KAY Outlet image

KAY Outlet

Jewelry store Jeweler Jewelry designer Watch store Jewelry repair service Diamond dealer Jewelry engraver Jewelry appraiser Silversmith

👍👍 Ann was the representative we had worked with for majority of our jewelry we own. See provided my earring and bracelet but most importantly she worked with my fiancé to build my engagement ring. She did a great job providing options when I originally went in for sizing but the finish of the project... People often mention ring, rings, service, time, jewelry, recommend, Gurnee,


Address

6170 W Grand Ave Ste. 475 A, Gurnee, IL 60031, United States

Website

stores.kay.com

Contact

+1 847-855-0704

Rating on Google Maps

4.30 (132 reviews)

Open on Google Maps

Working Hours

  • Sunday: 11 am to 7 pm
  • Monday: 10 am to 8 pm
  • Tuesday: 10 am to 8 pm
  • Wednesday: 10 am to 8 pm
  • Thursday: 10 am to 8 pm
  • Friday: 10 am to 8 pm
  • Saturday: 10 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: ring (18) rings (16) service (8) time (8) jewelry (6) recommend (6) Gurnee (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 OOHTALLY 4 years ago on Google
    Ann was the representative we had worked with for majority of our jewelry we own. See provided my earring and bracelet but most importantly she worked with my fiancé to build my engagement ring. She did a great job providing options when I originally went in for sizing but the finish of the project I would have never guessed my ring would be so beautiful. She ensured all jewelry had warranties and cleaning options. Thank you so much Ann! I would recommend all to go to her. Everyone there is friendly and ready to help.
    2 people found this review helpful 👍

  • 5/5 Connie B. 3 years ago on Google
    My consultant was very helpful assisting me in my decision in my purchase. They made me feel good about my choices. My experience was fun and I was well informed on all the policy. I would highly recommend all my friends and family to shop Kay Jewelry.
    1 person found this review helpful 👍

  • 1/5 Brooke B. 4 months ago on Google
    Kay associates almost lost my wedding band and tried to blame me! I brought my 4 rings (two birthstone rings, engagement ring, and wedding band) here to be cleaned and only had 3 returned to me. The male associate who cleaned them looked through the cleaning box, didn’t find it, so he went and got his manager. When she came over she immediately started trying to imply I only gave him 3 rings to clean. He eventually found it on the floor but tried to play it off like it magically appeared in the cleaning box after emptying it out multiple times. They never even apologized. The manager was so rude to me. I will not be returning to this location.
    1 person found this review helpful 👍

  • 1/5 Kassandra D. 4 months ago on Google
    Terrible customer service. Every time I have taken my rings here they have come back with something wrong… broken prong, scratched prong etc. then you bring it to their attention and they say “I’m sorry I don’t see or feel anything wrong with the ring”. I strongly think they need more training and support with how to care and tend to their customers. I have started to go to Mchenry and I am very happy with the store manger and every employee I have encounter. They seem to fix everything gurnee cannot. Terribly sad as gurnee is a closer location. But I am happy to drive out of the way to go to a place where they give respect and make sure you are taken care of. Thank you Mchenry for keeping true to Kay’s loyalties.

  • 1/5 Emily A. 1 year ago on Google
    People at this store are great, but wherever they send the jewelry for service is horrible. Having to send my ring back for the third time because they damaged it during resizing. Sent it back and it was returned back to me damaged again. Fine to buy jewelry here, but take it somewhere else if you need service on it.

  • 5/5 Nyla N. 4 months ago on Google
    Jim was extremely knowledgeable, patient, and helpful in helping me pick the perfect rings. He even laughed at my corny jokes. Will return for future purchases.

  • 5/5 Patrick G. 3 months ago on Google New
    Sonia was amazing, answered all questions and concerns my wife and I had. Will definitely come back. P.S give her a raise

  • 5/5 Jessie L. 6 months ago on Google
    Cute little store, not much inventory. They do have a small area that has previously owned jewelry for cheaper prices so that's kind of cool.

  • 5/5 miasmommy75 3 months ago on Google New
    We were helped by Jim and Sonia. They both were great!! I needed a new ring as I had lost mine and was pleasantly surprised by the selections. I will shop here again!!!

  • 5/5 libby c. 1 year ago on Google
    My boyfriend and I went in to look at engagement rings. After shopping all day Jim and diago were so inviting and made sure to find us the right style, we couldn't have asked for a better experience. We always love coming to kay

  • 5/5 Maya S. 1 year ago on Google
    Jim and Sonia were absolutely fantastic in helping us choose our wedding bands! So helpful and let us know the exact steps for sizing, engraving etc. Great experience with them

  • 1/5 JIM G. 9 months ago on Google
    After servicing my wife and I rings with no questions Corp has decided not to cover the metals of the rings. We purchased from Ultra Diamonds in Gurnee Illinois. Store was sold a few time and now Kay owns it. Service was fine until recently we took our rings in for thev6 month service. Wife's ring thebpeong was bent. They covered gers but decided they will no longer service the metal on my ring. We purchased the lifetime warranty from Ultra Diamonds. But now Kay won't service it but want to charge me. Will not be back.. Things begin and ENT at Kay!!

  • 5/5 peg s. 10 months ago on Google
    Excellent customer service and excellent customer care!!! They helped me get my rings soldered in the order I wanted and made sure I was perfectly happy with them. The manager even drew pictures for me so we could be sure that the correct order of the rings could be worked on in the correct order. Thank you Lisa and Reyna!!!! The staff at this store is top notch from top to bottom!!!

