Interior View of Hotel Monti

Hotel Monti

Hotel

😠 The waiters behaviour was the worst one that I saw in my life. Without any approach, pushing for coffee and tea, without proposing us the menu. Even when he brought the order, he just pushed it on one edge and said that he doesn't want to walk to each guest. He brought the sugar and tea and just thr... People often mention hotel, service, restaurant, staff, nice, clean, great, room, location, beautiful,


Address

Veliko polje bb, Sarajevo 71240, Bosnia & Herzegovina

Website

monti.ba

Contact

+387 33 744-700

Rating on Google Maps

4.40
(1961.4K reviews)

Visitor Reviews


Frequently mentioned in reviews: hotel (34) service (15) restaurant (15) staff (13) nice (10) clean (10) great (9) room (8) location (8) beautiful (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Abdulaziz A. 7 months ago on Google • 78 reviews
    They need to imrpvoe their customer service more and act to customer needs .. Also, housekeeping entered my room even though I had a don't disturb sign on my door.
    1 person found this review helpful 👍

  • 5/5 Hana V. 1 year ago on Google • 73 reviews
    The hotel is new; rooms are very nice a comfortable. Clean. Breakfast was great. Location is also excellent. To see around you need a car. Quit area for nice and long sleeping hours. I love that ski lift is available next to hotel; prefect for kids and family, you can drink coffee and see them in front .The hotel has a great park for kids. The only place to improve is food& beverage team who during breakfast was very loud,sharing experience from previous guest so loudly that everyone could hear.Coffee could be better as well. But hotel is great even with such comments.

  • 5/5 Enisa B. 1 year ago on Google
    Beautiful and clean rooms, staff is so kind, and food is delicious. The pool and sauna are pristine! The people in the room next to us were super loud all evening and morning, but everything else was so perfect, we didn't let the loudness ruin our stay ✨
    2 people found this review helpful 👍

  • 1/5 Rasim �. 1 year ago on Google
    Dirty rooms, used towels in the room, 1 bathrobe for 2 people (it was also dirty - what appeared to be someone's blood mark). Breakfast was almost non existent - we had to wait and repeatedly ask for something to be brought out. Constant lack of clean cutlery and glasses/cups. This hotel went so far downhill compared to 2 years ago when it was really amazing. Real shame
    2 people found this review helpful 👍

  • 3/5 Josef H. 1 year ago on Google • 47 reviews
    The rooms are generally very nice. Unfortunately, there was no electricity at the sockets by the bed. Massage was good. At breakfast, the slightly better snacks were quickly sold out, the juice machine only offered below-average quality, and at dinner three options were unfortunately sold out, even though there wasn't a big rush that evening. The hotel is actually wonderfully located on the former Olympic site, with a little effort the level could be raised. PS: the hotel seems to be popular with families with children due to the large playground

  • 5/5 Jasmin H. 1 year ago on Google • 15 reviews
    Monti Hotel uses high-quality materials and systems inside rooms and hotel at all. Rooms are very quiet, clean and comfortable. I tried body massage, and it was one of the best I had. Wellness was also very clean and there is a 25m long pool, 1.4m deep, enough for comfortable swimming. The hotel staff was very kind and helpful with whatever we asked of them. I gave a mark 4 for location, cause apart from clean air, walking/running or renting a bike, there is no other useful content near the hotel.
    1 person found this review helpful 👍

  • 3/5 Ema K. 4 months ago on Google • 40 reviews
    {"0":"The hotel is in a beautiful location and offers a spa, as for the sauna and swimming pool, I am very satisfied. I enjoyed every minute in wellness. I don't like the food in the restaurant, the pancakes with Nutella nothing special, the espresso coffee could be of better quality, the veal corba is ok, there is meat, but it is not tasty. The service is a disaster, the waiters and waitresses talk loudly so that if you sit at least 20 meters from the bar you can hear everything they are talking about.","2":["0","235"]}

  • 2/5 alen d. 1 year ago on Google • 9 reviews
    Hotel and service are great, but there is a lot of trash left by the locals and tourists left in the nature around it. That leaves a very bad impression. If the locals are not environmentally conscious, then the hotel should take initiative and clean that up as it's directly harming their business.
    1 person found this review helpful 👍

