My recent stay at the Courtyard by Marriott Atlanta Suwanee was a complete disaster from start to finish. I wish I could give negative score here. I cannot express enough how disappointed I am with the overall experience and the lack of professionalism displayed by the front desk personnel. First and foremost, the front desk personnel were not only unprofessional but also downright rude. They seemed to rule the place with poker faces, showing no willingness to assist or accommodate guests. Their lack of basic courtesy and customer service skills was appalling, leaving a lasting negative impression on my stay. To make matters worse, the room I was assigned was nothing short of a nightmare. The mattress was visibly dirty and had a repulsive smell. It was evident that proper cleanliness and hygiene standards were not upheld. Despite notifying the front desk about the issue, they showed no interest in resolving the matter or even considering a room change. The fact that they did not offer to change our room, even after witnessing the unhygienic condition, was absolutely unacceptable. It is baffling to think that a reputed hotel chain like Marriott would allow such negligence and disregard for their guests' comfort and well-being. Realizing that continuing my stay at this subpar establishment was out of the question, we decided to book another hotel. We were fortunate enough to find an alternative accommodation nearby, which exceeded our expectations in terms of service and cleanliness. It was only after securing a booking at another hotel that we were able to negotiate a refund with Courtyard by Marriott Atlanta Suwanee. The fact that we had to go through the inconvenience of finding another place to stay and dealing with the hassle of obtaining a refund further added to our frustration. In conclusion, my experience at Courtyard by Marriott Atlanta Suwanee was nothing short of a nightmare. The unprofessionalism displayed by the front desk personnel, coupled with the dirty and unpleasant room conditions, made for an extremely disappointing stay. I strongly advise anyone considering this hotel to look elsewhere for accommodations. The level of service and quality provided by this establishment falls well below the standard expected from a Marriott-branded property.

This Courtyard was clean and inviting. The staff at the desk when we checked in seemed less than enthusiastic that they were at work. She did not smile at all. She was on her cell phone when I walked in. I heard her say, I need to go it's another check in. Seemed like she was annoyed that another customer walked in. Just checked us in without any smiles or hellos. The rest of the staff was very nice. The Bistro staff was great. The tall African American man(he didn't have a name tag on) at the Bistro on Sunday morning was very friendly and welcoming. He made my Starbucks coffee perfectly. I thanked him and he was happy that I was pleased with it. Housekeeping was very friendly and provided us with extra towels with no hassle at all. We will stay here again in the future.

Took my son for an overnight stay for his birthday. They have an indoor pool located nicely in an upscale area. Extremely quiet. Nice Bistro. Walking distance from Outback Steakhouse perfect Staycation minutes from my home.

Came in and received great service from Preston that young man was pleasant. Room was clean and bathroom was well put together. It has a bar lounge that was neat expect there was no one there to attend to it on a Friday night Starbucks inside and limited to items But a quick cup of joe is there if needed but they open at 630 on the dot so if you are in a hurry then that’s that Only down fall no breakfast Pool was ice cold and that was not good as this is an indoor pool Other then that great place Will return would recommend

Great location just off interstate 85! There is ample parking, very little traffic noise, but you can hear your neighbors in the next room if they get above-normal talking level! Nice and friendly staff checking in and out! I have a single king size bed in my room. It has a nice seating area and a very nice desk for someone that may need to do some work, a mini fridge and a microwave. The bathroom is very spacious with a large closet! It also has a balcony with a couple of chairs that you can sit in and enjoy some fresh air!

Lovely place to stay, especially for a business trip. Hotel rooms are nice and kept clean. Staff is friendly and will provide a lovely stay.

The location was convenient to restaurants. The room was nice and the bed was very comfortable. The staff was friendly. It was a good stay and we'll definitely stay here again the next time we are in the area.

