1/5 Brian V. 7 months ago on Google
We
made
an
appointment
for
my
son
at
Ventura
Orthopedics.
When
we
arrived
on
the
scheduled
day,
we
were
told
that
our
appointment
was
for
a
later
date.
This
was
a
mistake
on
the
part
of
the
office,
as
the
person
who
booked
us
said
"for
tomorrow".
The
office
staff
at
Ventura
Orthopedics
was
rude
and
unhelpful,
and
they
were
refusing
to
accommodate
us.
I
was
not
willing
to
pull
my
son
out
of
school
and
take
another
day
off
work
for
their
mistake
and
they
finally
caved.
After
waiting
90
minutes,
due
to
another
patient's
cancellation,
we
finally
saw
the
doctor.
The
doctor
ordered
an
MRI,
and
the
next
day
we
asked
Ventura
Orthopedics
if
there
was
anything
we
could
do
to
expedite
the
process.
They
claimed
that
they
were
waiting
to
hear
back
from
our
insurance
company.
However,
after
48
hours,
when
we
spoke
to
our
insurance,
we
learned
that
Ventura
Orthopedics
still
needed
to
submit
the
MRI
request.
The
doctor
seemed
concerned
and
knowledgeable,
but
I
am
very
disappointed
with
the
level
of
service
that
we
received
from
Ventura
Orthopedics
as
a
whole.
The
business
needs
to
find
competent
management.
Until
this
happens
I
suggest
avoiding
them.
Update:
While
we
were
wrapping
up
our
visit,
the
doctor
asked
us
to
schedule
a
follow-up
for
two
weeks
saying
she
believed
it
would
take
two
weeks
to
get
the
MRI
approved,
scheduled,
and
the
results
sent
over.
When
I
went
to
check
out
and
schedule
the
follow-up,
the
person
at
the
desk
scheduled
for
three
weeks
saying
she
felt
it
would
take
longer.
She
told
me
"If
you
can
get
an
MRI
appointment
sooner
it
will
not
be
a
problem
to
move
the
follow-up
appointment
to
when
you
have
the
MRI
results."
We
booked
the
appointment
sooner
than
they
expected
and
now
they
are
refusing
to
move
our
follow-up.
They
lied
to
my
face.
They
want
my
son
to
remain
on
crutches
without
any
word
on
what
his
injury
is
for
two
weeks
after
his
MRI.
Ventura
Orthopedics
does
not
deserve
one
star,
it
just
gets
worse
and
worse
with
each
interaction.
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