  • 2/5 Noura 5 months ago on Google • 8 reviews
    {"0":"I was looking forward to our 4-night stay here, but now I am certain that I will not be returning. Despite the beautiful nature and hotel amenities, the spa services, particularly the \"Massage and Facials,\" are overpriced. The overall customer service could also use improvement.\nI have traveled extensively, but I have never encountered such rude and racist staff as I did here. It is clear that if you are not a white Christian, you will face discrimination from the staff. They will ignore you, even if you ask for assistance multiple times, you may get a respond rudely shouting at you of \u201cOKAAY\u201d. Additionally, they seem to expect a tip for their subpar service. The food is both overpriced and inedible, but we had no choice but to eat it due to our hunger. It lacked flavor and was served cold. I saw the food sitting in the kitchen for over 20 minutes while the old waitress with spiky white hair disregarded it. When food served the french fries was iced cold so I specifically requested for the fries to be served hot and taken back to the kitchen. It would have been easy for them to just reheat it in the microwave and return it to me, but they chose not to. When we tried to get the attention of the staff, they basically ignored us. I had to handle the issue on my own and brought my bill to the receptionist for resolution. I felt it wasn't fair to pay the full amount for the poor service we received, so we only paid for the meal but not for the fries. It was more of a situation of asserting my rights and not allowing myself to be taken advantage of. I remained assertive, not rude, in ensuring I was treated fairly. The waitress even tried to snatch the bill from me, and both she and another waiter mocked me laughing loudly thinking I wouldn't notice.\n\nI gave the restaurant another chance and I\u2019m glad I did, food served hot, tasty and on time. Omar was such an amazing server! Thankful for his great hospitality!\n\nRoom service also is not that good. They don\u2019t provide tissues but the ones in the bathroom. Don\u2019t provide water bottles as well.\n\nI rate my experience here 3\/10 just for the nice view. Never coming back.","2":["0","234"]}
    1 person found this review helpful 👍

  • 3/5 Senka P. 1 year ago on Google
    The hotel is situated perfectly in nature surrounded by beautiful pine forest, on top of the mountain, and has breathtaking views! The girls in the reception are super friendly and professional. The portions are Huuuge when it comes to food! With that being said, they still have a lot to work on: -First and foremost: It is not pet friendly, which you would expect from the stars, location and type of hotel. -The restaurant and Café staff needs to change as the service is really bad. - The parking needs to be sorted out as people nowadays are parking anywhere and everywhere disturbing the peace. - Also it would be good if they covered some parts, that aesthetically do not match the surroundings, with some kind of wooden sheds or similar.
    1 person found this review helpful 👍

  • 4/5 Aldin A. 4 months ago on Google • 29 reviews
    {"0":"Amazing hotel and welness but welness should be limited for children at least during evening 20-22:00. Terrible noisy due to many small children at pool area but also at the saunas.","2":["0","181"]}

  • 4/5 محمد �. 6 months ago on Google • 17 reviews
    {"0":"I had an exceptional stay at this hotel. Everything was spotless, and the views were breathtaking. The location couldn\u2019t be better. I stayed in suite number 120, which has the most stunning view, just like the photo I took. Most of the staff were incredibly helpful, especially the Muslim staff member in the restaurant and another young man whose name I can\u2019t recall. The food was decent\u2014not extraordinary, but it really depends on personal taste. Overall, a wonderful experience!","2":["0","235"]}

  • 2/5 V 1 year ago on Google • 16 reviews
    This review is only related to the Monti's restaurant. The food is overpriced for its quality, and service is terrible slow. I assume they are understaffed, so maybe management may consider to work on this. The bill can be paid only to the staff who served you and I was waiting for 10min only to have a chance to give money, and waited over 5min to get the change. I do understand we all need to pay attention to energy efficiency, but it was really cold in the restaurant. Also, I can't understand why smoking is permitted in restaurant whee food is served. These sections should be separated. Regarding location, the hotel is located on perfect location on beautiful Olympic mountain Igman. Mountain definitely worth of visiting.