Avoid this hotel at all cost. It is run down and lack proper maintenance. I've stayed in this hotel multiple times this year, and for the past month or so the air conditioning in the bar area is down, making it unbearable to sit there and have dinner or a drink. The water cooler in the gym and the ice machine in the third floor are broken for the same time. Every time you ask them about it they say nobody from maintenance is available to resolve it. Unfortunately for me, this is the preferred hotel for my company and I have no choice, otherwise I would stay at the Hampton Inn nearby.

Hotel was decent. Has a restaurant/bar and sells beers at the front desk which was nice. No “free” breakfast here expect to pay. Room was a little run down with stains on the bedding. TV would not work. Close to restaurants.

This hotel exceeded our expectations, from the beginning. Sherry checked us in and she was fantastic! Very knowledgeable and professional, she answered all our questions and was so nice! The room is larger than I thought it would be, which was a pleasant surprise. The room is clean and cheerful, I don't have any issues with it. Appears clean and tidy. Beds are comfortable and pillows are as well. The staff is friendly and overall, I recommend this hotel for a stay.

Preston at the front desk check me in with a lot of energy and professionalism. I had a slight issue with my room that was assigned to me. Preston came up and corrected the issue very quickly and got me into another room. The location was perfect for my business trip. My room was very spacious. Hotel overall was clean and safe.

While the front desk was friendly, the bartender is lazy and rude and the room was not as advertised. When I told the front desk she did nothing but smile and say, “I don’t know”. We got the one with a separate bedroom and sofa sleeper. Rooms says it sleeps 4, but the “sofa sleeper” is a chair that folds out to a cot. The description of room looks like a bed, a sofa, and a chair. There’s not even a table to eat at in all that wide open space! The 4 of us used a stool as our table to eat. There were only 3 pillows! My daughter and I sat in a chair sharing one pillow all night. So the bartender… I ask to have a Tito’s up with olive juice. She says she’s new. I say I’m a bartender and can help her. It’s just vodka shaken with some ice strained to a glass. I offered this with a friendly smile because I’m on vacation and happy at this point. She said, no cause it’s 9:30 and everythings clean. She doesn’t want to make a mess. It’s vodka and ice! Don’t stay here! Marriott should be ashamed of this place. I wish I could have our money back.

If they quote you a price they will change it out of no where acting like its your fault. Even if you have the quote in plan site in your email. They dont honor there word at yall. Dont stay or use there conference room!!!!

