid full price for her food ever again. Each purchase you get a credit for the next time you shop. Heading there this morning, in fact.

Such a great place. Staff are so very helpful both in person and over the phone with advice.

Best staff for anything pet related. Me and my husky went in and were welcomed and helped instantly. Amazing service

Great customer service. Friendly and knowledgeable team member helped me out with choosing the right product for my pets. Will definitely be back here again

This Best Friends Pets Springvale has everything I need to keep my cat healthy. I was caught short on cat litter. They had the brand I wanted in store, at a good price. The Staff are friendly and willing to help with anything I needed. With plenty of stock on hand, I had plenty of items to choose from. Close to home, it was easy to call in and make my purchase.

First of all, being a Sunday morning, I very much like the quietness. That is a plus... this place is even quieter as not that many come here making this a double bonus. Staff a reasonably good, but having a passion for animals does not make them experts of a particular breed. Will I return is the bigger question... yes, I will.

The staff at Best Friends were very helpful, friendly and assisted me with my purchase. The staff member assisted me to make the right purchase for my dog.

Great customer service, caring and considerate which met my and my pets’ needs. Thanks Best Friends in Springvale for your help and very competitive prices.

Very helpful, lovely store staff! Went in looking for some products to help introduce a new kitten and the staff went above and beyond helping us with our purchase and advice. Very grateful!

Took our large dog to find a winter coat. Other stores had nothing in his size. Found the perfect coat here . Staff were very helpful and friendly. Our dog loved his new coat and the staff really liked him. I will definitely be back here .

I went in today to adopt a cat at around 5.15 pm since I called up yesterday and they said they have 10 kittens for adoption and they are open till 6 pm, when we went in all excited with my 6 year old son, the vet said that the kittens for adoption was only until 5 pm and she was so rude about it, like how do you expect working people to come adopt a pet when you have such inconvenient timings? Mon to Friday until 5 pm only? When we checked in the front desk, the lady said the vet is available till 5.30.. My husband requested if we can see the kittens atleast so we all can choose one and adopt it tomorrow before 5, she refused even that very rudely. Thanks to her those innocent kittens won't find forever homes soon. Really disappointed with her attitude, after all we were there to adopt a cat..

My husband and I rescued our cat in November 2022. Nails were neglected and were overgrown. A friend of mine suggested Best Friends Pets in Springvale, so we went in and met Cassie. She was so warm and welcoming and this was completely a different and horrible experience to our first visit to another vet clinic to get nails trimmed - so of course we were very nervous. But she took our fur baby to the back, I filled in some forms which took about 5 minutes or so and by the time I put the clipboard down… it was all done. All nails too - I am just amazed! I’m so happy and for a great price too! We definitely will be coming back!

Dr Riian Lee is an amazing vet and highly recommend anyone for a visit! I took my mum's nearly 20 year old cat Colby after an unfortunate accident - accidentally snipping his skin😭. Dr Riian Lee was calm and super knowledgeable! Definitely a vet you want caring for your love ones! Thank you so much!

Friendly and knowledgeable staff. Listened to what I required and suggested suitable alternatives as the product I wanted wasn’t available. Very pleased and delighted as I am able to ensure my pet is safely and comfortably settled in at home with the products that I purchased.

The staff here are always friendly and helpful and really look like they enjoy working where they work. Always ready to help you with enquiries ... this is just in the store part I have not used the other facilities

I booked grooming for my pet and the staff here is so rude. Never smile or be friendly even with me or my dog. She check my dog hair and ask for extra $50 for the hair coat. Already agree but after 10 mins she called me come back to picked her up because she can't do it and my dog wanna bite her??? Dog can't be nice, will scare and nervous with a stranger but if you are a proffessional staff you should know how to calm them down. Never come back again

The groomer has been looking after our dogs for years! I'll never trust anyone else with them. She is professional and knowledgeable especially with our the breed.

Terrible service, Friday i went and asking an appointment , they said today 1:30. Today i went The girl was on her lunch hour and they didn't know how much she gave, in addition to this they came to demand that my puppy had to have all the vaccines to be able clipping his nails, something that they never mentioned on Friday when I went to ask the appointment , for what they assign an appointment at lunchtime if they are not going to attend?? be clear with the requirements and don't waste people's time

Great store. Massive and so much to choose from. Great customer service, products and prices. I signed up for membership too which made it even better