Doctors of Optometry - Gurnee Mills

Eye care center Optometrist

Optical chain selling prescription eyewear, contact lenses & sunglasses, including designer brands. People often mention staff, glasses, time, helpful, great, service, exam, doctor, Jasmine, helped,


Address

6170 Grand Ave Ste 807, Gurnee, IL 60031, United States

Website

local.lenscrafters.com

Contact

+1 847-856-8144

Rating on Google Maps

4.80 (340 reviews)

Open on Google Maps

Working Hours

  • Sunday: 11 am to 4 pm
  • Monday: 10 am to 6 pm
  • Tuesday: 10 am to 6 pm
  • Wednesday: 10 am to 6 pm
  • Thursday: 10 am to 6 pm
  • Friday: 10 am to 6 pm
  • Saturday: 10 am to 4 pm

Featured Reviews


Frequently mentioned in reviews: staff (13) glasses (13) time (12) helpful (10) great (10) service (9) exam (8) doctor (8) Jasmine (7) helped (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Michael R. 11 months ago on Google
    Aside from the intense light shown into my dilated eyes the experience was pleasant and very informative. The staff all were very friendly and eager to assist in any way. I’d recommend to anyone going here as I’ve returned over the years. I had a sense of belonging since everyone was so welcoming.

  • 5/5 Lisa Schade (Made with S. 7 months ago on Google
    Jasmine was wonderful very helpful and understood what I needed and how to navigate my insurance. She answered all my mundane questions as many times as I needed her to until I understood.I’ve never felt so comfortable buying glasses. Thank you Jasmine.

  • 5/5 Linda K. 7 months ago on Google
    My exam with Dr Ho was pleasant and thorough. My fitting for glasses with Sheila was excellent. She helped me make the best choice to fit my needs for progressive lenses and was personable yet professional. Very satisfied with my visit.

  • 5/5 Jill C. 4 months ago on Google
    Got in on time. Doctor was very thorough. Technician was helpful. Whole appointment was timely and everyone interacted well with my child.Thank you.

  • 5/5 Suzanne H. 5 months ago on Google
    Dr Thuy Ho is an excellent doctor, she is efficient and listens to her patients. I’ve seen Dr Ho for nearly 7 years and continue returning because I trust her with my vision. I also keep returning to this LensCrafters because the front office/customer service staff are incredibly kind, helpful, and knowledgeable about vision insurance benefits.

  • 1/5 Alicia M. 6 months ago on Google
    Doctor Ho was fantastic! But the sales ladies are terrible! I had so many issues with getting them to pull my insurance information because they keep tying my name wrong. Then I asked since I have my own frames from them what would be the cost? I was told told almost $400. That it would be best to buy frames from them again. Which is not correct! Then they was told that my insurance only covered $30 which is totally a LIE! Alexis and her team have is terrible!

  • 4/5 Dennis B. 3 months ago on Google New
    I went in for my exam and they were crowded very busy. But the staff was very helpful and had offered to help me find some glasses today, but do to my schedule i didnt have time. They are all very polite and professional and I will go back to pick some glasses out soon. Thank you

  • 5/5 Nicole A. 4 months ago on Google
    Staff was friendly, knowledgeable and kind. Very busy storefront with a lot of traffic. It is very impressive how the staff stays not only kind but organized. Dr. Hene was amazing and answered all my questions as well! Keep up the great work and thank you for your care!

  • 4/5 Jose L. 3 months ago on Google New
    Disappointed on the 2 ladies that helped us first. Not very helpful with attitudes until the black woman with very good customer service skills initiated to help us. We almost walk out but thanks to the one that helped us, Wife and I were very happy with her. Doctor was great as well. Recommended but they need to do something about the other customer service representatives.

  • 5/5 Char O. 1 year ago on Google
    Great. I was greeted pleasantly and professionally. I absolutely love Dr Ho. My exam for both glasses and contacts was among the most thorough I have had, including private practice md’s., and I am 62. Very pleased. I will not go anywhere else.

  • 5/5 Danielle Rose M. 11 months ago on Google
    All of the staff were amazing. I was having a hard time picking frames and if it weren’t for the lovely ladies there I wouldn’t have been able to pick the perfect ones. Thank you so much for taking the time to explain everything to me. I cannot wait to come back!

  • 5/5 Alison Z. 1 year ago on Google
    I loved the doctor I saw. She really cared more so that I have had before in getting my contacts to fit right. She talked me through her thoughts and what she was doing rather than walking away and looking things up in a different room. The technicians were equally as awesome. Thank you so much for my best lens crafters experinace.

  • 5/5 beth h. 1 year ago on Google
    My eye exam was with Judith Weinstein, who is the best optometrist I have ever found! She is very thorough, knows my history, explains things, and has helpful suggestions. Couldn’t be happier with her service! The other staff I worked with were also professional, helpful, and courteous. Much better service and experience than I’ve received in some other chains.