I’ve never been treated so rudely in my life at this hotel on more than one occasion by I believe her name is Francine. She is supposedly the “manager”. This has been my go to hotel over the past 10 years for many reasons: cleanliness, kindness, fantastic service, extremely comfy beds. Everyone else that works there is so so kind so helpful, always had a huge smile on their face, were quick to jump and help me with anything it was, a new room key, house keeping, happy greeting etc. they all went out of their way to always give excellent service not just to me but to everyone I observe them communicating with. They even did things above and beyond I would’ve never expected, just to ensure me and other guests felt at home. I had a death in my family almost just lost my life and lost my home and everything I owned all at one time. I am not a bum off the streets, I’m a hard working woman that got knocked down in life. I had booked several days in a row intermittently over the last 2 weeks. Im not sure why Francine has had an issue with me sense’ the first encounter she had with me but for whatever reason was always boldly rude. There was another woman that checked me in both times. She was so so sweet full of life, she lit up the whole room. I even remembered thinking wow I wonder if this company realizes what an assist this woman is to this hotel. I listened to how she treated a group of guests checking in and out. Everyone was so happy, laughing, enjoying her hospitality. She had amazing interpersonal skills. Both times I stayed within a 2 week period. Again i don’t know what Francine had against me. But 2 separate stays when I came to the desk to ask to extend my room another night, She’d slowly take her time to acknowledge me, as she was both times deeply engrossed in her iPhone, no smile, but instead a blank annoyed stare accompanied with an Immediate attitude. She’s never even met me before. Had the WORST attitude both times. The stay before the last I was there, she told me I shouldn’t have a discount (which was literally a few dollars off). Was incredibly rude to which I stopped the conversation asked the checkout time and walked away to spend my money at another hotel. The last stay, when I left yesterday, again horrific attitude and she boldly tells me I didn’t deserve the bereavement discount I was given, she knew knowing NOTHING of my circumstances. Then to add insult to injury when I came to ask to extend she told me she fired the girl that gave me the bereavement discount (which both times that girl had gone to the back for permission to permit that for me). This specific hotel has been my go to place any time my power at my house went out, or for whatever reason I needed a place over the years. 10 years ago before I even moved to the area this was the hotel I found out I was pregnant with my son. This place had such special memories for me over the years. And I’ve never been treated with such disrespect. Like I was total trash. Every person there always had a had a huge smile, been more than accommodating, the place is clean and well kept.. I cried both times I left the last 2 stays. I was already at my worst and it felt like a sucker punch both times. I pray someone fires her and rehires the woman who was the biggest asset to that hotel. The girl with the glasses and long brown hair. She was the kindest to me when I was at my lowest, she even said a few things to me that completely relieved me and lifted my day. When here I am a total stranger to her, she empathized and spoke kindness into my broken heart. Having a stranger speak into your life when you’ve lost it all and have no one meant the world to me. Francine kicked me when I was down. She doesn’t deserve a job there. It takes one person to ruin a beautiful experience for everyone else. And worst of all If she really is the manager, I feel horrible for the staff that has to deal with her. This place deserves 5/5 stars but not with Francine there. Sorry for everyone else who had to take the hit for a bad review but that’s how much it hurt.

This place was disgusting. One of the pillow cases was stained. The walls were so thin we could hear the guest beside us talking. We could hear everything they said.

No where near golf course and have no control of their guests. Was the loudest hotel I have ever stayed. Will not ever be back.

Booked online but still made me show my card. The room was paid for, the hotel already got their money so why do I need to show my card?

Marriott chain, locating suburb area of Atlanta. 5 mins a way, you have a small Korean town. The room is a bit outdated, but still clean and tidy. The staff is friendly and attentive. You have a small gym and small pool. The outside is pretty quiet.

I like this facility because it is hidden away but close to everything. The rooms are clean. Nice bar and bistro with good food. Staff is friendly and courteous. Very nice and clean landscaping.

This Courtyard Marriott only had three floors which was great. It was an older Courtyard but nice and clean as usual. I was able to get comfy in the bed without thinking twice. The staff was friendly and they had free freshly baked cookies and fresh coffee😁

TV didn't work when I arrived, called service desk and they fixes it. Around midnight I wanted to turn it off and control didn't work again...I manually remove the power cable. Smelly room in first floor. You have to pay for your food.

it was ok, it shows signs of aging... I thought there was free breakfast and free internet, but I was wrong... no big deal. I had full bars with my phone and brought my work phone with me for just in case, so i just tethered. Would I come back again? perhaps...

The only problem with the hotel is the girl at the restaurant at night, rude and aggressive with the guests. Other than that the hotel is great! Reception staff is very friendly and helpful.

Clean and well maintained rooms and the staff was friendly. Thank you for making my stay comfortable. The parking pass thing is a bit of a pain. Why do you have to fill that out??

I stayed at this hotel in September and it was not in as good shape. Also the heater for the indoor pool was broken and when I tried to talk to the front desk they told me it had never been heated. Then I told them it was when I was here in September and they still tried to tell me I was mistaken. When I spoke the manager the next morning she confirmed the heater for the pool was broken. She did give me 5000 points toward my Marriott rewards but I doubt I will ever get any use out of those. The pictures below are of the 1-3 ft high weeds growing in a landscape area.

The staff at front desk was very nice and informative when we checked in. Very welcoming and attentive. Great stay with the exception of the Bistro restaurant in the hotel.