  • 1/5 Rafet 3 months ago on Google • 16 reviews New
    {"0":"Restaurant review. We ordered a House pizza which was one of the more expensive pizza. It was advertised with house smoked spicy sausage. It arrived with a hot dog cut up in little pieces. Ordered a rucola salad, was told that they don\u2019t have any, only for rucola to arrive on the pizza.\n\nDisabled bathroom is being used for cleaning supplies and a janitor closet.\n\nYou would be much better off going up the hill to Planiranski Dom at least the food is good and a quarter of the price.","2":["0","238"]}

  • 2/5 Mare M. 1 year ago on Google • 15 reviews
    This rating is regarded the restaurant-café only where we had a breakfast. A place doesn't have a separate smoking area in the restaurant, and an air ventilation should be better. You eat your meal while breading in the smoke of the cigarettes. Low food quality for the price. Scrambled eggs with cheese are basically too salty overdone eggs with scratted edamer cheese on top and with egg shell peaces in it. Prices of drinks are higher than in most more expensive European countries. The dining area should be a bit warmer in winter. Slow service.

  • 5/5 M A. 1 year ago on Google • 13 reviews
    {"0":"Lovely experience at this hotel! Elegant design, comfortable rooms, and friendly staff created a pleasant atmosphere. With excellent service and a great location, this hotel is the perfect destination for an unforgettable stay. I highly recommend it to anyone seeking a blend of comfort and luxury.","2":["0","298"]}

  • 5/5 Senad �. 7 months ago on Google • 11 reviews
    {"0":"We stayed at the Hotel and I must say it was a very pleasant stay, very clean and a lot of nature around. I would definitely mention the waiter Alis, who made our stay even better. Helped us with all the info we needed and had a professional approach.","2":["0","251"]}

  • 5/5 Yamamah E. 3 months ago on Google • 9 reviews New
    Lovely place for a calm vacation. Staff are professionals and nice people. Don't forget to take a morning walk around the hotel.

  • 2/5 A P. 1 year ago on Google • 8 reviews
    the stay at the hotel was extremely disappointing. the waiting staff is slow and unfazed to say the least. balcony and bathroom mirror was dirty, the beds facing the wall, not the tv?? the food was underwhelming and didn't match what was said on the menu (not even gonna talk about the ridiculous prices). asked for double beds, got a queen. the only compliment I can give is to the masseuse at the spa, extremely professional.

  • 3/5 Hare 5 months ago on Google • 4 reviews
    {"0":"Rooms are really nice and well equiped. Everything is clean and better quality than most other hotels I stayed in Bosnia and Herzegovina. Sevice is good, could be better. Location is great because it is surrounded by nature.\n\nThe main reason for 3\/5 stars instead of 4\/5 is because of the prices. Everything is overpriced. Rooms are great but price is higher than the value you get. Food is the worst. Food is of low quality and almost double more expensive than in the center of Sarajevo, and Sarajevo is the most expensive city in Bosnia. They will soon start to charge the air you breathe.\n\nAmazing playground for the kids next to the hotel was, of course, free because all the parents use the hotel facilities and it was a great business move, however until recently it is not free anymore. You visit mountain Igman and this beautiful hotel, order overpriced bad food, spend a small fortune on the bill and still have to pay for your child to play next to the restaurant. That is just wrong. Will avoid the restaurant and the hotel, because of this, in the future. I tolerated bad food and high prices because of the nature and fresh air, and my kid really enyojed playing here, but will not anymore.","2":["0","224"]}

  • 5/5 Almir M. 11 months ago on Google • 4 reviews
    A mountain ski resort that has an amazing and majestic Mountain View. Winter is unbelievable. Food, coffee and desert could not taste better! Get away with your loved ones to Monti hotel and spa. Staff are helpful and friendly and even guide you to the basement SPA and all activities. Clean and beautiful. Huge recommendation !

  • 5/5 Ibrahim P. 1 year ago on Google • 4 reviews
    Everything about the hotel was amazing. The rooms were top class and the service was perfect. Everyone was very kind and accommodating. The view was stunning from all angles. Very good temperature for those who come from the gulf region. Beautiful design and architecture. The restaurant had Michelin worthy food. The activities were also very lovely. All the staff are accommodating and will help you with any problem. Definitely recommend to everyone.

