1/5 Pratic D. 4 years ago on Google
I
made
a
room
reservation
for
my
father
using
Agoda.
When
my
father
arrived
at
the
Hotel
reception
the
hotel
didn't
provide
the
room
and
advised
him
to
cancel
with
no
cancellation
charges
or
penalty.
He
was
assured
no
charges
will
be
deducted
from
the
credit
card.
I
booked
another
property
for
my
father
who
was
stranded
at
the
hotel
reception.
To
my
surprise
hotel
deducted
full
room
rate
for
2
nights
later
in
the
evening
despite
communicating
there
will
be
no
cancellation
charges.
This
clearly
shows
Management
and
Hotel
reception
team
don't
have
active
communication.
The
reception
staff
are
not
friendly
and
this
hotel
is
not
upto
the
standard
of
a
5
star
Hotel.
If
a
5
star
hotel
is
happy
to
charge
2
night
rate
after
having
turned
down
the
customer
one
can
clearly
say
they
don't
have
customer
centric
ethos
and
are
also
cheating
their
customers.
I
highly
DO
NOT
recommend
to
make
any
reservation
with
this
hotel.