Burger King image

Burger King

Restaurant Fast food restaurant Breakfast restaurant

Well-known fast-food chain serving grilled burgers, fries & shakes. People often mention order, service, good, Burger, King, drive, location, clean,


Address

5300 Grand Ave, Gurnee, IL 60031, United States

Website

www.bk.com

Contact

+1 847-336-3427

Price rating

$ $$$

Rating on Google Maps

3.70 (565 reviews)

Open on Google Maps

Working Hours

  • Sunday: 6 am to 10 pm
  • Monday: 6 am to 10 pm
  • Tuesday: 6 am to 10 pm
  • Wednesday: 6 am to 10 pm
  • Thursday: 6 am to 10 pm
  • Friday: 6 am to 10 pm
  • Saturday: 6 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: order (11) service (9) good (8) Burger (8) King (7) drive (7) location (6) clean (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Mel G. 2 years ago on Google
    Employees are rude . Don't answer the phones . Then disconnect the lines when they know they messed up big orders. Food wasn't cooked fully . Rude service. Both managers are rude . Took my recipe and refused My money back since I work with the bar association. Never go to this place .. Poorly owned and managed by ghetto people
    4 people found this review helpful 👍

  • 1/5 Xiomara A. 11 months ago on Google
    This location deserves no star, rude employees, messed up my order and got mad and sarcastic everytime I went up there to tell them what was wrong with my order, the play area wasn’t cleaned and May not have been cleaned in years. While being up at the counter letting them know how they messed up my order, again, another customer went up to point out how they messed his order too. This location was frankly, just a dirty mess. Not sanitary. It’s ridiculous on how dirty it was.
    3 people found this review helpful 👍

  • 5/5 Johnny “El Dreddog” G. 5 months ago on Google
    5+5+5🌟 Very good location. As of this month August 2023, It seems it's under new management and ownership. Light years different from the way it was. The food actually looks like it does on the menu, lol! 🍔👌The burgers are not overdone, the chicken sandwich is not dry, you can refill your own drinks, the bathrooms are clean, the ceiling tiles don't look like the roof caved in, the floors were clean, the windows were clean, and the tables were clean! I have to give this location a huge thumbs up.👍
    1 person found this review helpful 👍

  • 1/5 Meghan C. 9 months ago on Google
    The worst customer service. They are rude AF told people they wouldn’t remake there food if they didn’t come get it. I asked what’s on my burger and she said “I don’t know “. Worst place ever if u want nasty food
    1 person found this review helpful 👍

  • 3/5 The P. 11 months ago on Google
    When you have been to one Burger King, you have been to them all. The only thing different is they have a jungle Gym. It's right across from Six Flags Great America, Don't try to be sneaky and park there to save yourself the parking fee at the park, Burger King will have your vehicle towed. Signs posted everywhere.
    1 person found this review helpful 👍

  • 1/5 Medalith S. 10 months ago on Google
    The place is clean and on a great location (near Six Flags) but the service was horrible! The cashier took forever to get our order and was in a terrible mood. They need to improve customer service
    1 person found this review helpful 👍

  • 2/5 Sebastian G. 10 months ago on Google
    We ordered the Spider-Man promo but they didn’t give us what came with the promo and my kids tried to play in the play area and the manager had the audacity to walk past me and talk directly to them to leave the kids area, even though they are kids themselves. The fries were bland, not good

  • 2/5 Katie P. 5 months ago on Google
    You would think with them not taking your order and you having to put it on a machine yourself they would have more time to keep the place clean. Floor filthy, table filthy, literally shoes sticking to floor.

  • 4/5 elcascas 5 months ago on Google
    I order in the drive thru, to order was easy, the employees was ok and the food was hot overall was good, I will be back.

  • 5/5 Rebecca S. 5 months ago on Google
    I just had an awesome experience in the drive thru, I got asked if I wanted ketchup for my fries, and then if I wanted a crown for my day, and it was exactly the humor I needed, it was so fast I didn't catch his name, but looking forward to seeing him again, driving past this burger king is going to make me smile for a while

  • 4/5 Joseph S. 5 months ago on Google
    This is the burger King outside 6 flags. There's never any wait. The food is always reasonably priced. The service is good the staff is very friendly.

