License was stolen 10 months ago and they refuse to answer their phone. I call them every other day and they do not care. They answered 1 time and told me the wrong information. Absolutely horrible. Update: After 2 years I was not able to replace my stolen lisence. I went back to the US and received it in 2 days.

Two ladies with bad attitude mean mugging every costumer at the registration desk. Seriously two workers mid day during the last week of the month at the vehicle registration desk, waited over an hour in line. I've lived in Cali for the last ten years and it was never this bad at the DMV.

This has to be the worst run government agency on Guam. They make public works look good, and GPA/GWA look amazing in comparison. Their jobs are basic data entry and they barely can handle that. Instead of complaining online, ask your senators and 2018 gubernatorial candidates what they are going to do about it. And hold them accountable. The amount this cost Guam's economy is staggering. The fact that people have to take entire days off of work just to renew a license or get a vehicle registered is abhorrent.

This is where you go to get a Guam driver's license and vehicle registration. I don't know why I had such a hard time figuring that out when I first came here. The website is lacking. I've tried to suggest improvements. For example, you do not need a vehicle inspection for the first 3 years if bought new. I bought mine in 2015 and I will need to get an inspection for my 2018 renewal. For anything about a driver's license I highly recommend you make an appointment online. May save you an hour or more waiting in line. For car registration stuff, hard to say if it will be a long wait. Plan for a long wait. They recently opened an office in Agana Heights Shopping Center. For this place, for example, you will go to the desk, then take papers to the cashier's desk to pay then skip the line and bring back receipt to the vehicle counter again. Credit card payments have an extra fee. I usually bring cash. May be $100 or $200 for a new car. If you want to be a law-abiding citizen. You will soon find out sooo many vehicles and trailers are expired, but still driving around without penalty. If you bring kids with you I recommend bringing a roll of toilet paper. One time one of my kids had to use the restroom and there was no toilet paper in any stall. No paper for hands or anything. Nothing in the women's or men's bathroom. Nothing. Disgusting. For passport renewal plan for a long wait. If anything is missing or wrong be prepared to leave to fix it. This is the only passport office in the world I have found to have no copy machine. Honestly, they would be better off firing an employee and using that money to buy a copy machine. It would serve the public much better. Last time, while I was waiting, I bet around 40% of people left having to go somewhere to make copies and would have to come back. Huge waste of government money to pay for employees to just say to come back when you have the copies you need.

They call me almost a year after I've paid my taxes to let me know that I hadn't paid some cents but because of interest and late fees I now owe 30some dollars. Ok... so I try resolving it with the people who did my taxes but they never get back to me so I decide I'll just pay it but NO ONE ANSWERS THE PHONE. Sometimes this island really pisses me off

If I could put no stars for it i would.Very slow in processing documents.Seems short staff or just lazy people.

This place is from the 1980s. What a nightmare to stand in these lines and deal with the extremely unhappy staff. By the time I get to my first of THREE window stops, simple re-registration of my car, I will literally have become a skeleton.

Worst customer service experience. No one answers the published phone numbers and it takes, on average, a month for anyone to respond to an email. Renewing a DL from out of Guam and they misspelled my name. Apparently no quality control. Issue still not fixed after four months. Absolutely ridiculous. Update: It has now been five months and still not resolved... Update: Six months later, they finally sent a replacement DL. Name still misspelled. Here we go again...

Why don't they have more people working? Edit: still terribly run and managed. I would give less than one star if possible.

I have tried 5 different #s as well as the online contact for 3 days now leaving messages regarding some information about a business license and cannot get a response. Why put these contacts available if hey are not used? Most places at least make information clear online but even that is not. This process could be much more efficient and is extremely disappointing/ frustrating.

Can you guys install the small machine that gives out the number? So people don’t need to wait in the long line, takes up the whole space in DMV for 4-5 hours not even being able to go to restroom. People could pick up the number and just come back with the number!!! If you guys cannot make an app/ install the machine, there’s a always way! If anything, handwrite the number and give out to people, or simply call them when it’s ready. 5 hours of waiting, no chair, it’s so ineffective. For the workers there too! Everyone in there are so unhappy and frustrated. When does it improve?

