4/5 Adri A. 6 months ago on Google
Today,
I
had
a
rollercoaster
of
an
experience
at
a
store
in
Halifax—initially
very
negative,
then
positive,
followed
by
a
frustrating
moment,
and
ending
on
a
high
note.
Upon
entering
the
store,
a
lady
asked
what
I
needed.
I
told
her
I
was
looking
for
a
carving
knife.
She
seemed
impatient
and
gestured
for
me
to
look
around
the
store,
which
was
full
of
knives.
I
decided
to
explore
on
my
own,
which
seemed
to
irritate
her
as
she
was
focused
on
her
computer.
When
I
specified
that
I
was
looking
for
a
knife
from
a
particular
brand
that
came
in
a
set
of
two,
she
told
me
they
were
out
of
stock.
Her
demeanor
was
so
off-putting
that
I
felt
better
browsing
the
store
myself.
Then,
in
a
somewhat
scolding
tone,
she
said
a
more
experienced
gentleman
would
assist
me.
I
believe
his
name
was
Jay,
and
he
was
incredibly
kind.
He
encouraged
us
to
handle
the
tools
to
see
which
felt
most
comfortable
in
our
hands,
and
I
ended
up
buying
much
more
than
I
had
planned.
When
it
was
time
for
lunch,
another
lady
said
she
would
assist
us.
I
realized
I
had
forgotten
some
items
and
told
her
we
would
also
be
going
for
lunch
and
would
return
when
Jay
was
back.
She
seemed
so
annoyed,
and
my
husband
felt
so
uncomfortable
with
her
attitude,
that
he
suggested
we
just
pay
and
leave.
I
did
so,
trying
to
ignore
her
displeased
expressions.
Finally,
we
had
lunch
and
Jay
returned
and
once
again
provided
excellent
service,
patiently
explaining
the
pros
and
cons
of
each
option.
We
ended
up
making
several
more
purchases.
I
don't
know
if
both
ladies
were
just
having
a
bad
day,
but
they
made
me
feel
so
uncomfortable
that
I
left
with
the
impression
that
I
never
wanted
to
return
to
the
store
just
to
avoid
encountering
them.
As
for
Jay,
I
asked
if
I
could
add
a
tip
to
the
bill,
and
he
said
no,
it
was
against
the
company
rules.
I
really
wish
I
could
have
rewarded
him.
He
seems
like
a
star
employee,
and
I
hope
the
company
values
him
as
he
deserves.
