Featured Reviews


Frequently mentioned in reviews: hotel (18) good (13) rooms (10) nice (9) clean (9) stay (7) room (7) pool (7) staff (6) restaurants (6)
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  • 5/5 Jhordache P. 3 months ago on Google • 6 reviews New
    We ended up staying here after an unplanned extended stay in Guatemala. We were surprised this was a 3 star hotel as the room and service was much better than some of the 4+ star hotels we’ve been staying at on our trip through central and South America. Rooms are spacious, beds are comfortable, good location and breakfast is tasty.
    1 person found this review helpful 👍

  • 5/5 Jose M C. 4 months ago on Google
    Very good place the rooms are very confutable the staff is very nice place and the food is amazing the bathrooms and beds are so clean I can't believe it.
    1 person found this review helpful 👍

  • 4/5 Carrie R. 1 year ago on Google
    It could have been a 5 star review but due to the condition of the pool it lost a star. The room itself was nice. The bed comfortable. The views non impressive. Don't forget your card key as you need it to access everything there from elevators to the pool. Trouble is, my card didn't work twice! Once I was stranded out by pool as you also need your card to EXIT! That was ridiculous! I chose this place for the swimming pool. Unfortunately the pool was dirty, full of green slime on the tiles. There is no excuse for that. If cleaned daily, this wouldn't happen. I sure hope they fixed that issue! Location is great in lively zona 10. Room service was great
    1 person found this review helpful 👍

  • 5/5 Holger K. 3 months ago on Google • 247 reviews New
    Well located in the zona hotelera, close to many restaurants and the casa del ron. Beautiful, comfortable and quiet rooms, nice views. Staff is professional and friendly. Not everyone speaks English, though. Fair rates. Bonus: Pullmantur office and bus stop. Summed up: An excellent choice.

  • 5/5 Antoine M. 2 months ago on Google • 58 reviews New
    Located conveniently in Zone 10, Holiday Inn Guatemala City offers easy access to nearby sightseeing activities. The rooms are impeccably clean, and the staff is not only helpful but also approachable. Perfect for unwinding after a sunny day, the hotel features a refreshing swimming pool. Additionally, the on-site restaurant proves to be a convenient option for those who prefer not to venture far for meals. We will come back

  • 1/5 Numbah O. 1 year ago on Google
    We booked two nights for $252. When i got there, they told us we needed to pay $25 per night for my wife. When we were checking out, we were told we would be charged valet and other convenience fees. We were also charge additional items, which we asked details for and they didn't give any specific reason for the charges. All in all, we ended up paying $499 for two nights. I have stayed over 500 nights at different IHG hotels and never had I been charged additional to my original reservation price. my advice is to not stay here, if you dont want to pay extra!!!

  • 5/5 Mary Pena G. 11 months ago on Google
    We had a great experience! Staff was amazing. Probably the cleanest hotel I’ve ever stayed in! Close walking distance to some good restaurants and little stores. I felt very safe in the hotel and the area! Thanks for a great experience 👍

  • 5/5 José Luis Vázquez M. 10 months ago on Google
    Very nice hotel! My room was quiet, clean, modern, and with a coffee machine, coffee bags and bottled water. The location is excellent 👌, close to many restaurants, bars, and lively areas. Check out at 13:00 is a plus.

  • 5/5 Javier G. 1 year ago on Google
    My Favorite hotel to stay in Guatemala City thanks to the best Customer services, Sally and her Crew provides to customers. I always stay in this hotel but today was one of those special days that Sally went About and beyond to assist me due that I show up at the hotel with out a Reservation and they where complete Booked she assist in calling other nearby hotels to see if they had rooms we couldn't find no rooms do that every hotel was booked due to spring break. Thank you Sally

  • 5/5 María C. 1 year ago on Google
    My favorite hotel in Guatemala City. Very good breakfast offerings, good fitness center. Its cleanliness and comfortable. The staff is amazing. I'm happy on it.

  • 4/5 Johan P. 1 year ago on Google
    Stayed here for one night during our trip. The hotel is located centrally with lots of good restaurants and shops near by. The personal was serviceminded and helpful. Food from the restaurant was good. Rooms were spacious and the pricing was good! They had a nice pool area with sunbeds and a nice gym. Overall a hood hotel and we had a nice stay here, thank you!

  • 4/5 Beatriz E. 2 years ago on Google
    Outstanding service. Food was delicious. Bathrooms were clean and well stocked. Only one small snag. A coffee cup from the stack next to the coffee pot was not washed well. It still had faded pink lipstick on the side.

  • 5/5 Armando P. 1 year ago on Google
    In the right middle of the hotels zone, have all services for even a long stay. Restaurante is good, food quality is aceptable, cleanliness is pristine. Going around you can find restaurants, bars, banks, shopping malls and even pubs and dancing clubs. Pool in the deck and gym are mostly empty but a nice place to spend some time on the open. Nice clean towels available all the time. Pool pretty clean, gym machine in good conditions and all operationally.

  • 5/5 Svenja K. 1 year ago on Google
    We had a room with a king size bed. It was very comfortable and we felt good on our stay. The room and bathroom were large and very clean. Also, the staff was very friendly and accommodating. We would come again!

  • 5/5 Kyle F. 1 year ago on Google
    The employees here are extremely helpful. It is a central and safe location with a plaza nearby. There are stores and restaurants very close by as well. The airport is really easy to get to by car. The views from my balcony in this hotel were absolutely beautiful. At night, it took my breath away. It didn't even look real, but I didn't use any filters or anything - just naturally stunning photos. I will never forget this view! Lovely room, very clean and spacious.

  • 5/5 Alllie T. 1 year ago on Google
    Hotel was close to the airport, and we stayed one night. Our check in process was easy and quick, they offered to help us with our luggage. The rooms were spacious, clean, well ventilated, and they had complimentary coffee in the rooms. The rooms did have air conditioning, but we did not turn it on until we went to bed because the room was well ventilated. The hotel restaurant served a good breakfast, but it was not complimentary. The hotel superseded our expectations and I would definitely recommend this hotel for future stays.

  • 5/5 Jamie A. 2 years ago on Google
    Amazing staff, considering I booked 5 mins before I arrived, due to me not finding my airbnb, before...Great rooms, amazing staff ..cold A/C..and the weefeee was up to par...

  • 3/5 Diana M. 2 years ago on Google
    The access to the parking lot is not convenient. The hotel is nice but the conference rooms were packed with people and no covid preventions.

  • 5/5 Mio S. 2 years ago on Google
    Lovely hotel but ordering roomservice in English is very hard and you don't always get what you asked for. Overall very good experience!


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