Narayana Hospital, Gurugram image

Narayana Hospital, Gurugram

Hospital β€’ General hospital

One of the Most Reviewed Hospitals in Gurugram District


Address

Plot 3201, Block - V DLF Phase - III, Nathupur, Sector 24, Gurugram, Haryana 122002, India

Website

www.narayanahealth.org

Contact

+91 80675 06922

Rating on Google Maps

4.80 (8.7K reviews)

Open on Google Maps

Working Hours

  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: staff (38) good (35) hospital (32) treatment (15) doctors (14) experience (14) patient (13) time (13) care (13) helpful (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 David I. 1 year ago on Google
    I visited here when I slipped and fell on my back, the doctors were friendly and helpful. The front office staff could take a moment or two when someone is admitted to be a bit more understanding. Everything here requires payments in cash or a local Indian card so your visa or mastercard won't work here but there is an atm in the main entrance area where you can withdraw cash. Prescriptions will set you back a 100-200 usually, the patient registration is 300 and consultation and xray is about 3000. They have a number of specialist doctors here such as orthopaedics that will cost you about 1500 for a session.
    12 people found this review helpful πŸ‘

  • 5/5 Gaurav k. 2 years ago on Google
    Great facility and super neat in terms of cleanliness. Great doctor and staff overall. Well connected to Rapid Metro and commute via CNG auto and e rickshaws are also available from the metro station. Situation in the heart of village Nathanpur Village
    9 people found this review helpful πŸ‘

  • 5/5 Pranav Goel 7. 2 years ago on Google
    This hospital is a super specialty hospital with a huge building and many rooms. Now a days Vaccination is going on here. They are among the very few which are providing Sputnik jab too. It has a huge parking with basement parking as well.
    7 people found this review helpful πŸ‘

  • 1/5 Sanjay Y. 2 years ago on Google
    Writing this review after repeated disappointments with this hospital. It is located around 2 mins walk from my home. I had been frustrated every single time about mismanagement with covid test. Until sometime they fixed some slots for tests but now doing it full time. But nothing changed in regard to report availability. The opd counter is mismanaged, only 2 employees cater to a huge crowd with inefficient token system. The opd doctors have their assistants further to keep telling you available slot in shortest time which never happens. I am not sure how these many positive reviews been collected.. must be manipulated. I had similar views from my friends. Review feedback is a tool to help them improve .. They must reflect truth. I called them 4th time today and they are clueless about report of my test. The call centre lies somewhere in Bangalore who don’t have access to Gurgaon lab and they keep telling it will come. When sample was taken, it was committed to be available in 4 hours, now its around 8 hours. This is 4 times I ended up in this trap because of close proximity to my house. The hospital must have employed an IT cell to manage google reviews , they seems to be fake. Stay away from them. Furthermore, I checked all the reviewers reviewed today, all(around 15) rated 5 star except me and almost of all of them happened to be first time reviewers …. Does this mean they developed google reviewing skills in the hospital or got impressed so much that the became very smart with smartphones … or these are reviews put on by an IT cell… for sure it is the last one where hospital is cheating customers with fake reviews. Thanks Update :27-08-21 Made further follow up calls for my report. Call again landing in call centre in Bangalore who just fools by putting on long hold and for sure not able to check anything. They came back asking to install nh care app which was done by me yesterday after sample was provided. Yet again reminded me my first ever experience with covid test in june 2020 where after waiting for 2 hour outside hospital in extreme heat and they could not arrange for a test. I took my refund of 2500 Rs and left with huge disappointment. Somehow we customers tend to forget such experiences for shear convenience of avoiding travel also under hope that it things would improve.
    6 people found this review helpful πŸ‘

  • 5/5 Shubham Sunny (tHe sTory t. 5 months ago on Google β€’ 190 reviews
    I had a remarkable experience at Narayana Hospital. The level of service, hospitality, and assistance provided was truly exceptional. From the moment I walked in, the staff was welcoming and attentive. The doctors and nurses were not only highly skilled but also showed genuine care and concern for my wife's well-being. The facilities were clean and well-maintained. I felt reassured throughout my entire stay. Thank you, Narayana Hospital, for your outstanding commitment to patient care.

