1/5 A. M. 7 months ago on Google
My
family
and
I
had
a
terrible
stay
at
the
Loren
this
past
week.
At
the
time
of
booking
we
informed
the
hotel
of
our
allergies
and
in
doing
so
expected
that
they
would
thoroughly
clean
and
inspect
our
room
prior
to
our
arrival.
However,
the
room
we
were
placed
in
(room
214)
had
a
severe
mold
and
moisture
issue.
Pictures
are
attached
here.
When
we
notified
the
front
desk
they
immediately
offered
a
dehumidifier.
This
to
me
indicates
that
they
knew
they
had
an
issue
in
that
room,
but
they
were
simply
hoping
we
would
not
notice
or
complain.
We
declined
the
offer
of
the
dehumidifier
and
insisted
that
the
hotel
place
us
in
a
safer
room
because
no
one
should
occupy
a
damp
room
infested
with
mold.
My
family
and
I
were
then
moved
to
another
room
in
the
villas
section
of
the
hotel
in
the
middle
of
the
night.
We
were
told
we
could
only
stay
in
that
room
for
one
night.
On
awakening
the
next
morning
there
was
no
plan
to
address
our
room
situation
or
the
mold/moisture
problem
and
we
actually
had
to
seek
out
hotel
management.
The
manager
first
claimed
there
was
no
other
available
room,
but
then
attempted
to
place
us
in
the
room
next
to
the
mold
infested
room
where
we
could
already
see
similar
signs
of
mold
starting
to
appear.
We
refused
this
room
and
requested
to
speak
with
the
hotel’s
General
Manager.
We
were
told
she
was
on
calls
and
not
free
to
speak
with
us.
Finding
this
response
simply
unacceptable
we
emailed
the
Chief
Operating
Officer
of
the
hotel
and
then
magically
not
only
was
the
General
Manager
available
to
speak
with
us
but
they
had
an
available
room
on
the
other
side
of
the
property
away
from
the
mold
wing.
The
General
Manager
took
no
accountability
for
the
state
of
the
room
214
and
the
hotel’s
lack
luster
response
to
ruining
our
vacation.
She
informed
us
that
they
could
make
a
call
to
the
Rosewood
but
made
no
mention
of
who
would
pay
for
such
a
stay.
We
declined
to
change
hotels
as
this
would
make
the
fourth
move
in
a
matter
of
days
and
we
were
just
too
tired
from
it
all
and
wanted
this
trip
to
end
since
it
was
already
ruined.
Seeing
how
angry
we
were
she
offered
to
credit
us
for
one
night
of
our
stay.
Further,
after
being
pressed,
she
assured
us
that
room
214
would
be
taken
off
the
market
and
they
would
rectify
the
mold
issue.
We
note
that
the
room
next
to
room
214
that
was
shown
to
us
(that
was
starting
to
show
similar
signs
of
mold)
was
occupied
during
our
stay,
so
hope
those
guests
are
well.
I
am
taking
the
time
to
post
this
review
because
I
sincerely
hope
the
hotel
does
in
fact
properly
remediate
their
mold
and
moisture
problem
because
there
are
families
with
young
children
who
visit
this
property
and
I
would
hate
to
think
of
a
child
or
someone
with
respiratory
issues
being
placed
in
room
214
or
any
room
that
has
a
mold
and
moisture
issue.
If
you
happen
to
visit
this
property
in
the
future
please
do
yourself
a
favor
and
look
up
at
the
ceilings
and
air
vents
and
pay
attention
to
any
signs
of
dampness
on
the
walls
and
smell
in
the
room.
If
something
doesn’t
seem
right
please
speak
up
and
document
the
issue
with
pictures.
In
any
event
I
do
believe
an
Environmental
Health
Officer
needs
to
pay
this
property
a
visit
because
guests
at
the
property
should
be
assured
they
are
not
endangering
their
health
and
safety
by
staying
there.
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