Macy's image

Macy's

Jewelry store Womens clothing store Shoe store Mens clothing store Beauty supply store Department store Childrens clothing store Lingerie store

One of the Most Reviewed Jewelry stores in Gurnee


Address

6124 Grand Ave, Gurnee, IL 60031, United States

Website

l.macys.com

Contact

+1 224-399-4800

Price rating

$$ $$

Rating on Google Maps

4.20 (1.7K reviews)

Open on Google Maps

Working Hours

  • Sunday: 10 am to 8 pm
  • Monday: 10 am to 10 pm
  • Tuesday: 10 am to 10 pm
  • Wednesday: 10 am to 10 pm
  • Thursday: 10 am to 10 pm
  • Friday: 8 am to 11 pm
  • Saturday: 10 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: store (14) find (9) Macy' (8) size (8) shopping (8) great (7) department (7) customer (6) service (6) items (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Daisy L. 5 months ago on Google
    I am disappointed with the recent customer service at this location. I understand the return order was a third party however, I did not deserve to be disrespected by the employee.l showed her the return instructions I received by Macy’s. I had the items and also the order numbers. The employee was rude and had an attitude. She did not try and said that this was a smaller location and I thought how does that makes sense if the store can just ship the materials back to the warehouse. I asked to contact with the manager and she refused a couple times until I insisted. At the end, I was disappointed and disrespected. The employee and the manager did not apologize.The manager stood there and observed. I understand the staff has nothing to do with the online return instructions, but they should treat all their customers with respect. I am a platinum status Macy’s customer and I am very disappointed with the unfriendly and disrespectful service at the Gurnee location.
    1 person found this review helpful 👍

  • 2/5 toni l. 1 year ago on Google
    Poor stock selection. Product on the floors. Prices werent great. Gone downhill since I was last there. Covid times short of help.is my guess
    1 person found this review helpful 👍

  • 3/5 Doreen B. 1 year ago on Google
    I love Macy's, but I had to walk around just to find a checkout counter that actually had someone working there. I almost put my items down, but spotted someone on the opposite end.
    1 person found this review helpful 👍

  • 2/5 Natural by N. 6 months ago on Google
    This use to be a lovely small scale Macys to shop. It has now turned into the dirtiest poor quality department store I’ve have ever seen. Below are pics of the filthy store that greets customers. With the new addition of the Back stage section, Macy’s appears to be competing with TJ Maxx and Ross! In the past Macys had a great selection of styles for plus size women, petites, junior and misses as well as men’s. Now all they have are t-shirts and jeans in the plus size section. Plus size women want nice things for work, dressing up to go work, or trendy casual styles. I can no longer find the quality brands in plus size anymore, INC, Calvin Klein, Anne Klein. The Gurnee store is absolutely disgusting 🤮 to see it managed in this way. All the fitting rooms have been shut down except one, clothes piled up everywhere waiting to be put away, products along the register in disarray…. WTH! If this is the best Macys has to offer in Gurnee you would be better off shopping TJ Maxx or Marshall’s or Target. At least the stores are clean and neat. Macys Gurnee do better!!!
    1 person found this review helpful 👍

  • 1/5 Alexis P. 11 months ago on Google
    Michelle from the men’s fragrance department was so rude! I came in there with my boyfriend and she was legit trying to flirt with him in front of me. My boyfriend told her 3 times to stop but she continued. We had to leave empty handed without the cologne we were looking for that we needed that same day for a birthday present !!! What kind of employees did macys hire? Please have a manager talk to her about having respect to her customers.
    1 person found this review helpful 👍

  • 5/5 Samantha S. 11 months ago on Google
    Not a comment on the store so much as the people who work here. Thank you again to all the folks who helped the frantic android girl [aka me] find her phone tonight - for letting me use your phones, for walking the store with me, for all if it. You all are a great team of kind and patient people, and I am extremely grateful to you.

  • 3/5 Christopher S. 5 months ago on Google
    Starbucks is really nice. The store needs more muscle dress shirts for Us Men.

  • 5/5 Christine M. 6 months ago on Google
    Service here is great. Dont know what Macy's doing but they sure doing a great job. Because all their Sales reps PR are on point. Definitely shopping here again.

  • 2/5 Mindy O. 3 months ago on Google New
    This was the worst Macy's I think I've ever been to. The store was very disorganized and the staff was bordering on rude. The items I was looking for were very hard to find if they had them at all and worse yet way over priced for what should be there "clearing house" venue "Macey's Backstage".

  • 1/5 LaNena M. 5 months ago on Google
    They have the worst customer service by their managers. The guy there is just rude the item on the stand had a price advertised as 79.99 but he didn’t honor claiming it was for another item so basically they were falsely advertising and he claimed to be the store manager when they have none right now. And then they will stand there and talk about customers being unprofessional saying they get mistreated by customers when is their personnel not doing their job advertising the correct item, price and description.

  • 4/5 Syndee M. 4 months ago on Google
    Store was neat, clean, and organized. Was disappointed to find 2 out of 3 fitting rooms closed. Was pleased to check out in the shoe department with Liz. She is a lovely person, friendly and helpful.

