Featured Reviews


Frequently mentioned in reviews: store (13) fish (10) helpful (8) service (7) girls (6) dogs (6) return (6)
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  • 1/5 Alice G. 3 years ago on Google
    I took my dog for a haircut on 9/3/2021. The reception was not a very friendly. The groomer was courteous when receive me. I explained what cut I wanted for my Cocker Spaniel dog. When they picked it up they had done the opposite of what I had told them to do. The dog has uneven cuts all over, one of the legs was passed by the trimer, they shaved it with a very short comb and almost reached his skin, leaving 3 inches badly trimmed. They cut off his mustaches, that night he was tripping over the sliding door and kitchen cabinet. To my knowledge the whiskers of animals should not be cut as they are part of their senses. I am totally disillusioned with the service with Petsmart Grooming, Gurnee.
    3 people found this review helpful 👍

  • 5/5 Amanda G. 1 year ago on Google
    Grooming services have improved. Seanna handled my "junkyard" dog well. This time, I opted for the fur-minator but I can't tell that much of a difference from regular brushing. The nail grind is a must and well worth the extra fee.
    1 person found this review helpful 👍

  • 5/5 Josh M. 10 months ago on Google
    THE REVIEW BY JESSICA LAVALLEY IS FAKE. I have never written a review before, I was so pleased with the girls at this grooming salon that I came to say something about it when I saw something that I witnessed happen in store. I was getting checked in when a lady came in claiming to have a free nail trim. The girls at the desk had no record of it, they went back and forth then went onward with checking the dog in. When the groomer went to check the dog in the lady asked her if she would abuse her dog. I physically burst out laughing. Seriously over a $15 nail trim?! The groomer handled the accusation very well and told her that if she thought she would ever hurt her dog then maybe this wasn’t the right place for her. Got the store manager and refused to do the service because she was not comfortable with the accusations made. The lady ended up leaving in a huff and that was it. The groomers never did anything to her dogs. All they did was inform her they didn’t have record of a free service. These girls have it tough having to deal with disgusting people like this lady who felt the need to lie on a public platform. My schnauzer was taken care of and pampered by all of the girls, I was given a crash course on how to take care of his coat better to keep him in the best shape. And May I add did a PHENOMENAL HAIRCUT. You walk in there and the ambiance is amazing all the girls are laughing and look like they love their job. The Manager of the Salon Tabitha does a great job at making sure every dog walks out in tip top shape and always has great advice keeping the dogs well being a priority. These girls are rocking it! So much better than last management!
    1 person found this review helpful 👍

  • 5/5 Johnny “El Dreddog” G. 1 year ago on Google
    Well stocked, helpful staff, they have training programs for the dogs and professional groomers to get your stinky dog and cat kids washed and groomed. No problems or issues, located in a busy area amongst other shops and stores. It's convenient.
    1 person found this review helpful 👍

  • 1/5 Yendira M. 1 year ago on Google
    The costumer service from the employees was very standoffish and rude. Made the whole exchange miserable and refused to help me out with my return saying it was “store policy” to return the item even though it charged me to my card . They only offered store credit which was not an option for me and refused to give me at least cash. So I called another pet smart that said the return should be no issue at all even if the card on the receipt didn’t match the card I payed for. They gave my money back in a matter of minutes.

  • 5/5 Breezy B. 3 months ago on Google New
    Nice and friendly employees and it was quick and easy to get in and get my order

  • 5/5 Angela R. 5 months ago on Google
    T.J. was extremely helpful and very friendly! He answered all of my questions and went above and beyond to make sure I was taken care of. I highly recommend this location!

  • 5/5 Dawn K. 7 months ago on Google
    I go here a lot because I'm a delivery driver with doordash and the employees are very helpful. I had a couple questions because I'm not familiar with the store and how the process works and just the whole team was great the people helping me the cashier. They were all great. I don't own a pet at the moment so I never knew how much dog and cat food was sold and the store was labeled by each company when it came to food and that was very helpful. When I get doordash order sometimes they are just pick up and go and the orders are already packed for online order and sometimes you have to shop for them and everybody there is very helpful and kind.

  • 5/5 Mariah V. 5 months ago on Google
    My dog is very nervous and scared around new people, because he is a large puppy it can put a lot of people off. After taking him to another place where they had no patience and just wanted to hurry up and get him in and out he had such a bad experience. I took him here to get groomed and the ladies there were absolutely wonderful they were patient and gave him time to relax and warm up. He was as happy as could be when I went to get him. I cannot thank these ladies enough!

  • 2/5 Yvonne L. 11 months ago on Google
    This business is good. It I use Banfield inside of petsmart.. they have the food our puppies enjoy. They have an abundance of toys, shampoos conditioners. Many different items a pet parent would need. Very helpful..

