2/5 Ritesh P. 1 year ago on Google
I
stayed
at
Hyatt
about
about
10
days
back
and
found
it
overall
below
average
considering
you
spend
at
least
10k
per
night.
Overall
average,
few
good
things
and
few
below
average,
as
detailed
out
below:
1.
Check-in:
Slow
checkin
process,
had
to
stand
at
reception
for
over
10
minutes.
This
needs
to
improve,
considering
i
saw
few
folks
around
but
only
two
counters
working.
Check
in
person
allowed
for
kind
bed
room
instead
of
twin
beds,
so
some
points
for
that.
2.
Rooms:
rooms
are
exceptional,
very
good.
I
had
high
floor,
non
smoking
room.
Bathrooms
are
beautifully
done
with
all
amenities.
3.
Dinner
experience:
Very
good
experience
with
staff
and
service.
Nice
spread
of
buffet.
Good
experience
while
dining
4.
Breakfast
experience:
This
was
below
par.
As
soon
as
we
reached,
we
were
told
"sir!
we
dont
have
any
tables".
It
was
quite
direct
and
we
felt
not
welcomes.
No
further
direction.
We
stood
by
entry
and
then
few
minutes
later
was
told
that
we
have
a
table
now.
We
arrived
30
min
before
closing
and
few
minutes
waiting.
After
20
min,
the
same
lady
came
and
said
that
sir
we
are
closing.
That
day,
there
was
huge
queue,
breakfast
was
not
available
and
huge
waiting
so
obviously
we
had
not
even
started
by
then.
In
addition,
the
whole
floor
has
water
and
it
took
more
than
10
min
to
clean
the
stuff.
How
can
you
expect
the
guest
towrap
up
when
food
in
not
available,
everything
we
ordered
did
not
reach
our
table
and
i
had
to
go
another
time
to
order
and
then
collect.
Needs
huge
improvement,
bad
experience
overall
4.
Swimming
pool:
Previous
evening
we
enjoyed
the
pool.
However,
in
the
morning,
there
was
no
staff
or
lifeguard.
No
towels.
How
would
guest
go
back
with
water
dripping.
Bad
experience.
Overall,
below
average
consider
the
price
point.