2/5 Elise Kemp G. 8 months ago on Google
The
transport
itself
ended
up
being
fine,
but
the
customer
service
experience
for
us
was
terrible
and
very
confusing.
I
made
a
reservation
and
paid
online
(which
I
do
NOT
recommend)
and
in
order
to
get
a
confirmation
of
the
time
and
place
of
pick
up
and
drop
off
I
had
to
search
for
the
Atitrans
WhatsApp
number
myself,
and
wait
for
an
answer
which
was
just
a
text
saying
the
time
and
the
city
name,
not
the
actual
pickup
location.
I
then
had
to
ask
again
for
the
location
and
clarify
if
they
could
pick
us
up
at
the
AirBnB
or
not,
to
which
I
had
to
wait
3
days
for
a
response
(the
answer
is
no
by
the
way...)
#1)
It's
frustrating
to
pay
for
something
online
and
then
have
to
go
out
of
your
way
to
get
the
information
needed.
The
person
who
attended
WhatsApp
was
reluctant
at
best
to
even
answer
my
questions,
and
never
actually
sent
me
a
confirmation
or
"voucher."
#2)
The
first
ride
from
Antigua
-
Panajachel
they
did
NOT
drop
us
off
where
they
originally
said
they
were
going
to.
Their
Panajachel
office
is
NOT
"2
blocks
from
the
pier"
Not
walkable
with
luggage.
So
therefore,
since
we
were
at
the
office
in
Panajachel,
I
finally
was
able
to
ask
in
person
for
said
receipt
with
locations
for
pick
up
and
drop
off
because
at
this
point
I
wasn't
sure
if
the
next
scheduled
ride
was
going
to
be
from
the
location
that
I
thought
or
somewhere
else.
When
you're
in
Guatemala
and
don't
know
the
area,
you
want
to
be
sure
of
where
you're
going.
#3)
The
man
that
attended
me
named
Miguel
immediately
raised
his
voice
and
asked
me
what
my
reason
was
for
distrusting
them....He
treated
me
with
disrespect
and
I
was
very
disappointed
to
be
received
in
this
way
as
a
paying
customer.
I
had
to
plead
my
case
for
him
to
give
me
a
receipt
and
confirmation
of
a
service
I
had
already
paid
for.
VERY
disappointed
in
this
customer
service
and
we
will
not
seek
Atitrans
services
again.