  • 5/5 Alma B. 1 year ago on Google
    Very nice place for rest. I was in the summer. It is surranded with forest so perfect to cool down. Rooms are very clean and spacious. There is open parking in front of the hotel. Lift is available. Staff was very nice. Spa is available, I wasn't usinig it.

  • 4/5 Asma Althani A. 1 year ago on Google
    Nice place for relaxing, I had a look at the gym and swimming pool which was so nice . I had a look at the suite Delox room for 2 adult , sofa bed for 2 kids and 1 extra bed . Clean and nice atmosphere. I tried the restaurant : veal steak 5/5. , roasted veal 4/5 bit salty . Pasta Alfredo 5/5 Capreze salad 4/5 , Bruskete 3/5 Outdoor playing area for kids with charge at the reception. 5 mark per kid

  • 1/5 Gordan M. 1 year ago on Google • 2 reviews
    The waiters behaviour was the worst one that I saw in my life. Without any approach, pushing for coffee and tea, without proposing us the menu. Even when he brought the order, he just pushed it on one edge and said that he doesn't want to walk to each guest. He brought the sugar and tea and just threw it on the table. When we wanted to order something more, they brought the wrong order without questioning. Please avoid the restaurant. The waiter is a disgrace to the profession, hope he tries his luck in another one.
    5 people found this review helpful 👍

  • 2/5 Tomáš H. 9 months ago on Google • 2 reviews
    Nice hotel but has a problem with the staff. The breakfast is absolutely not 4* and it was one of the worst breakfast in a long time. Terrible coffee, undrinkable juices, minimal selection. All you see are empty bowls. The service in the restaurant is slow and the food in the restaurant is very below average. We ate much cheaper and tastier in the city. But the worst was the noise. We came for 3 nights. The 1st night was ok, the 2nd night was a wedding, so the noise was until late night and the 3rd night ... it still blows my mind.. the hotel left the disco on the pistes until the morning. I asked for it to be turned off but the night receptionist didn't speak a word of English and was on the job for the first day and his colleague on the phone promised to do something about it and did nothing. After a weekend in nature, we leave devastated, sleepless and upset. It's a shame that such a beautiful hotel in such a beautiful place has such bad service.
    1 person found this review helpful 👍

  • 1/5 Ammar N. 8 months ago on Google • 2 reviews
    We were coming to this place often, but after today, NEVER AGAIN! Be very careful as the waitress cheated us big time. We tried to order 4 separate breakfast meals, but she offered to combine this into one big plate for 4 people. Foolish as we are, we accepted. The breakfast was ok, but the price was astonishing! The price of all of our meals we wanted to offer was around 25 euro, and we ended up paying more than double that, while not getting even the stuff we ordered! Plus, there are dirty stray dogs wandering around your feet while you eat. BEWARE OF THE "HELPFUL" WAITRESS! 0/5
    1 person found this review helpful 👍

  • 2/5 Ahmed �. 5 months ago on Google • 2 reviews
    {"0":"It was our second time coming here and our last. Compared to the first time when food was decent and the wellness area was well equipped and clean, food became horrible and the wellness became dirty and smelly. The food (specifically lasagna and risotto) were undercooked and tasteless, not to mention overpriced. The pool smelled bad and the water itself, it was murky and not welcoming to swim in. Most of the saunas were out of order, including the mist showers. When we arrived, our room was not properly cleaned and there was an intense perfume smell which persisted until we left. The wifi in the room was also poor because of an unfortunate room\/router distance and it couldn't be fixed. being in the room with the smart TV and in comfortable beds was the best thing about this hotel beside its lovely location.","2":["0","233"]}

  • 1/5 Indijana S. 1 year ago on Google • 1 review
    For expensive prices like these, the service should be way better. We waited almost half an hour to be asked what we wanted to eat. Then we waited for almost an hour for some quick basic food. Service is HORRIBLE. Honestly ruins the whole vibe of the hotel ...


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