2/5 Noura 5 months ago on Google • 8 reviews
{"0":"I
was
looking
forward
to
our
4-night
stay
here,
but
now
I
am
certain
that
I
will
not
be
returning.
Despite
the
beautiful
nature
and
hotel
amenities,
the
spa
services,
particularly
the
\"Massage
and
Facials,\"
are
overpriced.
The
overall
customer
service
could
also
use
improvement.\nI
have
traveled
extensively,
but
I
have
never
encountered
such
rude
and
racist
staff
as
I
did
here.
It
is
clear
that
if
you
are
not
a
white
Christian,
you
will
face
discrimination
from
the
staff.
They
will
ignore
you,
even
if
you
ask
for
assistance
multiple
times,
you
may
get
a
respond
rudely
shouting
at
you
of
\u201cOKAAY\u201d.
Additionally,
they
seem
to
expect
a
tip
for
their
subpar
service.
The
food
is
both
overpriced
and
inedible,
but
we
had
no
choice
but
to
eat
it
due
to
our
hunger.
It
lacked
flavor
and
was
served
cold.
I
saw
the
food
sitting
in
the
kitchen
for
over
20
minutes
while
the
old
waitress
with
spiky
white
hair
disregarded
it.
When
food
served
the
french
fries
was
iced
cold
so
I
specifically
requested
for
the
fries
to
be
served
hot
and
taken
back
to
the
kitchen.
It
would
have
been
easy
for
them
to
just
reheat
it
in
the
microwave
and
return
it
to
me,
but
they
chose
not
to.
When
we
tried
to
get
the
attention
of
the
staff,
they
basically
ignored
us.
I
had
to
handle
the
issue
on
my
own
and
brought
my
bill
to
the
receptionist
for
resolution.
I
felt
it
wasn't
fair
to
pay
the
full
amount
for
the
poor
service
we
received,
so
we
only
paid
for
the
meal
but
not
for
the
fries.
It
was
more
of
a
situation
of
asserting
my
rights
and
not
allowing
myself
to
be
taken
advantage
of.
I
remained
assertive,
not
rude,
in
ensuring
I
was
treated
fairly.
The
waitress
even
tried
to
snatch
the
bill
from
me,
and
both
she
and
another
waiter
mocked
me
laughing
loudly
thinking
I
wouldn't
notice.\n\nI
gave
the
restaurant
another
chance
and
I\u2019m
glad
I
did,
food
served
hot,
tasty
and
on
time.
Omar
was
such
an
amazing
server!
Thankful
for
his
great
hospitality!\n\nRoom
service
also
is
not
that
good.
They
don\u2019t
provide
tissues
but
the
ones
in
the
bathroom.
Don\u2019t
provide
water
bottles
as
well.\n\nI
rate
my
experience
here
3\/10
just
for
the
nice
view.
Never
coming
back.","2":["0","234"]}
1 person found this review helpful 👍