  • 4/5 Prashant K. 5 months ago on Google β€’ 181 reviews
    Neat and clean hospital staff is okk. But the people in pharmacy are not supportive and good .

  • 3/5 Ram narayan V. 1 year ago on Google
    Was admitted here due to typhoid. The doctor was quick to diagnose the disease and discharged me in four days. The service other wise was below par. They appeared to be short of nursing staffs. Insurance team was very slow. Had to wait for almost six hours before they cleared the invoices with my insurance company. Hospital is clean and well maintained. Few miscellaneous charges such as fee for dietitian were kind of unwanted.
    3 people found this review helpful πŸ‘

  • 5/5 Kuldip S. 3 months ago on Google β€’ 3 reviews New
    Professionally very competent doctors, having amicable behaviour towards patients. Greatly appreciate the working ethics of nursing staff,their readiness to help the patients with smiling faces though over worked, equally very good house keeping staff and security personnel. Cleanliness and maintenance are very good.
    1 person found this review helpful πŸ‘

  • 5/5 Trupti B. 2 years ago on Google
    We recently experienced the care and professionalism of the staff at Narayana Superspeciality Hospital. My husband was admitted for spinal surgery. A common feeling that you would notice across each person you interact with, is Empathy for the patient and the attendant too! We are grateful that we got expert and personalised attention from the best orthopedic surgeons - Dr. Sunil Marwah, Dr. Verma and Dr. Lalit . Dr. Marwah has been our guiding light in this difficult phase. Dr. Verma and Dr. Lalit were extremely supportive, understanding and friendly all through. In Nursing staff, we are extremely thankful to Radhika, Prabhjeet, Nithya, Priya Dixit .. and Ajit and Anil for being ever attentive, extremely prompt, and very communicative and transparent. A few names to commend specially in Housekeeping are Supervisor Mr. Deepak along with Housekeeping staff Gautam, Krishna and Ranjan left no stone unturned in being available and helping us with the smallest requests/ comforts.
    1 person found this review helpful πŸ‘

  • 5/5 Pawan K. 2 years ago on Google
    The experience of Narayana hospital was quite good . My father admitted here , he was operated a spinal decompression surgery. The stay of 4 days was comfortable. The services of gda housekeeping is appreciated. Alongwith food provided by kitchen was tasty and hygienic. Really like to mention Some names , Dr. Harnarayan singh who operate my father. He really did a commendable job. After that the kitchen supervisor Vikas and other staff members. Thank you . Hope for the best in future and fast recovery from surgery.
    1 person found this review helpful πŸ‘

  • 5/5 Behzad H. 1 year ago on Google
    It was a great experience. My appointment with Dr. Sanjay Goja was an amazing one and I am glad to meet such a charming and smiling person. Apart from the advise and treatment a patient also needs attention, which was given to my father to his satisfaction. God bless you doctor and keep up the good work.
    1 person found this review helpful πŸ‘

  • 5/5 Jayant B. 1 year ago on Google
    Narayana Hosp provides a great experience during your difficult days. First of all reachability and parking within the hospital premise is super easy. We had to go there 3-4 times for some urgent check ups of family members in the last few years and it has always been a great experience. The staff is well trained and the overall hospital is superbly managed. The experience, delivered by doctors, as one can imagine, varies a lot since all the specialists have their own way of handling patients. The pharmacy is quite good and generally possesses all the critical medicines. It is open 24*7 which is a very important factor for residents living near the hospital.
    1 person found this review helpful πŸ‘

  • 5/5 Rajeev K. 1 year ago on Google
    We were recently at Narayana Hopspital for treatment and were really impressed by the doctors expertise and current knowledge. Dr Sameer Arora neurologist is truly caring and brilliant, always wanting the best for his patients. They are very abreast with international treatment protocols and especially receptive to following what is best for a particular patient. Also very good nursing staff and the attendants and other staff. Really sincere and genuinely kind and caring for the patients. You are asked daily if everything is ok and if you need anything else and they always make sure they can rectify anything that didn’t go well for you.
    1 person found this review helpful πŸ‘

