Subject: Complaint - Disappointment with the Service Dear Sir/Madam, I am writing to express my deep disappointment and frustration regarding the service I recently experienced during my stay at your establishment, supposedly a 5-star hotel. On the first night, I was informed that the heating was out in my room and throughout the entire hotel, which left me perplexed. However, three days later, after changing rooms, the heating in the new room was functioning perfectly. This inconsistency in information is unacceptable. Furthermore, the temporary solution offered to me, a small electric heater to "get through the evening" in a room of a supposedly high-end establishment, is unacceptable. It does not align with the standards one would expect from a 5-star facility. This experience has significantly tarnished my stay and left me with an impression of amateurism and a lack of professionalism. As a customer, I expected impeccable service, and it is regrettable to see that this was not the case. I kindly ask you to take immediate action to address these issues to prevent other customers from having a similar experience. Hoping for a prompt resolution to these inconveniences, I look forward to your actions.

It was one of the best hotel experiences I have had so far. The location is convenient. There is a bus stop just in front of the hotel. Taxi rides are also available (they responded within minutes). Excellent breakfast. Being a Muslim, I had a lot of options. Their service is premium. The streets around the hotel are tranquil and friendly. The view from the higher floors is breathtaking. I have added a few videos and photos. You can check those to get a first-person perspective. Their internet connection is excellent.

Terrible experience. Apparently the housekeepers do not understand the meaning of 'do not disturb', they literally rang the doorbell multiple times and when you don't respond, they start knocking on the door. The button that cancels the doorbell also does not work and this is a supposed 5 star hotel?? Also, the heater's out so don't expect any warm air during the winter. Receptionists also serve you with the worst looking faces so don't expect too much from this joke of a 5 star establishment

My mum could have her shoulders /back broken due to their dangerous lifts - without the usual safety sensor. Within two days stay, out of us 8 people, 3 got hit on the shoulders by the lift doors shutting hard. My mum (nearly 80) fell on the floor and hit her head subsequently due to the sudden force hitting her. We had to take her to a&e. Reported to the manager of the hotel. But I don't know if they would eventually do anything about it to Sto this happening altogether - Those lifts should not be allowed to operate until any risk of repeat is eliminated.

Good hotel. Rooms are large and well equipped. High level service. Recommended to visit the roof on the floor 63. Impressive and nice view of the city

Very spatious room as we got an upgrade, lovely staff very kind and friendly. Good location but the bathroom shower was dirty so we had a talk so that they can properly clean it.