  • 5/5 Rhonda R. 1 year ago on Google
    The staff truly were very kind and understanding when helping me pick out prescribed food to help my 14 year old dog that was newly diagnosed with stage 3 kidney failure. I will forever appreciate their support and kindness in a rough and confusing time. Everywhere I looked cutlstomers and staff were being so joyful and kind to every creature and each other, and that truly lifted my spirits today!!🙏🏼💚🤓

  • 4/5 AG L. 10 months ago on Google
    This is not my local/neighborhood PetSmart. This facility is attached to our veterinarian, and it offers great & better service and prices than our neighborhood one. Yes, we do the hour drive from Racine, but today's visit was a gut punch. You can't escape the inevitable. Ziek is over 13 years of age.

  • 1/5 Shannon P. 1 year ago on Google
    Avoid the Gurnee Petsmart Grooming unless you want your dogs nails to be cut too short, bleed and your dog traumatized. This was the 2nd time it's happened. I wanted stay in the area due to it happening before and my dog gets anxiety. Anytime I've stayed, he's been fine in which I told the girl prior to attempting to cut his nails. I was told to leave the area by what I assume the senior groomer because the one doing my dogs nails was nervous. As I waited my dog had his nervous bark so I go back in and what do ya know, he was bleeding all over the table. The "senior" groomer had balls to say that in school they teach you to cut dogs nails until they bleed so they don't keep growing even though it's cruel.. Said to even look it up online?!?!? I did cause I was skeptical and NOT ONE advises that. "Groomers" here are a joke. I'd stay far away if you care about the well-being of your pup.

  • 2/5 Curt P. 1 year ago on Google
    Online to store inventory numbers are off. We've gone in more than once now for products showing multiples "in-stock" only to find that they were out of it. Online competition can have my $ if this location won't get it right.

  • 5/5 Linda L. 1 year ago on Google
    Store is organized and clean. Signing up for dog training classes was easy and informative. Looking forward to a better behaved 1 year old pup.

  • 2/5 Bree H. 1 year ago on Google
    I do not like the pet treat rewards thing they now have. There is a purchase price for let's say a dog bed, and the return price is minus the treats rewards. Idnw the treat rewards. Their lines at the store r at least 4 pple long.

  • 5/5 CC C. 1 year ago on Google
    Tabitha in Grooming is THE BEST!!! She knows my Lil Shawty like the back of her hand and every cut is perfection. Store is clean and the staff is always willing to help me find the things I need. Ample parking.

  • 4/5 Hum 1 year ago on Google
    Good place for pet supplies. Nice place to find basic pets, like birds, hamsters, fish, etc. They do have a bathroom in store for customers so there's that if you need it. They have a green cheek, some finches and budgies, canary and that's about it for birds. The prices are fine for the pet supplies. I compared some items with Amazon and found that they have better deals so keep that in mind if you are close by. For fish, they only have freshwater fish. Many angelfish and other smaller varieties. Many freshwater plants in tubes for sale. Decent amount of tanks and tank decors for sale. They also have some other pets like lizards, chinchilla, hamsters, etc. Not large amount of them though. You need to go to those specialty pet stores for those type of pets. They might have snakes but I probably missed it. Overall, definitely worth checking out if you need basic pet supplies.

  • 1/5 Lazaro S. 1 year ago on Google
    If only I had an option to select 0 stars I would. Customer service is horrible, if you need to return an item you will not be considered a paying customer. They will assist people that will purchase 1st before dealing with a customer that needs to return. Because your “Not a paying customer.”

  • 5/5 Gurney H. 1 year ago on Google
    Great service from associate. Prompt, polite, professional. Clean fish tanks and nicely displayed.

  • 1/5 Emily C. 1 year ago on Google
    I went in to buy fish as I saw some that caught my attention. We asked for the fishes we wanted and the sales clerk was rude, assumed we were dumb about fish not realizing we have been taking care of fishes for many years have had multiple tanks and raised them good. The fact that not only did she refuse to sell us a fish she question everything as if she knew how to control a fish. We told we insist to get fish but clearly did not want to sell fish. Now as a big company as Petsmart you would think they would invest ppl to buy their products but from my experience at this store the company has disappointed my visit. Me and my husband stormed out as we dont like to be think we dont know what we are doing, and clearly this lady must own this store to decide who can or cannot buy the products they sell. If you wanted to be judged or assumed u dont know anything this is the place for you. I hope no other customer has to feel the way we felt walking into this Petsmart. Instead of enjoying your experience she had control of the store she clearly doesnt own. Pls rethink before walking into this store. They have alot stores pls choose one but this one.

  • 5/5 Chrissy S. 1 year ago on Google
    Love Pet Smarts sales and Banfield attached to it. Our big guys loves it there everyone is always so kind and helpful.

  • 5/5 PEKubiak 1 year ago on Google
    My favorite Petsmart!! Always clean and always helpful! The manager must never sleep, lol, he always appears to be present.


Call +1 847-855-7811 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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