  • 5/5 Joel S. 5 months ago on Google
    Jonathan at Burger King is a true superstar! Despite facing rude customers, he remained incredibly kind and provided excellent service. Highly recommend! As a matter of fact , on October 1st 2023 I was enjoying a delicious meal at Burger King when suddenly, I started choking on a piece of food. I was in a panic and couldn't breathe. But just in the nick of time, Jonathan, who had been keeping an eye on the dining area, rushed over to help. With quick thinking and expert training, he performed the Heimlich maneuver and dislodged the food from my throat, saving my life! I am incredibly grateful for his heroic actions and will always remember Jonathan as your personal burger-superhero! 🍔🦸‍♂️

  • 3/5 Megan 11 months ago on Google
    Ordered a Whopper and got what I can only describe as bread with sauce and a hint of a burger patty. It was not appetizing. But it was wrapped nicely. Also ordered fries and they were stale.

  • 1/5 Gehrig L. 10 months ago on Google
    Food was $32, awful food, service is horrible screwed my order 3 times when I came before. 2nd time today has been even worse. Don’t go to Namz she is horrible I was standing in line to get barbecue for 10 minutes before someone even talked to me helped other guests but not me.

  • 1/5 Peter B. 1 year ago on Google
    Worst burger king location I’ve came across. Three times I have ordered from here, three times that they have not put my order correctly. It’s always something. One time, incorrect drink and two times ordered large fries and they put me small fries. My fault also for not checking and trying to trust that they are doing things correctly but these people seriously cannot put 2+2 together.

  • 3/5 Thomas A. 9 months ago on Google
    Eating at this Burger King was a mixed experience. The food quality was hit or miss, with some items tasting decent while others were underwhelming. The service was average, neither particularly friendly nor efficient. The atmosphere lacked cleanliness and felt somewhat dull. It's an option for a quick and affordable meal, but don't expect anything extraordinary.

  • 5/5 cleangene17 1 year ago on Google
    I really like their impossiburger. The taste is very good. Their burgers haven't shrunk like McDonald's have. And they offer onion rings. Their app sucks. They don't have a huge number of choices, but what Burger joint does?

  • 1/5 paulino a. 1 year ago on Google
    This store never has anyone staffed but the one young girl. She's always alone but so sweet and working hard. They almost always have to close the drive thru. Customers have to walk in and food takes 30-40 minutes. A bit ridiculous. The only positive is the young lady does try her best. I feel sorry for her.

  • 5/5 Larry J. 1 year ago on Google
    Fish sandwich with with jalapeno cheese poppers. Also an impossible Burger and it tastes very good.

  • 3/5 Van M. 1 year ago on Google
    Food is good, no shakes it's been like this for a long time..why?

  • 4/5 Alexander B. 1 year ago on Google
    Pretty good drive thru service but a long line inside

  • 5/5 Rafael O. 1 year ago on Google
    Great place..friendly staff

  • 1/5 Wanda C. 1 year ago on Google
    Me and my daughter go through the drive-thru we ordered chicken nuggets they should have been eight we get 7 each and on top of that there was no barbecue sauce so we asked for different kind of sauce and we did not get what we asked for the nuggets were cold and old then they try to charge me for extra sauce

  • 1/5 Anthony R. 1 year ago on Google
    Good to see that this Burger King in Gurnee is doing so well in today's economy that they can close up 10 minutes early. Got there at 9:45pm and the sign on the door says lobby hours are until 10pm but the doors were locked. The cashier looked right at me and just stared. No gestures or motions. Just stared like a deer in headlights as if I actually had the audacity to expect them to be open for business during their posted business hours. And I know they weren't closed because of an emergency or disaster because the drive thru was still open. I hate using drive thrus! I prefer human contact. Not too mention that no one EVER gets a drive thru order correct! Nice move BK for locking those doors early! But don't worry, there are a ton of options in the immediate area for me to find a quick meal after a long day. I found a place that was more acceptive of my business! But you're apparently doing well enough to close early so I'm sure you won't miss my business.


Call +1 847-336-3427 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through

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