  • 5/5 upasana s. 1 year ago on Google
    I took my kid for vaccination. The hospital was super clean and organised. The staff was very helpful and I loved the way the doctor interacted with us and the amount of knowledge he had. The injection for my 7 month old was painless and he did not cry at all. Would recommend every parent to take their child there for happy and healthy treatment.
    1 person found this review helpful πŸ‘

  • 5/5 vikas g. 2 months ago on Google β€’ 14 reviews New
    Hospital is good and less expensive than others. Nurses and staff are fully cooperative. Doctors are too good and explain things in detail. Food is quite cheap in their mess.

  • 5/5 Dr. Vimala V. 1 month ago on Google β€’ 6 reviews New
    Excellent service. No delay. No queue. Absolutely professional. Doc was on time. Good consultation and examination. Your pharmacy is efficient in dispensing medicines as prescribed. Highly professional. Thanks

  • 4/5 Anil D. 3 months ago on Google β€’ 3 reviews New
    Excellent doctors. ICU facilities are well staffed with attentive nurses and competent doctors. In normal ward nursing and GD staff is good but sometimes short staffed. The admin process for discharge and availability of wheelchairs for patients needs to be improved. Also food given to patients lacks variety.

  • 5/5 kashish g. 4 months ago on Google
    The team has been really active, supportive throughout my health checkup. Rahul and Nabjeet were there with me guiding all way for my procedures. I never felt as if i was lost in a big hospital. Thank you team for all your efforts

  • 5/5 apoorva a. 2 years ago on Google
    From admission to discharge such a seamless service. Kudos to each and one in the medical and non medical staff. Special thanks to Dr Vikas Kapur for brilliant care and support. I was super scared for the surgery just 2 months post partum but everything went great.

  • 5/5 Dono A. 2 years ago on Google
    Hospital is very nice. Staffs are very cooperative. Thanks to all specially Dr indu Bansal and her teams . Thanks a lot to Afsar for your help and cooperation. Really you such a having good ability to deal with patients. At the end want to say I will recommend each one to come here for good treatment on good enough cost .

  • 5/5 05_Ananya S. 1 year ago on Google
    Was admitted here for a few days, the hospital has amazing doctors who were very cooperative and guided us well. The hospital is really good in terms of it services, cleanliness as well as the maintaining. The staff also assisted us well throughout our stay here.

  • 5/5 Ram a. 11 months ago on Google
    Everything is excellent except less number of billing counter operational. ECHS/CGHS Claim ID counter should be operational from 8 am.

  • 5/5 Nidhi T. 2 years ago on Google
    Helpful staff. Completed endoscopy without any hassle. Doctor is very helpful

  • 5/5 Ravi lucky L. 2 years ago on Google
    Very good services. Housekeeping and floor coordinator was very helpful. Highly satisfied with the services.

  • 5/5 Ashok K. 5 months ago on Google
    The staff is really good. First they attended the patient and said we will look into the money after the emergency treatment because it is the most critical thing at that time. Cleanliness is really good and all other staff is very polite. Doctor also elaborated everything in simple way also.

  • 5/5 Rahul G. 5 months ago on Google
    I just wanted to say thank you to catering team of Narayana Hospital - M/s. Red Pepper Gurugram for providing quality food. The food presentation is great. My special thanks to one of team members, Satyam Singh, who is a dedicated and committed towards his work. He always maintains hygiene while serving and very much punctual for timely delivery. I wish you all the best for a prosperous future ahead.

  • 5/5 Anand 1 year ago on Google
    People here are quite nice. I went there for my annual health checkup and I was impressed with how it was well organized and staff is proactively willing to help you. Special thanks to Mr Rahul who sits in the lounge.

