I've never met a "friendly hardware man" in this store. I've key copies pitched AT me from your key guys. I was looking for 2 tiny decorative rivets that fit into a Schlage deadbolt, was told right off the clerk doubted they were available. I called Schlage, took me 5 minutes on the phone with them and I had 6 in the mail to me, no charge. Not too long ago I bought a brass kickplates for my front door, the hardware was missing. There have been other experiences I don't remember. I took a chance on this Ortho Bugclear. You had it and the price was the same as Menards. Score one for Ace Gurnee. I won't waste my time coming to your store

Customer service was very good they helped me find what I needed, I was in and out in no time. Thank you so much keep up the good work.

Pricey for much of the same found at Menards and Home Depot at a cheaper price. Staff complacent

Bought a B&D 20v 3/8" Cordless Driver/Drill Online yesterday, and brought MY current B&D 20v Cordless Drill in for comparison, the knowledgeable young man at the Front Register answered my questions effectively, thus I was "attempting" to buy a New Tool that was essentially the Same so I cancelled this purchase and was Refunded my Charges... GREAT Customer Satisfaction demonstrated by This Store!!! 😄😀💯✔️😷

I like going to ACE over a big box home improvement store. They do NOT, however, open when its posted that they do, which is confusing. Why post hours on the doors and then not be open within those hours?

The best! Ace always had exactly what I'm looking for!

Great store for hard to find, specialty hardware.

Truly lazy people work here many miss marked prices manager states its not his fault

They always have exactly what we need. They did a great job replacing our screens.

Service is always spot on, and their employees are well knowledgeable on any DIY projects you have

The cashier "Connie" was very friendly and went out of her way to make sure I knew what was on sale so that I could save more money. I will definitely go back.

The store is clean, organized, and very easy to walk in. Nevertheless, some of the cashiers (males) should learn to greet and thank customers. Most of these younger kids have little to no customer service skills.

Great customer service. They either have what I need or can quickly find and get it for me. Very satisfied with the overall experience.

Nice store, the supervisor was really friendly and very knowledgeable not like in the other big stores that no one knows anything.

Great prices..staff super 👌 friendly..I always like my shopping experience here

They are helpful and friendly. Always someone there to assist you if you aren't quite sure about what you will need to complete a project.

After having bought too many things for a project, I returned one of them. It was received, processed and refunded in full, in very good order. When I purchased the parts the day before, I was given excellent service. Thank you ACE for that. During the return process I was offered a "free" small United States flag. It had an ACE hardware advertisement attached. Hey ACE, that's the flag of your country, not some cheap advertising gag. I'm sure the veterans who gave all would be happy to have the banner they died for on their grave, but neither they nor their survivors are interested in ACE's cheap ad.

The gurnee ace a great location that I’ve been to for many years as it’s the closet one to me. Me and my father have been able to find just about anything we need for any project! Also even a great selection of gardening items that aided me and my mother in our gardening adventures. Always the staff has been wonderful to us in helping out whenever we’ve had any troubles. Recently my mother was telling me about her last trip to ace where Daniel greeted her and politely and assisted her in the gardening section. Another employee by the name of Rose helped direct here to tool equipment that my father needed and had a nice positive attitude while doing so. These employees gave such great help to her the whole way through that she told me to write up a review! Though we don’t write reviews often my mother told me to do this since it felt right after being treated kindly every trip we’ve taken a trip here.

An employee saw I was clearly lost and was quick to help out. Great customer service.

Overall, not a friendly place. "Top Tier"? Puleeeeez, I've had finished keys tossed to me across the counter, a Canadian nickel I inadvertently used to pay for something ("we can't use this here" I was told as if I was trying to slide something past the cashier as she tossed it across the checkout counter), told Ace couldn't help get some decorative rivets for a dead bolt from Schlage so I called Schlage and 6 of the rivets in a week n/c. Missing screws in a kickplates package. don't remember any dates or names. I didn't notice or remember. There have been other instances I won't waste further time recalling. Might use Ace for loose fasteners