  • 5/5 Jaime D. 8 months ago on Google
    Went to Kay’s jeweler for our regular check up and cleaning of our ring.Jim greeted us with a welcome and a smile.He showed us some anniversary rings too while waiting and end up purchasing one.Jim and his staff were very helpful and kind.Thanks Jim.

  • 5/5 Kim L. 1 year ago on Google
    Jim is our family's favorite employee there at Kay's in Gurnee Mills Mall, IL. Jim always takes care of us and treats us like family! We've bought several beautiful pieces and will continue to come back 😀

  • 5/5 Monica H. 9 months ago on Google
    Today was my birthday and my son was low on funds but wanted to buy me something special. When we went in i didnt think that kay could ever present anything to us that he could afford. We were approached by a salesman named Diego, he looked and looked and didnt give up until he found something my son could afford . He made us so happy . And thank you for taking the extra time . He had something in a drawer and it turned out to be so special and beautiful that i couldnt beleive it. So thank you again Diego, for taking the extra special time for us. Thank you Kay. Mh

  • 1/5 g v (. 1 year ago on Google
    Worst experience ever ! If you need to come here just talk to the guys ! Avoid talking to the girls they have a really nasty attitude and don't bring anything to get fixed because they will make it worse !

  • 1/5 Debbie S. 1 year ago on Google
    Nooo star quality above!! 12/5/22 Lisa in Gurnee, processed ring purchase transaction incorrectly and resulting with ….. still no refund 12/28/22, ruined our Christmas! WORST experience with run around! Will NOT be doing anymore business with Kays!

  • 1/5 Kylie D. 1 year ago on Google
    I walked in looking for a marquis cut ring so I can buy one for myself. I will acknowledge that I do look quite young and I’m casually shopping so I ain’t dressed to the 9s. I waited patiently and asked politely if they had something like that and the lady just said “no” and completely walked away from me without giving me any information on ordering. She then continued to stare me down like I was some broke child fooling around. Went back in to a different lady and she was looking at the first lady and went “She looks like she already told you no.” Just because I look young and dress differently doesn’t mean I don’t have money babes. I do. Not buying y’all cheap quality rings anyways thanks to the ridiculous “customer service”. No class.

  • 5/5 Kristy S. 2 years ago on Google
    Ann helped me pick out a BEAUTIFUL sapphire ring for my mother! She was so friendly! A day later, we realized they're was a store much closer. I called and Ann said she'd get it sent to that location. Once again, she was so helpful! We will be back! Thanks Ann!!!

  • 5/5 Laura O. 2 years ago on Google
    I highly recommend going to the Gurnee Mills Kay Outlet Store as the staff (shout out to Shanara) took the time to help me find the perfect ring for my wedding. They did not pressure us at any time. They listened to what we were looking for and respected our price range.

  • 5/5 Kathy W. 2 years ago on Google
    Shopping at the Gurnee Mills location, customer representative, Ann was friendly, informative, knowledgeable and kind. She answered all our questions and spent the time to research the correct product. She worked tirelessly to help us find just the right ring. I would highly recommend asking for Ann when you go to Kay Jewelers.

  • 5/5 Taylor J. 3 years ago on Google
    Ivan at Kay Jewelers in Gurnee Mills was amazing! I recommend going here! We went during a huge sale so it was well worth it! Ivan made us feel special, he was knowledgeable of the rings, and put all of his attention on us! Rings are affordable and they help with affordability in your price range! I would recommend to anyone to come here for the wedding and engagement rings!

  • 1/5 felipe d. 2 years ago on Google
    My girlfriend and I went here to look for an engagement ring. Had to wait 15 minutes before someone acknowledge us. While we were looking at rings some other person interrupted us wanting to look at a ring, while the associate handed the lady her ring, he than snatched the ring my girlfriend was looking at. She was very upset by this. I always buy her jewelry from Kay but now i am never coming back here.


Call +1 847-855-0704 Open on Google Maps

Amenities


  • Payments
    • ✓️ Cheques
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

Trends



Last updated:

Similar places



Similar Jewelry stores nearby

Macy's image
1
Macy's
Department store
Department store chain providing brand-name clothing, accessories, home furnishings & housewares.
$$ $$
4.20 (1.7K reviews)
T.J. Maxx image
2
T.J. Maxx
Department store
Retail chain featuring stylish brand-name apparel, shoes & accessories, plus housewares.
$ $$$
4.30 (316 reviews)
Zales Outlet image
3
Zales Outlet
Jewelry store
👍👍 Manager Linda of the store always treats my husband and me so lovely with excellent customer service. I don’t care about the time of the day. She is a pleasure to deal with. She knows how to treat her customers that come into the store. Also, the Associates are great as well. Thank you, Linda. You a...
4.80 (278 reviews)
Black Cat Minerals image
4
Black Cat Minerals
Rock shop
🫤 i as a fellow crystal lover and a local of this mall have been searching for a good crystal shop after the one on the opposite side of the mall had run out and the worker there suggested black cat minerals to me. at first i loved it. i was always greeted by a sweet ginger with short hair who would a...
4.40 (205 reviews)
Helzberg Diamonds image
5
Helzberg Diamonds
Jewelry store
Retail chain featuring diamond jewelry & brand-name watches, with primarily mall-based locations.
$$$$
4.40 (177 reviews)
Last updated:
()