  • 5/5 Shikha P. 4 months ago on Google
    We are very happy with services of Narayana hospital while taking care of my father. Specially nurse Meena....she was extremely good. She handled my father very nicely although he was resisting all medication.Nisha nurse is also very good. All ward boys helped clean up my father without any hesitation or any bad treatment to patient which I have observed in other hospitals in similar situations. It was simply superb behaviour by all staff. Thanks a lot. Improvement required in attendent bed though.

  • 5/5 Suhasini M. 3 months ago on Google New
    Very good for complete health check ups. Service is impeccable and great value for money. Amar has been particularly helpful to us. Wonderful facilities.

  • 5/5 suresh m. 2 months ago on Google New
    All services are satisfactory. "This hospital provides exceptional care with compassionate staff, state-of-the-art facilities, and prompt service. A top-notch medical institution committed to patient well-being."

  • 4/5 lokendra c. 2 years ago on Google
    There is house keeping department people are so kind with patient and attendant. I wish him good luck on future.

  • 5/5 Arvin G. 2 years ago on Google
    Best radiologist team and very experienced, caring Doctor Indu who always giving hope even when the clouds get darker... thank you so much...

  • 5/5 Saloni 2 years ago on Google
    Admitted under Dr.satish Koul. He is so humble and very experienced. Good services given by the hospital. The stay was very good. The behaviour of staff is Commendable.

  • 5/5 Riddhiksha's c. 2 years ago on Google
    Very helpful staff. Dr Hemant madan is very gentle and humble. Fully satisfied with services.

  • 5/5 Nilay J. 2 years ago on Google
    Doctors, Emergency, front office, nursing, housekeeping, OT staff and F&B all have been very kind. My wife came here for her Surgery with a lot of doubts in mind but the doctors and staff made it an easy process with alot of support and kindness. Thanks and highly recommended hospital.

  • 5/5 Renu M. 2 years ago on Google
    It's a very good hospital with excellent staff. All doctors, specialists, ICU, ward docs are very efficient, patient, provide good treatment and advise in best interest of patient, explain things as many times as requested with lots of patience. Nurses of ICU, rooms are very good, on their toes all the time. All paramedics, housekeeping, guards are very good, helpful... canteen staff...all go above and beyond to provide best care.

  • 5/5 Dangmei W. 1 year ago on Google
    It's my first visit, and all the employees are proactive in helping the patient or visitors. First impression is the last impression. Let this Big family be a world renowned hospital till the end of time Regards Dangmei Winner

  • 5/5 Bipin J. 1 year ago on Google
    Very good experience. Front desk staff were efficient and friendly. Our Cardiologist Dr. Madan is like a family Doctor. We have been consulting him for close to six years and are very happy. Thanks.

  • 1/5 Navin A. 2 years ago on Google
    My father admitted(Patient id 55599) on 26th Nov in semi private room. They don't have good quality checks before allotting room. On very first day in the I told the maintenance that phone installed in the room not working, remote of bed was not also working, even remote was fixed at left side and it can not be taken to right side since wire was so short. The same complaint was repeated during the day and I was assured that it will be done. On next day, when above complains were not resolved, I raise voice then their floor staff and maintenance got alert and took action. My humble request is when hospital charged for the services and convinence, one should get it accordingly. I may be contacted by referring above patient ID.

  • 5/5 Ashok K. 1 year ago on Google
    Visited, very immaculate, staff in the front was well organized . It was not over crowded like some other hospitals in the area. All services were top class. Met Dr Naren Prakash of Dermatology, gem of a doctor, friendly who explained things well.

  • 5/5 Creative S. 1 year ago on Google
    Really impressed. I went there for an opinion from Dr Randeep Singh with regards to my treatment for Breast Cancer which i am undergoing in another hospital. The co ordinator of Dr Randeep Singh ( Onco Medicine) knew that i had made an online booking. Had a file ready with my receipt. The Doctor made me so comfortable and has guided me so well with regards to my treatment. I appreciate his honesty and professionalism.

