Best Torrid in the area. I drive out of my way to go to this location over McHenry after several bad experiences with the store manager there. The store manager at this location in Gurnee is SO nice and so are all the other staff members!!! I wish I lived closer to this one, but it’s worth the drive and I have never had a bad experience here. I’ve loved Torrid clothes for years and even though they can be a tad bit overpriced in my opinion, the nice thing is there are always sales going on, and the fit is always just right too. I rarely have to question which size to get because their stuff is pretty consistent (aside from the swimwear which I typically size up with). I’m a big fan of Torrid and a big fan of the store and am always recommending this location to others!!

I love torrid. And I love this location due to the stock they carry. However, this is my 3rd time having to drive back to torrid because this location forgets to take off security tags. I don't live close to a torrid and I'm sick of having to go back. You should know to check for them. I'm a customer. Not an employee. It's not my job to find them.

This was by far one of the best shopping experiences that I have had. Lucy and her team are exceptional at serving their customers.

I was in a hurry and popped in really quick. The clothes were gorgeous and the staff was very pleasant and accommodating.

Lucy And Luci were incredibly helpful and made a bad day better. They made sure we got what we needed, that what we were buying was steamed and ready for the event that we're going to. Kind, supportive, helpful, amazing! Thank you ladies!

Went it to our chase clothing. Waiting at check out, no one came. Finally found the clerk who was short with me and unprofessional. Was shocked and left without purchasing anything. Wish I wld have gotten her name but won't go back.

I’m always at this store but last Sunday I went I’ve never felt so unwelcome. The “manager” was extremely rude and unfriendly and had a look on her face as if she hated where she worked. Thankfully the cashier was extremely nice and made me feel like a valued customer.

Love their clothing designs. More options online than in store. The real issue is for the expensive price tag the clothes should be better quality.

Simple management issue. Professionalism and respectful customer service is everything and it’s missing from the manager at this location.

This store is amazing, the manager and associates are very polite and helpful. Love coming to this store, because they know what I want as well as my style, they have helped tremendously every time I go in. They treat their customers like if they were family, always polite and a great customer service at all times. Love the way the multi task always on the go and making sure all their clients are satisfied with their purchases. Recommend this tore 100%.

I usually never had a problem with clothing I purchased from Torrid. I purchased a dress for a wedding I was going to attend on 6/17/2023. When I went to iron the dress I discovered a whole in the dress big enough for me to stick my middle finger in. While out of town I was fortunate to have 2 other Torrid to try and return the dress to but they did have what I needed. My ony complaint is that I feel that dress should have been inspected prior to purchase.

They have a very nice selection of clothing I really enjoy going into this store and finding cute clothes that fit me!! I wish it was a larger store!

I dont think I have been to a Torrid yet where have not been friendly they all have been very helpful

I love love love this store. Especially this location. The girls are always so friendly and helpful. And they go out of their way to make you feel great and help find you a great fit. The clothes may be expensive but the quality and style are so worth it. Any plus size girl could easily find something they will love there.