1/5 Shovanjit G. 6 months ago on Google
Horrible
experience
in
Oct’2023
with
their
Service,
I
was
with
my
family
and
a
Shih-tzu
(16
months)
for
2
days
visit.
I
booked
their
service
for
2
days
(10
hours,
100
KM
each
day).
They
initially
charged
advanced
amount
which
I
paid
day
before.
Here
is
what
my
experience:
1)
Our
Temple
visit
was
planned
by
7:30
am
IST
to
avoid
rush,
asked
Agent
and
Cab
Driver
to
reach
before
7:00am
IST
for
pick-up.
Driver
reached
at
7:30
am
IST
after
me
following
up.
We
got
late
even
before
the
trip
was
planned
to
start.
2)
The
entire
Trip
-
Driver
(Thakuriya)
didn’t
suggest
a
single
thing
to
look
around/tourist
spot
when
we
asked
for
suggestions
multiple
times
for
local
attractions.
Me
and
my
wife
was
googling
and
finding
directions.
3)
The
driver
was
always
concerned
about
my
Shih-tzu,
who
I
carried
most
of
the
time
in
my
lap
inside
the
car.
I
informed
Agent
well
in-advance
that
I
will
carry
my
pet.
He
was
repeatedly
staring
with
anger
to
our
dog
&
asking
bogus
questions
which
made
us
uncomfortable
in
the
trip.
4)
The
car
was
with
such
bad
condition,
No
A/C
until
the
last
20
mins,
smelly
and
not
a
decent
one.
5)
We
initial
plan
was
to
cover
just
Kamakhya
temple
and
some
basic
street
side
shopping
(less
than
50
km
im
total)
in
Guwahati
City,
but
even
then
he
made
us
walk
4-5
kms
in
each
and
every
place
citing
bogus
reasons.
6)
Since
my
family
was
uncomfortable
with
this
entire
situation
-
I
asked
him
to
drop
us
to
the
hotel
by
2:00
pm
(6.5
hours).
7)
I
intentionally
asked
Cab
Driver
to
stay
back
till
5:30
since
it
was
a
10
hours/2500
INR
ride,
in-which
he
said
he
is
not
supposed
to
as
per
Agent
(Gopal)
and
started
asking
Full
money.
8)
Calling
the
Agent
(Gopal)
resulted
into
unnecessary
confrontation,
lies
and
non-cooperation.
The
Agent
didn’t
listen
or
even
tried
resolving
any
of
our
complaints
and
instead
asked
me
to
Pay
the
full
amount,
even
though
the
trip
didn’t
end.
He
didn’t
even
offer
an
alternative
cab
which
is
a
very
common
resolution
in
such
cases.
9)
I
paid
full
amount
plus
booked
an
Uber
Rental
to
complete
remaining
of
my
work/plan
for
the
day.
Moral
of
the
story:
Trip
ruined,
Money
wasted,
had
to
book
another
cab
from
a
different
cab
service
provider.
Suggestion:
AVOID
THIS
CAB
SERVICE
AT
ALL
COST.
——
The
response
from
the
Manager
strengthened
my
review
&
shows
that
they
will
not
be
hesitant
calling
you
Gunda/Bad
mindset
when
you
question
their
professionalism
and
you
would
be
forced
to
pay
the
full
amount
and
come
out
of
your
mistake
choosing
such
fraudulent
service
providers
when
travelling
with
your
loved
ones.
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