  • 1/5 Jaz J. 1 year ago on Google
    I used to love shopping at macys but when Michelle(black hair) from the men’s cologne department attends me she makes my experience so uncomfortable. She said to me that if I buy a pricey cologne right now she will give me another one of the exact same size for free!! Because she wanted to meet her goal for the day. What kind of employee encourages their customers to steal ?!?!? NO THANKS. I’ll shop somewhere else. Makes me sad because I’ve been a loyal customer there for a long time. OH and If inventory numbers are ever off blame Michelle!!

  • 5/5 John R. 9 months ago on Google
    Very nice store to shop. A lot of different types of clothing, appliances and bedding. Also enjoyed eating and drinking at Starbucks.

  • 5/5 kelley h. 1 year ago on Google
    Quick & easy return! I ordered a coat online, at $39.99 for a $100 coat! Great bargain but it didn't fit correctly, my husband thought it wouldn't be acceptable for a return, I had the receipt dated 10 days ago, and it was quick & painless

  • 4/5 Bill B. 8 months ago on Google
    My wife likes the evening gowns and other clothing. They don't sell White Diamond from Elizabeth Taylor perfume, but have most evetything else.

  • 1/5 M M. 9 months ago on Google
    Crazy messy fitting rooms. Really hate the new set up for the register in clothing area. But most irritated at paying more than online. Why dont the people that work there tell u about discounts available. I drive there, only to go home and reorder online for the better price. Waste of time and gas.

  • 5/5 Garrett S. 1 year ago on Google
    The customer service rep, and the fragrance department was very helpful. Also, the person that was working at the checkout counter was very nice and friendly. I enjoy shopping here as I do not feel any stress when looking the the store.

  • 1/5 Roxanne A. 11 months ago on Google
    Not a great experience at this store. They have purses locked to the shelves and no staff around to unlock. I walked around looking for someone and found a lady in the cosmetic and perfume area. She didn't have the key so I had to stand in line at the register to ask for help. When I asked that person for help unlocking the purse he told me to go wait and he would be right over. I over hear him say the line at the register was more important than unlocking purses. I'm not sure why everyone at this store made it so hard for me to buy a purse. I waited almost 30 minutes to make this purchase. Really poor customer service.

  • 1/5 North East Illinois T. 1 year ago on Google
    Don't get the Macy's credit card. They give you hell to try and use it the same day. Macy's is so archaic and there technology is no existent.

  • 2/5 Marianne J. 1 year ago on Google
    Store was packed (Christmas time) so all check out lines were a minimum of 15 people. Not good.

  • 4/5 Yashwanth R. 1 year ago on Google
    Macy's is a big shopping mall housed in a multi storey buliding with lifts and escalators available for easy shopping .This contains all the items required for your shopping needs like household items toiletries towels curtains ready made dresses footwear and many other items This is centrally located too .

  • 5/5 Gudee 2. 1 year ago on Google
    This is a (shout out)📣 to Kim, at the (shoe dept). Just as I was giving up, and frustrated because Macy's barely carries size (11) shoes/boots, and the store was about to close🤕, I heard a voice...asking me, "can I help you find something" and yes, she (Kim) helped me look through all the boots for a size 11, and she found a very comfortable pair, in the color black that I wanted!! Thank you Kim, you really care. You are the kind of people that put a smile on a person's face, after a hard day at work. You made my day! You were very professional and gave exceptional service👍🏻. And Macy's, please bring in more size 11 sh🙄es. Aside from this I couldn't🤔 find any DKNY bags there was mostly MK, Calvin Klein, I.N.C, 🤨 not that great quality😔!!

  • 1/5 Ray P. 1 year ago on Google
    Sale day at macy. What Moran 😳. 1 casher. 30 min on the line to pay. No one help. The manager must be asleep

  • 1/5 Avelardo K. 1 year ago on Google
    So I just want to vent real quick just because it being brought up at home Me,my sister,and mom, went to 18 Starbucks [all over Wisconsin,Gurnee,and round lake]and in the 13th we went to one of the barista showed me the venti dragonfruit 🐉 and in her words "is it this one " giggling. I said yes it is. She said I'm going to buy it for myself while laughing. I said ok she left to back. After we got our drinks my mom said you should ask if they'll at least sell you one so I asked and they said no until Tuesday. I asked again nicely just and said I'm out of town I reside in maryland barista wouldn't let me speak at this point I'm like it's fine its only tumbler I'm letting it go I can purchase mine from my own barista back home.

  • 4/5 Praharsh Madappaly V. 3 years ago on Google
    Great shopping experience. Always provides the best deals for all your home and personal needs.

  • 4/5 Christine C. 1 year ago on Google
    I was able to find a formal dress here, which is hard to find. I didn't like their shoe department. The staff were friendly.

  • 4/5 Aida V. 1 year ago on Google
    The perfume and makeup is my favorite department, there's aways someone trying to help, to make the best selection for you.


Call +1 224-399-4800 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Men's clothing
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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