  • 5/5 Sneha C. 2 years ago on Google
    I consultant to Dhanraj singh at narayana hospital. Services was good. Got my 2nd dose of covid. Thank you Dhanraj singh for your consultant

  • 5/5 B.K. B. 1 year ago on Google
    Excellent Doctors, technicians and other staff. Very neat and clean. Absolutely professional in every aspect. This was my first visit, having shifted nearby recently. Greatly relieved that I have a Hospital meeting my requirements and standards. Keep up the high standards.

  • 4/5 Ishan S. 1 year ago on Google
    Booked a video consultation and the process was smooth. πŸ‘ However the app doesn’t have the functionality to allow for senior citizen discounts or probably for anyone. We purchased a NH card recommended by the hospital however there is no coupon code associated with it to avail whilst booking the appointment using the app. All staff members are encouraging and promoting to use the app, however it needs have some information on how or where to get the coupon codes to apply for discounts in the β€˜apply coupon code’ field whilst making the payment. Thanks

  • 5/5 Loknath R. 1 year ago on Google
    Great experience , proper diagnosis & co-operation from the wonderful doctor, knowledgeable and helpful nurses.......full of compassion and respect. Most empathetic, reasonably priced modern hospital offering excellent care to all. To be honest my daughter was quite sick but with correct timely treatment, she was well in a few days. I am a very happy father. Our health is in safe hands here at NH. Nikita Rao

  • 4/5 jolly b. 1 year ago on Google
    Wasn't very happy with the front desk guys. They were not very helpful for me being the senior citizen. Apparently when I finally reached to my Doctors cabin. He Wasn't sitting . Had to wait for 10 min and finally he came out from some other cabin and said Sorry I have to leave. Now going to my clinic. I was in so much pain when I requested him he was kind enough to stay on and looked after my problem and asked his assistant to take me on the wheel chair for tests. I would like to recommend Dr Monu Singh any time.

  • 5/5 Subhash Y. 1 year ago on Google
    Got treatment from Dr. Bansal for follicular lymphoma. Facilities were at par and great cleanliness maintained. Doctors were very professional and helped throughout the procedures and make the whole process easy and comfortable.

  • 5/5 Asha N. 1 year ago on Google
    Our overall experience at the hospital has always been good. We have been going there for 3-4 years now. The doctors spend good time and give you a detailed understanding about everything. We had to visit multiple doctor's in two days. Anubha, the coordinator took very good care of everything, making sure we didn't have to wait for too long. Thanks to her, everything was very smooth.

  • 4/5 Vbk S. 2 years ago on Google
    Excellent service ! Doctors are very good πŸ‘Œ. Staff is very helpful from the moment you walk into the hospital . My wife has had a shoulder surgery by doctor Monu Singh ( Ortho) , and she had been admitted for about 3 days - all staff has been very helpful and co-operative .

  • 5/5 Gokul M. 1 year ago on Google
    Visited this hospital for mother's knee replacement surgery. ALL the staff are caring, empathetic and skilled. Hygiene is very good!! The atmosphere is service oriented and non-commericial ( a pleasant change) . Please visit for a stress free and professional healthcare experience. Their watchword seems to be "Nar seva hi Narayan seva".

  • 5/5 BIRESH Y. 6 months ago on Google β€’ 1 review
    had a great experience at Narayana Superspeciality Hospital. The staff were friendly, caring, and professional, and the facilities were clean and modern. From the moment I arrived, I felt like I was in good hands, with every detail of my care attended to. The doctors and nurses were knowledgeable and compassionate, taking the time to explain my condition and treatment options in a way that was easy to understand. The hospital also had state-of-the-art equipment and technology, which made my diagnosis and treatment more accurate and efficient. Overall, I highly recommend Narayana Superspeciality Hospital to anyone in need of excellent medical care.
    1 person found this review helpful πŸ‘

  • 5/5 neena k. 3 months ago on Google β€’ 2 reviews New
    My treatment progress has been promising, and I credit it to his exceptional care. I also want to express my appreciation to tye coordinator, for providing seamless services and valuable assistance. Together, Staff of the hospital and great service experience ,played a crucial role in my positive experience during a challenging time.


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