1/5 Tionna F. 1 year ago on Google
Sent
this
complaint
about
3
weeks
ago
and
still
no
response.
Sent
to
corporate
and
contacted
the
owner
of
this
location.
Extremely
disappointed!
I
frequently
order
2–3
bowls
at
a
time
at
the
Cherry
Hill,
NJ
location.
I
spend
about
$30-60
with
each
purchase
that
I
make.
The
last
3
of
my
orders
have
been
incorrect.
Two
of
the
orders
were
made
via
Door
Dash
and
other
order
was
in
person.
The
first
order,
a
bowl
was
missing,
the
second
and
third
order
had
missing
ingredients.
The
order
I
picked
up
today,
I
mentioned
to
the
staff
that
my
orders
have
been
incorrect
and
about
4
staff
members
were
at
the
counter
and
ensured
me
that
the
order
was
correct.
However,
one
of
my
bowls
was
missing
blueberries
that
I
paid
extra
for.
When
I
called
the
store
and
spoke
to
Riley
she
said
that
there
was
a
lineand
questioned
if
I
saw
the
blueberries
in
the
bowl
during
pick
up.
I
told
her
that
I
mentioned
to
the
staff
that
my
orders
have
been
incorrect
lately
and
I
was
not
paying
attention
to
the
blueberries
in
the
bowl.
To
even
insinuate
that
it
was
my
fault
that
the
bowl
was
incorrect
was
offensive.
I
reiterated
to
her
that
as
a
customer,
I
order
and
pay
for
items;
however,
it
is
the
staff
members
responsibility
to
ensure
that
orders
are
correct.
It
took
a
back
and
forth
with
Riley
to
get
an
email
to
express
my
complaint.
Interactions
such
as
these
discourage
customers
from
coming
to
certain
stores.
Riley
mentioned
to
me
about
getting
10%
off
my
next
order.
That
was
extremely
offensive,
as
10%
does
not
express
to
me
as
a
loyal
customer
that
Playa
Bowls
apologize
for
the
multiple
errors
and
appreciate
me
as
a
loyal
customer.
I
do
understand
being
busy,
as
I
am
an
emergency
room
nurse.
I
also
understand
however,
that
being
busy
does
not
negate
our
responsibility
to
do
things
correctly.
I
am
disappointed
in
the
service
that
I
have
received
these
past
weeks
and
appreciate
a
swift
follow
up
regarding
my
concerns.
Additionally,
I
recommend
that
staff
members
are
reminded
on
the
importance
of
good
customer
service,
as
there
are
no
jobs
if
there
are
no
customers.
Thank
you
in
advance
for
your
attention
in
this
matter.