What I appreciated most about my experience at Ideal Skin MedSpa was the initial phone call I made to make an appointment. The receptionist was very patient and made me feel comfortable setting the appointment knowing I could come in and ask questions and learn about options without any pressure to make decisions when I came in. I went in for microdermabrasion and ended up getting dermoplane instead based on recommendations from the aesthetician. I still don’t really feel as though my expectations were properly set nor met overall. To credit them I had never had this procedure done before and didn’t know what to expect, but that’s exactly why more guidance and direction would have been nice. I’ll most likely try out another place next time.

I found this place listed on Groupon so I called for availability before I purchased the Groupon. The receptionist was able to get me in the next day and told me to hold off on purchasing the Groupon and that that would honor the price found on Groupon. Other that stepping foot in this facility that is my biggest regret. Lesson learned. The young heavy set blonde that did my facial never told me her name she barley spoke at all. I told her this was my first facial by someone else and she never walked me through it. So when I left I was very disappointed. I was looking forward to the extraction part of the facial as described with the hydrofacial. That part never happened. The machine that was used had a very very very light sensation it felt nice but what I expected at all. I was in and out of there in 39 minutes. I feel cheated out of my money and scammed by this establishment. My skin feels and looked the exact same the next day. The facial on Groupon was listed for $163 if I would have purchased on Groupon they would have gotten a portion of that and that would mean I still overpaid for the service that was given to me. It truly was that bad. It was a $50 facial but not a $163 facial. I’v been in the beauty industry for 19 years and trust me my assessment is correct.

If I could leave without stars I would. I purchased 3 groupons for laser hair removal that was a little over $600 - $700 and called and scheduled my appointments. The person that helped we was very kind and helpful. I went to my first appointment and had my laser treatment to the 3 areas I had chosen. One of the areas was my upper legs. It was soooo painful but thank God I was able to complete it. They dont use cold air like some other laser places use along with the laser machine. I was told i needed my next appointment in 5-6 weeks and I was scheduled for these. I received a text message confirming my appointment. At 1:56 pm I received a message cancelling my appointment that was scheduled for the next day due to the laser machine being down and that I would be rescheduled as soon as possible. A week went by and i contacted them again. You call the office and they never answer, you have to leave a voice message which I did. I also used the virtual chat on their page that notified staff to contact me, which they did. The fist time someone said the machine was still down but they would try to get me scheduled as soon as possible which they never did. I called again, used the chat and again someone reached out to me, her name was Jennifer and once I explained the reason I was trying to contact and gave my information she stopped responding again, so unprofessional. I will be putting in a complaint with groupon due to this facility not honoring the service I was supposed to receive. I would definitely not recommend them to anyone. I’ve been to many spa’s and never experienced such lack of professionalism. Addendum 07/15/2022 I wanted to update my review just to add on to how irresponsable this establishment has been. I received a response from them as you see and till this date no one ever contacted me again.

I have always been nervous about getting laser hair removal because of the embarrassing location. However the ladies there make you feel comfortable and like it's nothing to be ashamed of. I am very impressed by the awesome customer service and the short tan brunette who did my service was so sweet. I will go back after this treatment is over and I highly recommend them to anyone. I like to put my business where there are awesome employees like this place!

Ideal Skin Medspa is the best! I highly recommend them without reservation! Missy Lane, the owner is very knowledgable, professional and caring and goes above and beyond to make sure all her customers are well taken care of. During an Exilis treatment, we were chatting about hormone related topics and she made recommendations that were right on the money! I saw her nurse practitioner about my pre-menopause issues and started supplementation based on her recommended course of treatment, it's only been a week, but I already feel so much better! I'm so happy I went to see them.

I got Juvederm for the first time. Ms. Lane asked me what I wanted, took a close look at my face and recommend I get Juvederm Ultra XC. I’m looking forward to see what it looks like in a couple of days. She was prompt and ready to see me on the dot of my appointment. Bailey, the front desk staff, was her usual friendly and smiling young woman.

Missy is the absolute best! Started going a few years ago for botox and love it. Quick and easy and the staff are so friendly. It's always nice to do a little something for yourself. I would recommend this business.

I have nothing but great things to say about this place. I’ve been going to Missy for over 8 years now. She always takes the time to provide incredible detail of any new treatment I’m interested in and made me feel right at home. Staff is always pleasant as well. Make sure to follow them on social media to keep up with their monthly specials! -Sonya

Wow, this is hands down the best med spa I’ve ever been to. I recently had a hydrafacial, with Ashleigh, and my skin is still glowing. Even days after the facial, I’ve received many compliments, which is a first for me. Ashleigh explained everything during the process and shared information on how to care for your skin, to keep the glow! I highly recommend this business. Thank you Ideal Skin! Elaine

I usually don’t write reviews, but I felt like I should share how pleased I have been with all my results at Ideal Skin MedSpa. The owner, Missy, is an expert in what she does. My results have been nothing less than perfect. Ashley, at the front desk, is so friendly. She is very patient and never makes me feel rushed when I’m asking questions. I would recommend Ideal Skin MedSpa over and over again to everyone.