Windsor image

Windsor

Jewelry store Clothing store Womens clothing store Fashion accessories store Shoe store Lingerie store Dress shop Handbags shop Wedding store Formal clothing store

Trendy apparel & accessories for young women, including special-occasion dresses, jeans & basics. People often mention store, dress, dresses, helped, staff, helpful,


Address

6170 Grand Ave Ste 529, Gurnee, IL 60031, United States

Website

www.windsorstore.com

Contact

+1 847-855-7439

Rating on Google Maps

3.90 (68 reviews)

Open on Google Maps

Working Hours

  • Sunday: 10 am to 7 pm
  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: store (10) dress (8) dresses (8) helped (8) staff (7) helpful (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Mackenzie G. 2 years ago on Google
    I would give 0 stars if possible. I work retail within the mall, I was not acknowledged once through the store. Neither were any of the other customers. They had a few people waiting for fitting rooms , they seem to start letting themselves in. I as well let myself in. I understand we are all short staffed , everywhere. I’m short staffed- but once you have 2 workers up front , not greeting guests . One standing behind the cash wrap & then the other one up front was also working on shipment. The girl who was working on shipment , with a transportable table - she could of been getting fitting rooms and still processing the shipment. I was upset I bought from here - for a dress I loved. Also , are we doing plastic bags for all dresses for those “Special Occasions.”
    2 people found this review helpful 👍

  • 5/5 Charrie F. 2 years ago on Google
    Went there last minute for a formal dress because we have No Dress stores in my local area and they had such a great selection for GREAT prices. The store was clean and very organized. I found exactly what I was looking for. So thankful for great business like this.
    1 person found this review helpful 👍

  • 5/5 Kaylee W. 1 year ago on Google
    BRITTANY!!!!! Absolutely the best! She was helpful, honest and just had the best personality and customer service! Dress shopping with my daughters can be stressful, but Brittany made the experience fun & took all the stress out of the experience. I highly recommend visiting the store and asking for Brittany!!!!!
    1 person found this review helpful 👍

  • 1/5 Tiffany T. 10 months ago on Google
    Drove over an hour to go to this mall because it had the stores we wanted. Go into Windsor at 4:27 and are told the store closes in 3 minutes. The hours are 11-7. When questioned they said they were short staffed. Are you saying your staff cannot work an 8 hour day? My daughter was looking forward to finding a dress here for graduation. Guess you will not be getting out business today. Had to go elsewhere. Tired of hearing that as an excuse.
    1 person found this review helpful 👍

  • 5/5 Hannah M. 1 year ago on Google
    Great place to shop for dresses. They have a nice selection and helpful staff. Their dresses range from party/club attire to more upscale event dresses.
    1 person found this review helpful 👍

  • 5/5 Brooke H. 1 year ago on Google
    We were helped by Nimore (Nemo-cute nickname ☺️) and she was super nice! She helped us with a fitting room and finding another dress in the size I wanted. The same dress she helped us find, she gave us a really helpful tip that changed the way the dress looked and sold us on it. All around very nice person and really helpful. Everyone in the store was great! Unfortunately we didn’t get the cashier’s name that helped us, but she was really nice and personable. They both had really great energy and we need more people like that in the world! Thank you for sharing your positive vibes. ☺️
    1 person found this review helpful 👍

  • 5/5 Adriana S. 1 year ago on Google
    Jordan was very friendly and helpful. She helped me find exactly what I needed! 💜

  • 5/5 J O. 5 years ago on Google
    Somewhat expensive depending where you look in the store but definitely worth the price tag. Beautiful dresses!! I literally got all my senior graduation and prom dresses from here.

  • 4/5 Anna C. 6 years ago on Google
    I had a decent experience with the customer service at this location, contrary to other reviews. The staff members were very accommodating, as I'd recently had my wisdom teeth removed so it was difficult to speak. Also, compared to the other Windsors that I've been to, this location is stunning.

  • 5/5 Tori P. 2 years ago on Google
    The staff and manager were very friendly and helped me pick out an outfit for my birthday! It was a great experience

  • 1/5 Rebeca R. 1 year ago on Google
    Idk how this place is still in business all they do is hire super rude workers who give you a dirty when you ask a question

  • 5/5 Karen C. 2 years ago on Google
    Great customer service and I work in retail. The girls were so sweet and helpful. My daughter needed a last minute dress for her formal and Nemo and Cassie stayed open almost 30 minutes late for us. Super grateful for their help! They asked me to leave a review and I gladly did!

  • 3/5 Sharon E. 11 months ago on Google
    Went for a prom dress. They have a pretty good selection. Reasonable prices. However the staff is not very attentive. I had to go looking for them several times for help.

  • 5/5 Emily K. 1 year ago on Google
    I went in the store to find an outfit for a concert and a worker named Julia helped me so much with all my questions and helped me find the perfect outfit, will visit the store again!

  • 5/5 Suzy K. 1 year ago on Google
    Nemo is amazing! She shows strong leadership and displays a real true sincerity in succeeding in helping you find exactly what you are looking for. She was charismatic, patient, and shows pride in her work while working simultaneously with multiple customers.

  • 1/5 kabree w. 10 months ago on Google
    Staff is a mess. Quit your job if you don’t want work the hours you get. Customer service isn’t worth spending your money.

  • 1/5 diane l. 6 months ago on Google
    really pretty and affordable dresses, but staff should be trained more. i’m 16 and i was trying on dresses, and had to stop an employee from coming in my dressing room myself by holding the door closed because they didn’t say anything or knock. when i tried to get a dressing room i saw that they tried to enter full dressing rooms without knocking or saying anything. i was almost naked when they tried to get in, i can’t imagine what would’ve happened if i didn’t close the door in time.

  • 1/5 joscelyn o. 5 months ago on Google
    super rude workers, whenever you asked them a question they will give you dirty looks and be super mean. One time I tried to call the store regarding a return, and didn’t want to accept. I didn’t know the return policy, but there were super rude and made me feel stupid for asking a question. I tried to call again, and wouldn’t answer my calls. One of the employees just laugh at with the other stupid employee. don’t come here, the store in schaumburg has better staff!!


Call +1 847-855-7439 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Women's clothing
  • Recycling
    • ✓️ Clothing
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping

Trends



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