Charging too much for credit card use. Prices are expensive for poor quality products. I.e. driver's license charging $45 for 5 years $25 for 3 years, but the license card falls apart in 2-3 years. Replacement card is $25 and its until the card expires. Example. If you got the card in 2015, you paid $45 for 5 years, it falls apart in 3 years, you pay $25 for replacement card until 2020. If the expiring date is the same, It should have been prorated for the replacement card. Unless they are willing to extend the expiring card. Or extend the replacement card at least 1-2 years extra. Or start the card on the date of replacement.

Their phones are NEVER answered, and their computer systems are currently down. Financial management at it worst, and customer service at it worst! This is a third world operation in a third world government wasting taxpayers money, and whose only real concern is providing incompetent friends and relatives jobs that could otherwise be performed through automation. Too bad the staff and their computers are way sub-par... nothing seems to be working at anything remotely near a fair level of efficiency.

Always overcrowded, the required documents on the applications aren't always correct either (when transferring registration with a car on lien). Which means you have to come back and wait hours in line again. Closest place to hell on Earth.

If you don't have an appointment, don't go. It took almost SIX hours just to be seen to switch from my old license to a gaum one.

I needed to get my vehicle registered, read the reviews here, and expected the very worst experience. I decided to get there early and stand in line, which at 7:15, was only about 50 people deep. They opened on time at 8, and I walked in and followed the people grabbing numbers. Signage is not well placed, so I didn't actually need a number..ok...user error. I found the vehicle registration line, and was helped in less than 10 minutes. Mike, the Rev & Tax employee who assisted me was AWESOME! Great attitude, and very helpful and welcoming. Since my vehicle came from the mainland, and needed to get a safety inspection, I had to return the next day (could have done it same day, but had to work). Next day, arrived a little after 8 am, and was in and out in less than 15 minutes. Again, Mike helped me, and was great! I heard it may be a bit different waiting for a drivers license, but it seems that a little planning, and good attitude will go a long way! Thanks Mike (should have got your last name), know that the way you conduct business leaves a positive impression to those of us new to the island!

This place honestly needs help. Time to fire all the old workers because clearly the way they run this isn’t working. Not all people on this island have family some are just by themselves. But no they want a license drive to accompany someone just to sign up for a test. Ridiculous

I try to call their phone no ans at all. Pls ans your phone guys

Short-staffed.

If you need your driver's license renewed, best make an appointment ahead of time. Tried to renew online, but need to get an eye exam at a clinic. If you do decide to walk-in, be prepared to set aside an entire day. Arrived at 8am and got a number by 9:30am #55. Stayed for an hour to monitor how many people were serviced, about 5-7 person per hour. Decided to leave and came back at 3pm. By the afternoon, many gave up waiting as several numbers didn't show. My number (#55) came up at 4:20pm. I'm really not sure why it takes so long! The employees try the best they can to be helpful and positive, but I feel something needs to be done to make this more efficient. My advice, get your number and come back. Its a risk, but if you time it correctly, you can get other things done!

Long lines. Only 2 people behind counters , and that's for all department. NONE OF THE PHONE NUMBERS WORK ON THEIR WEBSITE . NOT EVEN THE DIRECTORS LINE .I wanted to give it no stars but I couldn't erase the one star rating .

Over 100K people on the island of Guam and this DMV has TWO people doing vehicle registration. This is for the entire island, the wait in line has never been under an hour.

FIRST OFF…. I’d give 0 stars if I can.. More than 9 hours waiting in the line just to replace a DL and the funny thing is no reservations are possible. Non motivated workers in the facilities.. The fact that they DONT have more DMV sites on Guam just shows how badly government here on Guam allocates funds.

They need a better system to get people correctly check and organized. The door personnel should have the basic knowledge to direct people where to go and sign in so people can be checked fairly. We tried correcting the line call out, but they didn't even care to listen or honor those lining up beforehand. Guam should be so fortunate that the people didn't cause a BIG COMMOTION and just nod their heads in disgust and anger. #thatsgovGUforyou "A sad phrase." #badpassportservice FYI, once you enter go directly to the sign-in book and then find your seats. Disregard their chair call-out sequence. You'll thank me 👍.