  • 5/5 Patricia K. 1 year ago on Google
    It's my first time to get an eye exam and to ever have glasses and I was beyond impressed at this center.From making phone appointment to walking in to the register to the doctor to picking up glasses it's excellent service!I received all the proper advise and options available and also used discount plus they take my insurance! Well done guys am a raving fan and I will spread the word. The only issue that I saw was the turn around time to get my glasses(14-21 days) which is a down side as I needed them urgently following I will not be able to work properly without them.I was told that they will let me when once they are here 21 days which is a down side.I think that there should be lower turn around time say 5days especially when someone has fully paid for the service.If this can be improved well and great. But other than that that's out of the centre controll and management field,the team is excellent

  • 5/5 Jonathan M. 1 year ago on Google
    The front desk, eye doctor, and staff that helped me with frames and lenses was amazing. I felt like I was in good and knowledgeable hands. I will be back to this office, even though it's not part of my current vision insurance network (VSP). The staff alone is the reason and what felt to be genuine concern about my eye health and my need for a quick pair of glasses to replace my old broken pair. My only complaint, which is NOT IN ANY WAY a reflection of the staff in the office, I had no way of knowing that I could not get glasses in an hour or the next 24 hours. In a post-COVID world, I should have called and confirmed, but I've always been able to in the past and it's what I remember LensCrafters for. Adding something to indicate what the timelines might be on the website while making an eye appointment would have lead to a better experience vs finding out while I'm in the middle of the process of an eye exam. To the staff's credit, once we all realized my goals and the shortage of staff in the lab this week, they explained everything and was very sympathetic. With only 15-30 minutes of interaction, I felt like a valued customer.

  • 5/5 Katie D. 9 months ago on Google
    Jasmine helped myself and mother today she was so helpful and thorough to help us pick best possible option. She was very knowledgeable and We will be back in the future.

  • 5/5 Bert P. 9 months ago on Google
    The Dr., was very personable and explained everything. I was helped by the staff to select my new glasses. I was given assistance finding a comfortable price range and measured for the best fit .

  • 5/5 ana b. 1 year ago on Google
    I love the service from the time I walk in till the time I leave. I can not ask for a better place. From the Dr to the specialist helping trying on. Thank you

  • 5/5 Tommie P. 1 year ago on Google
    I had a great experience. The greeting when you walk in the store, giving instructions, and answering questions when asked. It's an exciting feeling to see the staff and doctor looking cute!!!

  • 5/5 Stephanie F. 1 year ago on Google
    Jasmine was super helpful! Made setting up a follow appointment easy. The dr was great, she was very thorough with the eye exam and even recommended some rewetting drops for contacts. Jasmine is very personable and ready to help.

  • 5/5 Norma E. 1 year ago on Google
    My eye exam experience was great! Everyone was very nice and professional. My salesperson Jasmine was great !! She helped me pick out eyeglasses . Her opinion was honest and caring.

  • 5/5 Hector G. 1 year ago on Google
    Great service like always. Want to let the people who work there know that your hard work does not go unnoticed. I appreciate it. You guys are the best. Thank you.

  • 5/5 Mori B. 1 year ago on Google
    I asked for my prescription and it was incomplete when I looked at it. Why is that? To prevent me from buying reasonable priced glasses elsewhere. The doctor was fine but the cost for glasses is astronomical.

  • 5/5 Gigi F. 1 year ago on Google
    Dr Thuy is consistently very patient and nice. She’s been our family’s eye doctor for a long time. Mandy was very nice and patient in helping me choose my contact lenses.

  • 5/5 Ken G. 1 year ago on Google
    Dr. Thuy is the best. Hands down. I was fitted for progressives and multi focal contacts. Perfect script and she is so energetic. Staff is great as well.

  • 5/5 Mrs J. 1 year ago on Google
    The location is clean, all of the people working were kind and helpful, and Dr. Thuy Ho is fabulous! She took her time with my son’s kindergarten and 1st grade eye exams to make sure that he is ok. She really listened to my concerns and carefully evaluated him to rule out any problems. She did the same for me! I have been seeing Dr. Ho at this location for at least 5 years, and she is consistent, professional and kind each time! I will continue to return to LensCrafters in Gurnee, with my family, as long as Dr. Ho is here :)

  • 5/5 Nicole F. 1 year ago on Google
    Dr. Hene was great! Very efficient and explanatory. The staff also did an amazing job of helping order contacts and frames for me while breaking down price points to get me the best deal!

  • 5/5 Precious P. 1 year ago on Google
    From start to finish this visit was great! Jasmine was so sweet and very personable. She made sure we felt welcomed the moment we got in. She answered all of questions and concerns. To our eye doctor Thank you.


Call +1 847-856-8144 Open on Google Maps

Amenities


  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance

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