They have been severely mismanaged lately. If you go to get breakfast in the morning, it will be drive thru only till 9, and if you go through thr drive through they will just have you park and wait for your food to brought out to you. Every. Single. Time. And stupid thing is, they do it with everyone no matter what you order. So you can expect to sit in the parking lot with three or four other cars, you all waiting for your food. And here's the best part: expect your food to get handled by two or three other customers before they realize its yours, as they have no clue who's food goes to which car. I love it when my food bag has been opened and handled by complete strangers, don't you? This place is a joke right now, hope someone notices this review and makes some changes.

Sloppy food again. Less cheese . They never fix pepsi and pepsi cherry bec taste flat or nothing . I told them about pepsi plms many time before and never got fix. I went to west Taco Bell on Tiltson St and everything is correct. We are done for this TB on Madsion st.. Corporate should do something about this place. No wonder its getting less and less customers.

I went inside a man was mopping, I asked if the were open inside.?. He asked two women who were doing nothing and one finally replied yes. After standing there for a few minutes, one woman said smartly, we are kiosk only inside right now. If you can't take my order, you can't take my money. Went to Burger King instead. Might as well let some employees go at the Taco Bell. They aren't doing anything.

I have never experienced such consistenly long wait times like I do at this taco bell. It's literally one car served every 10 minutes. They won't take an order until they have given the previous car their food. Literally you sit there for a half an hour everytime. I have left several times because gas prices are too high for all that. Corporate really needs to step in here.

Horrible experience! My order was unacceptable! No meat on my tacos they didn't complete my order. Took forever just to take my order. It wasn't worth the money I spent! Gotta do better!

I love Taco Bell! The South Madison location has definitely improved!! However the fat chic with the face piercing has an attitude and doesn't like to give people their receipt!! This Taco Bell is notorious for this!! I think they keep them to steal people's reward points for themselves!!!

Horrible experience at 1 am on 4-16-23. Waited in drive thru line 25 minutes. Each car took 5 minutes. Manager told car in front of me that she didn't like their attitude and wouldn't serve them. I was extra hungry and no other place was open, so I was super nice. Waited 5 minutes at the speaker to order before she says "we are out of beef" and never even apologized. Everything else is no good, so I wasted 30 minutes in line with a V8 wasting gas, and drove away empty handed. I will never go back.

Worst taco bell ever. Service, attitudes, food quality. I travel to the other side of town if I want it now. Never this one again. Last time my food tasted like chemicals and I was sick for 2 days.

I work night shift and have been going here weekly for the last 2 months and it was always good. Last week I tried to go through the drive through and was told their screens were down (?) and I couldn't order anything as I watched them hand a bag of food to the car at the window. Just 20 minutes ago (12:30 am) I was told at the drive through that they were closed although the lights were on, 5 cars parked on the side, and it says until 4 am on the website. Come on, seriously?

Today 09/15/2023 my boyfriend and I decided to go to Taco Bell on Madison and it was absolutely amazing and yes I know the food isn't always as good but today it was; it was hot and fresh and fast.

Disappointed in service!! Spent 50 bucks and got 5 dollars worth of food!! All the food was made sloppy and so many things were missing!! My potato tacos had 2 potatoes and a piece of lettuce on 1!! Never been so disappointed usually not that bad but the 1 manager lady is not kind to employees and does not care about taking care of customers either she would rather complain out loud then be rude to everyone!! I'll rather travel to the other taco bell till they get better people and fix establishment!

The idiots that work here need fired. At least the night shifters. Not sure if it’s a druggy in the kitchen or just plain stupidity. Placed my order verified it was correct on the screen. And was still given the wrong food. Sad. And these are the people wanting more than minimum wage 🙄😑

First of all this location had 8 people in the back screwing off while the cashier stood at cash register only force you to use the kiosk. If I wanted to use that I would went to mcdonalds. The food was dry as hell my order to was to be the cheesy rice but they was only rice and a drop of cheese the other was so much beans in it it was horrific I'll never go back here poor service poor food prep. So if the above sounds good to you by all means go there

Attempted to order food in drive thru. Got my whole order given to the girl, she told me to hold on. After four minutes i said thats my whole order a little of each suace. She came over the speaker and was vety hateful and said "i will get back to you when I can!" I had a $50 order. So i left that store went to Tillotson and got the same food for three dollars cheaper.

Have to place order on kiosk , no one could take order at counter, dirty tables, SAD

Rude to customers, can’t get orders right. I asked for my food to be fixed and the lady popped an attitude. Damn near 40 min wait to even get the speaker. Should’ve drove off like everyone else did. McGalliard is better.

Opened up my 5 dollar cheesy gordita crunch and they lovingly put a nice small black hair on there for me to enjoy 😊 I hope whoever's hair that was had the day they deserve.

App never works correctly and management wouldn't do anything but tell me to get ahold of corporate for a refund of the difference. Needless to say I left and went to mcdonalds

It’s sad that you are forced to order using the kiosk and not being able to order at the counter. We walked in and the girl behind the counter said we can’t help you, you have to order through the kiosk. So trying to order through a very sticky touch screen, it gives an error and reboots. Again told they cannot help us. What happened to customer service?

Love the guy working the drive thru! We used to pick on each other when he worked at Starbucks. He's a keeper I'll drive to this Taco Bell just to see him!

25. 25 freaking minutes in the Drive Thru BEFORE I got to the order box! Not busy at all. Apparently just lazy. I drove off without ordering. It's too bad there isn't a zero rating for customer service.

After waiting at the counter for about ten minutes.The blonde manager comes over and tells me to order from the nasty kiosk that was dirty if i wanted to order something this is the second time ive been denied to order from this same location. So i will not be returning to madison st. Taco bell again i guess they think rude customer service will keep them in business

Some loser with glasses hates his wittle life at Taco Bell in little Muncie . Has zero value to add to society. Just a typical new agr easily offended kid who got baby by his mama. And now acts like a female

This has gotta be one of the worst taco bells ive ever been too. Every place on madison seems to hire idiots. Doors r always locked. Service was very slow and poor. This place needs shut down.

Worst experience I've ever had at any fast food place. The service is slow and rude. They ALWAYS lock the inside doors before they are supposed to which leads to a line of about 18 cars that moves at about 20 minutes per car. Just close the whole store down because the incompetence is insane.

The most unprofessional employees. The drive thru still isn't taking orders but no sign to let customers know. You wait in line forever only to be told you can't order you must go inside. I suggested a sign and the girl got nasty. Absolutely unbelievable!!!

Every single employee at 10:30pm Sunday September 18th were very rude. They left me sitting in drive through because they messed my order up. Which all I asked, was for lettuce on the side and they said they can't do that because that's not how it's rung up.... So then I asked to order a whole new order with lettuce on the side and they refused to ring it up. They said they can not ring up a second order in drive thru, which I know is not true. I worked for Taco Bell for 3 years and have never been so disrespected in my life. These fast food employees are getting worse with all the younger kids being hired. I feel bad for anyone having to live in a world with no respect. A simple request can't be made because the "KIDS" these days are being raised lazy and disrespectful.

Always excellent food for something quick. Sometimes service is a tad less than desirable. I get the feeling that they don't hire enough people, then overwhelm there workers with unreasonable and unrelenting hours; can't say it for a fact though, it's just a feeling.

I got 2 spicy potatoes tacos and 4 cheesy bean and rice burritos. The food wasn't bad it wasn't too hot or too cold. I like the potatoes tacos but they made my gf sick but she is pregnant so just be careful. The food wasn't bad because I never got sick but I think the spicy sauce was too much for her. All in all though decent visit didn't take too long in drive thru and food was good