Went in to change my update the name on my driver's license. (Real ID Compliant). It was almost closing time, I had been waiting already for 8 hours. The kind lady assisting me tells me that I still have an intermediate license (which I know was false since I had previously switched to full in October of 2021). The initial lady helping me was so kind and patient, when I had mentioned this to her she called on one of her colleagues for assistance. This lady was extremely rude and unprofessional. (Note: I had been observing for the 15 minutes I was sitting in the booth and she kept walking back and forth being rude to also her colleagues). She snapped at the lady initially helping me stating I had not received a full License yet and that I needed to wait to transfer. I tried to show her the copy of my old license and the full license I had on hand but she kept insisting that I NEVER received my full license. When she finally stopped snapping and me and her colleague she just walked away. When I showed the first lady that helped me she was very sweet and assisted me as I had the proof and the documents also showing the appointment I previously made in order to receive my full license. The problem was when I received my full license, who ever is in charge of data entry never indicated that I had already made the switch. Meanwhile, the second lady was complete rude and unprofessional. Well, moral of the story was I had the proof and the documents and I am not sure if that other chick was having a bad day or whatever but it was unacceptable behavior.

Absolute horrible lines. You will be waiting hours to get anything done regarding drivers license, guam i.d., and even just setting up a drivers test. There are even days where you wait 3 hours in line and they tell you their system is down and to come in the next day. The income tax and passport side is not as bad, expect to wait about 30 minutes to an hour that line.

Waiting in line for more than 3 hours all to find out we needed other Documents. Tried asking a question or 2 with a few workers at the Guam ID/ License section nothing but rude attitude, dirty looks and unanswered questions. Where the hell is the customer service there?? It doesn't take no more then 1 minute to answer a question.

Even with an appointment be prepared to spend all day here. Appointments are regularly hours behind schedule. Try to gather information about this place from friends/family first because there will likely be nobody at the front to assist when you get there. Very disorganized and dysfunctional.

Some of the staff treated me very nicely, but man oh man what a nightmare it was to stand for almost 2 hours in one line. Bring a lawn chair or something because for some odd reason, it’s packed everyday.

They rarely answer phone slow service or no service

This happened to my mirror with no dents. Clearly it was done by hand.

why don't they give out numbers like EVERY OTHER DMV?! the lines are horrible, every small issue becomes a HUGE problem here. Be prepared to spend your whole day here or at least half, people working there are slow there is no sense of urgency from their part. HORRIBLE, but since they are the only ones that do this we have no options but to suck it up 😩.

This place runs amazingly well given what the staff is expected to do. I registered my out of state car in less than one hour with no appointment. I've been in a lot of DMVs and I don't know of a DMV anywhere else that could pull that off. While they are busy at times, the staff are super helpful and make things as easy as possible. Come prepared with the documents you need, fill out your forms ahead of time, and expect to spend some time in line. If you're prepared I think you'll have a pretty positive experience. I always do.

i waited for 5 hours and they didn't even call my name

You can’t schedule an appointment on your iPhone because the websites technology doesn’t have the proper computer code to allow you to move the windows over and fit on an iPhone therefore you cannot make an appointment. Not user friendly at all. However if you use a computer make an appointment everything goes smoothly. You have to follow the instructions bring the proper paperwork and documents and the process is easy. I showed up 5 minutes before my appointment was called promptly at my time. Was treated with respect and professionalism and was in and out in 25 minutes. This place is not that bad you have to follow the instructions and be responsible. However I’m guessing most of the customers here don’t have access to a computer and since making an appointment on your phone is impossible that makes a lot of peoples experience long and tiring. I have discovered there are not many public computer access points on Guam like public libraries or free nonprofit computer lab workshops. Not having access to making an appointment is the big reason the DMV on Guam has such bad reviews. I felt bad for all the people that were waiting while I went right in and was taken care of immediately and promptly. I appreciated the service but did feel guilty. Perhaps if GovGuam set up a small computer lab at it’s entrance with 2-4 computers that only had access to the DMV section of the GovGuam website people could come in and make an appointment. Customers would also find out from the appointment maker exactly what documents they needed to bring with them on the day of their appointment. This would streamline more appointments and cutdown on walk-in service, wait times, and overall customer satisfaction. This would probably require a dedicated employee to assist with instructions at the computers but it would increase productivity, customer turnaround timesavers, and satisfaction. Happy customers make happy employees.

Been months and never got a phone called back . Was told they will call me to schedule an appointment but they havent called and havent got a follow up by them saying anything about my appointment. Went to dmv wasnt allowed inside only if you had appointment told them i am there to talk to someone to check or follow up about my appointment and why its taking so long to get any information. Called every month since then every two weeks no one picks up the phone.

