Forever 21 image

Forever 21

Clothing store Womens clothing store Fashion accessories store

One of the Most Reviewed Fashion accessories stores in Gurnee


Address

6170 W Grand Ave #501, Gurnee, IL 60031, United States

Website

locations.forever21.com

Contact

+1 847-855-2121

Price rating

$ $$$

Rating on Google Maps

3.90 (317 reviews)

Open on Google Maps

Working Hours

  • Sunday: 11 am to 7 pm
  • Monday: 11 am to 8 pm
  • Tuesday: 11 am to 8 pm
  • Wednesday: 11 am to 8 pm
  • Thursday: 11 am to 8 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: store (11) customer (8) clothes (7) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Misha W. 1 year ago on Google
    I left this store in TEARS !!!! I am currently pregnant and places that sell maternity clothes are slim. So I opt to size up. I went in here to shop for a Passover dress, and when I went to the back the EMPLOYEES ( yes, I checked ) said “ there’s a pregnant lady here why is she shopping for clothes ? She’s too big for here” another one made a comment on how I was dressed ugly, And then another employee said “ shhhh! She can hear you!” Yes, ladies I could. I get it. I’m big. I’m heavily pregnant. But that is the most blatant rudest thing I have EVER seen when going into a store. I would HATE to know how they treat plus size customers.
    1 person found this review helpful 👍

  • 1/5 Lauren S. 1 year ago on Google
    By far the worst customer service experience ever. Not only by an associate, but also by their "store manager" as well.
    1 person found this review helpful 👍

  • 1/5 Ariana W. 3 years ago on Google
    The fully took out the plus-sized section and that disappointing. When I go to gurnee mills, I see so many different body types and yet the store decides to cut a good chunk of customers. Not to say f21 had the best clothes, but they we often times cheaper and not everywhere has cute plus-sized clothes for cheap. Guess thats why shein is popping off and f21 is dying
    1 person found this review helpful 👍

  • 2/5 Sasha S. 5 years ago on Google
    Math is not this stores strong suit and equally their customer service (or lack thereof). I will say this one positive: I love the direction the fashion and themes of their threads are going. Very funk, super eighties inspired fashions seem to be the trend here in 2019. That is where the positivity ends. I went into this store on 03/23/2019 to parous the wild colors and outfits that they were selling in their men's selection. After some time, I noticed they had some "out of season" items on sale - the sign above said 50% - 70% off. After wading through tons of XXXL items, I found a couple that were just the right fit and perfect for the chilly spring season of Chicago. I did notice, however, that items that were $25.99 before were now marked at $18.00 - hmm okay I thought. Next item, originally $27.99, now marked $17.00. So at this point I am slightly peeved because, that is plain and simple bait and switch. I politely asked one of the young gentlemen working there if these prices were correct and how exactly is this 50% off of anything when the numbers did not actually equate to their advertised sale promotion. He simply shrugged and gave me an annoyed, "I don't know man." , then proceeded to fold clothes and completely ignored me as I stood there clothes in hand. Suffice it say I did not purchase anything no matter how much I may have wanted to own it due to their lack of customer service or customer care and the blatantly disregard - never going to that store again.
    1 person found this review helpful 👍

  • 5/5 Bern K. 5 years ago on Google
    Good-size store, bright atmosphere, and a variety of products for a wide range of prices. Product quality is generally 7 or 8/10 but it all depends of what you buy. Located in Gurnee Mall, use Entrance B for easy access.
    1 person found this review helpful 👍

  • 5/5 N.E B. 11 months ago on Google
    The store manager Porsche was extremely helpful and kind by taking time out of her busy schedule to locate a pair of boots. Excellent customer service. Five stars the individual and the store she represents. ❤️
    1 person found this review helpful 👍

  • 5/5 SHAREN RENEE P. 9 months ago on Google
    Makayla Is Awesomely Kindhearted!🌞She Has The Utmost Patience, Integrity, Ethics & She Treated This Disabled Nana The Way She’d Of Wanted Her Own Grandmother Treated As Well. Tell Her I Said; I’m Genuinely Thankful & Grateful For Best Costumer Service Last Friday!🤗⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
    1 person found this review helpful 👍

  • 5/5 Eileen H. 1 year ago on Google
    They always have some of the cutest clothes !! Only window shopping this trip , but will definitely be back !!
    1 person found this review helpful 👍

  • 5/5 Pablo A. 1 year ago on Google
    Is nice placed price are very low and they have a lot styles for all ages

  • 5/5 John C. 3 years ago on Google
    The holiday sales at this location were impressive and they will discount products further if there are defects. For example, I was able to pick up a men's jacket (normally priced at $80) for $21 because of holiday sales and one of the pockets were ripped. This store puts customer satisfaction first.

  • 5/5 Teresa G. 3 years ago on Google
    My niece went on a shopping spree. She is developing her own style. Janica helper her. Great customer service, fairly priced clothing, overall a great experience.

  • 2/5 Wanda G. 1 year ago on Google
    They need more large and extra large clothing

  • 1/5 Syd F. 1 year ago on Google
    I tried to return a shirt I received that was damaged. The receipt says returns are valid through 60 days on purchase, but the employee kept insisting it was 30 days, not 60 like my receipt, and their store policy, says. Manager came over and said the same thing. Please do your job correctly and read recepts thoroughly

  • 1/5 Lovessa G. 7 months ago on Google
    30 people in line for 1 cashier...very incompetent customer service


Call +1 847-855-2121 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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