Manager Linda of the store always treats my husband and me so lovely with excellent customer service. I don’t care about the time of the day. She is a pleasure to deal with. She knows how to treat her customers that come into the store. Also, the Associates are great as well. Thank you, Linda. You are a true blessing. 😊

We bought my engagement ring and wedding band as a set here almost 2 years ago. My husband paid extra to make sure no matter what happens, the ring will be fixed, stones replaced, etc. A stone fell out late February and Zales replaced it at no additional cost (because of the warranty he paid extra for). The stone came back yellow and wasn't clearly mismatched. They sent it back out and the second replacement wasn't any better. We then spoke to the store manager (Linda or Lidia?). She was extremely nice and more than willing to help us further. She ordered the exact new set and allowed us to keep the brand new band. Although it's not the original band from our wedding, I'm so happy we will have a complete sent two months since he initial concern. Although the the time is lengthy, the store manager has made us feel so much better. Thank you for your help!!!!

Currently by appointment only, even though they don’t have that listed anywhere until you walk up to the store. We live out of state and took our whole afternoon to get here, just to get bounced at the door. No other customers were in there, and we needed the ring cleaned to keep it under warranty. Normally a 5-10 minute job. Told we had make an appointment because they won’t help us now. In a fully staffed empty store. All the employees were doing were talking about their weekend when we walked in, they definitely were not busy. I purchased my wife’s ring here 4 1/2 years ago and I regret doing it here. Every time I come there’s issues. Unfortunately it’s the only one in driving distance.

Was doing a exchange on a 3k order and workers were rushing me to make a decision after minutes of looking stating “you need to make a decision quickly. We’re not going to be doing this all day. It’s a busy day today” nobody was in the store at the time….

My husband purchased me a ring for my birthday, it arrived after 20 days and within three days one of the stones was loose. We called several people who told us we needed to go into a store to get it looked at/appraised to get it repaired. (given this is an issue that is clearly Zales error). We drive 45 minutes into Gurnee, IL to meet with a woman who sends us on a wild hunt for a sku number (after repeatedly telling her that we only have an order number) that is in no emails/receipts, anything. After 30 minutes of looking, we tell her were going to just return the ring and take our business elsewhere. She then asks for the order number and magically finds the sku number. My husband decides that we will pay $42 to repair the broken ring that we owned for three day plus an insurance plan for $142. Zales without a doubt needed to send us a shipping label to send this ring to you to fix for free. We're in the middle of a global pandemic and need to go into a busy mall to fix your issue on top of paying an additional almost $200 to get it fixed/protected. Highly suggested you take your business elsewhere. This place is scam.

Tania was great and knowledgeable. She took her time and presented me with options which assisted me in making a decision. Definitely returning to her next time.

Awesome. They didn't have the ring my wife wanted for her 33 yr upgrade. But they found what she wanted extremely comparable. Matter of fact in my opinion it blew her first selection out the water. Now that we have it, she loves it. The Gurnee Mills outlet where, Michelle and Daria were outstanding. God bless them both. We love you so much!!!

Ally was amazing! She helped me resize an heirloom ring from my grandmother for my fiancé. She also helped me pick out some amazing Christmas gifts. 10/10

Tania was so wonderful and sweet. Really helped us find our dream bands!!! Michelle was very nice and stayed around incase Tania needed her for sizing and i thought that was a great team effort!!! 10/10 would recommend to anyone!

Tania was very helpful and shared top-secret information with earing maintenance. She took care of me and even did a necklace cleaning for me today. Great selections and prices are amazingly affordable!

There has to be a better way to service clients. Between the waiting and the pawning off of customers because they dealt with somebody else is unrealistic. After waiting for 45 minutes without anybody really saying anything to me. I finally got a chance to just exchange my ring for a smaller size. Just to be told that I have to wait for somebody else because they're the ones that helped me being ahead to be a special order now because they didn't care that size in the store. That is when I was told it had to be returned and reordered that I had to wait for someone else being they need the credit. Nonetheless I have no more patience for that especially being dogs in the car and I told her just to return it. More than likely you lost a customer for life.

Easy transaction at Zales in Gurnee Mills. We went in and Tania made us feel super loved with her caring words. Real personal touch. I picked a ring and right away she knew it was the perfect set for us. Tania is AMAZING!!

Tania was the ABSOLUTE BEST! We had spent countless hours looking online and in other stores without finding anything that felt right. 10 minutes with her and we found the perfect engagement ring and wedding band. She didn’t try to upsell us on something we didn’t need. We are still shocked we found the perfect ring set at such a great price. She’s our good luck charm and we couldn’t be happier with our purchase!!!

Would not come back if it were not for Susanne! She is absolutely incredible. I will come back to Zales just so I can shop with her! Excellent customer service!!!

Wonderful customer service as usual! I bring my ring and necklace in to be inspected and cleaned every 6months for the past 7 years. Today Ally helped me and did a beautiful job! She also let me know that there were things my warranty covered that could be done to get my ring looking brand new again. I appreciate all you help Ally and look forward to working with you during my future visits!

Tania was awesome with helping me pick out the perfect gift!!! She was very patient and gave me all the information I needed. I felt very welcomed and walked away with something I'll cherish forever!

Tania and Linda helped were immensely welcoming, friendly and attentive. They each knew a lot about the products and were able to point me in a great direction. Would buy again.

This has been the worst experience ever purchasing jewelry. My husband and I went in to upgrade my wedding set. The woman that I spoke with and sized me, sized me wrong. I pretty much had to argue with her that that is not my size. Once I received my ring after 2 weeks, of course, it was too big. It fell off of my finger. I had to send my set back out to get sized again. Another two weeks without my ring. Four months later, I went in for my inspection and found out that my Centerstone had a big chip out of it. They told me it was either eight weeks to send to corporate to get repaired or I could get a whole new set. I got a whole new set and had to wait almost 3 weeks for it. I am home sick and even with an ID, the card that originally purchased the ring, and the paperwork, they will not let my husband pick up my ring. I called to ask if I can add him onto my account and they told me it’s just not possible. This store has been nothing but a headache. Every single time I’ve had to interact with them it has been hard. I 100% regret purchasing with this store. Edit: I will be calling the store back today. It will have to be sent out ONCE AGAIN to be resized. I thought the ring was a little big but I decided to give it some time to see how it wears. It spins on my finger, slips off when my hands are wet, etc. So there will be another 2 weeks without my ring.

We have been dealing with Michelle for a couple years. Recently, my wife and I purchased a wedding band for our the wedding. Michelle is super friendly, her customer service is phenomenal! She helped my wife choose her band. She helped me change the diamonds in the ring from my father that I took for my wedding band. The ring exceeded my expectation! We both highly recommend Michelle ! You will not be disappointed!

I have gotten many pieces of jewelry from here and the employees are always so wonderful and knowledgeable. They helped my fiancé pick out the most beautiful engagement ring for me and they helped me pick out a gorgeous band to go with it. Highly recommend!

Not off to a good start their site shows opening at 10am it's now 1029 only to find out they don't open til 11am...UPDATE your site

First time at this location and truly loved our experience here. Linda and Shirley provided us with the best customer service. Shirley definitely was patient with us in regards to finding out which was the best piece of jewelry and showing us different options. Linda was able to work up the best numbers for us. All around best service and highly recommend.

Horrible Horrible service. Tried to pass off a $200 ring for the $2200 ring I bought my fiancee for her birthday