Sorry to say but this place has the worst customer service and lines… Some workers are really nice but I barely have good experience. I went to renew passport and there were only 3 people ahead of me and still waited 2hours. I made some mistakes on documents and the lady just highlighted and gave me back without explaining what’s wrong. I had to figure out myself or ask.

Debra was fantastic she helped me with my vehicle registration and as a vet she gave me directions and guidance on how to get my letter from the VA to insure I have a veteran tag . Also as far as lines go if you’re a vet just get there at 0730 and wait until 0800 you will be seen very fast

Even with new social distancing measures, I was in and out within 30 mins for registering and titling a newly purchased vehicle. All employees were helpful and professional. I was pleasantly surprised with my visit to the DMV!

Guam is a paper only territory! No electronic means available! Be prepared. And if you need paperwork from them, they have to mail it to your institution. I’ve been waiting for a title to be mailed for 6 months and nothing. Worst DMV in all of the USA.

Why does Guam have the worst process for getting driver’s licenses/permits? There are so many useless steps that it’s almost off putting to have our kids learn how to drive here! Being in line for over 6 hours just to make an appointment to take a test at a different location is absurd, that should be able to be done online. Come into the 21st century!

Looking for love? Take the "speed" out of speed dating! GovGuam's "progressive" approach to motor vehicle services encourages you to mingle with hundreds of locals! Take your time here, there's no rush to get to know the person next to you before the line shifts. Engage in deep conversations, build connections, and by the time your number is called, you may even be ready to get engaged! To stand out from your competition, might I recommend bringing a bottle of wine and some cheese? Maybe a blanket, make it a picnic! In all seriousness, bring a lightweight camping chair, some water, and some food if coming here for drivers license "services". You'll probably be here a while. I'm visiting on a Tuesday. Shortly after getting in line at 8:20, I heard the host advising someone else that the existing line (20 minutes after opening) will take all day to get through...

Bit of wait but what DMV doesn't make you wait right? They have a new digital checkin system here and it does help make things go a little quicker. Still pretty long but quicker.. Least they tried to do something.. Better bring your phones or tablets fully charged to kill the time tho.

I went in the early afternoon on a Tuesday. There’s a very helpful, very patient gentleman by the door that helps you out with the sign in process. The digital sign kiosk and wait list lets you know who’s being serviced and how many more are waiting ahead of you. It feels more streamlined than before, which is much appreciated.

They are doing their best and I appreciate that. From my experience even the employees hate the red tape they have to navigate through.

Building as a whole was disorganized and chaotic. The office for abc cards were super efficient, friendly and helpful. They did a great job and answered their phones!

This place needs bicycle parking. The lady who helped me with my passport was kind and patient. My wait wasn't too bad (1 hour).

Tax and Revenue of Guam is a scam....say you import a car worth 8000 from japan....add on about 4000 for shipping/japanese sales tax/ processing etc....so totally thus far is 12000....then the vehicle gets here....and you pay roughly 120 for fees.....so when you do your 4% import tax they charge you the total amount....not the price of the vehicle...but the sales tax in japan/shipping/processing etc....basically taxing a tax.....DO NOT IMPORT TO THIS ISLAND THEY WILL RIP YOU OFF Tax you on $12120......not $8000 so you basically pay the tax if it were driven off the lot......by the way this is just an example.........

Depending on your visit, if you do not have more than three valid IDs present they will send you away.

From 8am to 9am service senior citizens .after 9am services to public...

Regardless of their line and other minor issues the people here are really professional, I appreciate their work!

Income Tax side was quick. Collections was extremely helpful . . . Especially Jeanette Saures. She is really professional and took the time to explain things to me and made sure I understood. She was very compassionate and patient. Getting my elderly mom a DL, even though there is a dedicate line for Senior Citizens, Veterans, and Disabled . . . We were there from 10 a.m. to 1 p.m. Sorry but that is just horrible pace and inexcusable.

Called to ask a question during normal business hours. Phone rang and rang. No answer. Called the other number and got a voice message saying to leave my name and number and they would return my call in the order received. This was immediately followed by another massage stating that they are currently unable to return calls....

The absolute worst DMV in “America”.

I was in and out in 15 minutes. I read the previous reviews and was skeptical. Great service.

Getting better and better

Nightmare

Bad attitude with the staff's!!+