1/5 Christina M. 10 months ago on Google
This
was
one
of
the
worst
patient
care
experiences
I
have
ever
had
and
I
feel
compelled
to
write
about
it
because
the
saga
of
my
first
prenatal
visit
with
Women's
Care
has
not
ended
yet.
I
went
in
for
an
8
week
ultrasound
due
to
some
concerns
with
first
trimester
symptoms
I
was
experiencing.
This
review
gets
one
start
only
because
of
the
wonderful
ultrasound
tech
that
we
had
starting
off
the
day.
That
appointment
went
well
and
once
that
was
over,
my
husband
and
I
went
to
the
next
appointment
at
another
office.
When
we
arrived
at
the
next
office
for
my
exam,
I
was
given
a
packet
of
paper
to
fill
out
but
had
already
done
so
online.
I
told
the
administrator
and
she
seemed
irritated
and
commented
she
didn't
know
what
I
had
done
or
not
done.
A
symptom
of
an
organizational
structure
that
does
not
fully
support
their
staff.
We
waited
to
be
called
for
about
20
minutes
after
my
paperwork
was
complete.
After
being
taken
back
to
the
exam
room,
my
husband
and
I
waited
almost
40
minutes
to
be
seen
by
the
nurse
practitioner.
This
was
now
almost
1.5
hours
into
what
was
scheduled
as
a
cumulative
2
hour
visit
for
both
the
ultrasound
and
exam.
When
the
NP
came
in,
I
explained
that
I
was
looking
for
support
to
have
a
VBAC
and
of
course,
one
of
the
first
comments
was,
we
might
want
to
schedule
a
c-section.
Another
red
flag.
After
going
through
the
exam
and
signing
off
on
completing
blood
work,
we
waited
another
20
minutes
for
a
lab
tech
to
come
back
to
our
room.
Just
prior
to
that
point,
my
husband
and
I
decided
to
leave
since
I
had
not
eaten
and
we
were
now
running
into
2.5
hours
of
this
exam
saga.
When
the
tech
came
to
our
door,
we
let
her
know
that
I
wouldn't
be
drawing
blood
today
and
we'd
need
to
reschedule.
She
said
pretty
bluntly
that
I
should
have
eaten
since
this
is
my
longest
appointment
during
my
care.
I
was
pretty
put
off
by
that
given
how
behind
schedule
we
really
were
but
went
up
to
pay
without
further
discussion.
At
the
counter,
I
was
given
a
patient
payment
plan
which
was
abruptly
removed
from
my
sight
after
we
informed
the
staff
that
we
would
have
insurance
come
the
first
of
the
year.
There
was
no
explanation
as
to
why
we
would
not
be
able
to
self
pay
at
the
rate
provided
prior
to
finally
receiving
insurance.
We
paid
for
the
appointments
and
left.
I
did
not
go
back
to
this
office
for
blood
work
and
let
them
know
I
would
not
be
continuing
care
with
them.
It's
now
two
weeks
later
and
I
receive
another
bill
from
this
office
for
additional
payment.
This
bill
does
not
itemize
my
care,
it
lists
the
same
services
twice,
at
the
same
rates,
which
is
different
from
the
amount
I
was
told
would
cover
the
exam
and
ultrasound.
I
called
the
billing
office
to
ask
them
about
this
and
they
informed
me
the
balance
is
for
the
labs.
However,
there
was
no
mention
of
a
separate
lab
charge
for
this
visit,
which
was
already
$450.
Their
lab
is
also
in
house
so
a
cumulative
cost
should
be
known
at
the
time
of
check
out,
which
is
what
we
were
told.
This
is
all
to
say
that
this
experience
really
reinforced
my
feelings
that
there
are
little
to
no
options
for
honest,
transparent
and
affordable
care
facilities
in
this
area.
And
for
women
who
have
had
prior
c-sections,
it
is
even
more
difficult
since
the
state
does
not
allow
birth
centers
to
deliver
our
second
children.
Some
people
have
a
great
experience
with
this
office
and
I
think
that's
wonderful.
But
I
could
not
afford
for
my
experience
to
be
hit
or
miss,
and
that's
what
this
felt
like.
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