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  • 1/5 A. M. 7 months ago on Google
    My family and I had a terrible stay at the Loren this past week. At the time of booking we informed the hotel of our allergies and in doing so expected that they would thoroughly clean and inspect our room prior to our arrival. However, the room we were placed in (room 214) had a severe mold and moisture issue. Pictures are attached here. When we notified the front desk they immediately offered a dehumidifier. This to me indicates that they knew they had an issue in that room, but they were simply hoping we would not notice or complain. We declined the offer of the dehumidifier and insisted that the hotel place us in a safer room because no one should occupy a damp room infested with mold. My family and I were then moved to another room in the villas section of the hotel in the middle of the night. We were told we could only stay in that room for one night. On awakening the next morning there was no plan to address our room situation or the mold/moisture problem and we actually had to seek out hotel management. The manager first claimed there was no other available room, but then attempted to place us in the room next to the mold infested room where we could already see similar signs of mold starting to appear. We refused this room and requested to speak with the hotel’s General Manager. We were told she was on calls and not free to speak with us. Finding this response simply unacceptable we emailed the Chief Operating Officer of the hotel and then magically not only was the General Manager available to speak with us but they had an available room on the other side of the property away from the mold wing. The General Manager took no accountability for the state of the room 214 and the hotel’s lack luster response to ruining our vacation. She informed us that they could make a call to the Rosewood but made no mention of who would pay for such a stay. We declined to change hotels as this would make the fourth move in a matter of days and we were just too tired from it all and wanted this trip to end since it was already ruined. Seeing how angry we were she offered to credit us for one night of our stay. Further, after being pressed, she assured us that room 214 would be taken off the market and they would rectify the mold issue. We note that the room next to room 214 that was shown to us (that was starting to show similar signs of mold) was occupied during our stay, so hope those guests are well. I am taking the time to post this review because I sincerely hope the hotel does in fact properly remediate their mold and moisture problem because there are families with young children who visit this property and I would hate to think of a child or someone with respiratory issues being placed in room 214 or any room that has a mold and moisture issue. If you happen to visit this property in the future please do yourself a favor and look up at the ceilings and air vents and pay attention to any signs of dampness on the walls and smell in the room. If something doesn’t seem right please speak up and document the issue with pictures. In any event I do believe an Environmental Health Officer needs to pay this property a visit because guests at the property should be assured they are not endangering their health and safety by staying there.
    5 people found this review helpful 👍

  • 5/5 Anthony V. 2 months ago on Google • 63 reviews New
    Unbelievable time at the Loren. The hotel has every room with a waterfront view. The rooms were amazing, large, comfortable and the service was impeccable. We were treated like royalty the minute we arrived. My wife and I were celebrating our 25th wedding anniversary. When we got to our room, a bottle of champagne was waiting for us. Then when we ate at the hotel restaurant the staff (Michelle was amazing) asked us if they could take a picture of us. By the time we arrived back at our room the picture was framed and in our room surrounded by chocolate covered strawberries. We will definitely be back with our daughters the next time we travel to Bermuda.
    1 person found this review helpful 👍

  • 4/5 Miss C. 2 months ago on Google • 59 reviews New
    It's one of the BEST views on the entire island! I never get tired of going to this place, and I live here! I really enjoy their theme night dinners at the Pink Beach Club restaurant. I haven't had the pleasure of staying in one of their rooms, but I have been told that every seven years or so, the rooms get updated. That's amazing! Took off one star because, for some reason, whenever I come for dinner, I'll always get the same server whom I always have to track down whenever I'm ready to leave!

  • 5/5 Rhudi E. 1 year ago on Google
    What a stunning hotel! The staff was outstanding and attentive to all of our needs. Room service was always a treat and the views of the ocean are one of a kind! The rooms are spacious with top of the line finishes and amenities. The Loren has clearly seen a stunning renovation that has transformed this hotel to a beautiful modern oasis. It’s peaceful, tranquil, relaxing, and luxurious. I will definitely be returning.
    1 person found this review helpful 👍

  • 5/5 Suelem R. 2 months ago on Google New
    This hotel was as they say in Brazil TOP!!! The rooms were amazing and the staff were accommodating, helpful, and soooo kind. I would definitely recommend this hotel for anyone who is looking for luxury, relaxation and cleanliness. This country is also so clean and beautiful :-)
    1 person found this review helpful 👍

  • 5/5 Mickey C. 7 months ago on Google
    The grounds were gorgeous, views were astounding, the entire place was immaculate ! The service was second to none, especially Natalie and Vlad at the pool - they were pretty amazing people ! Having the rental cars on site was a big plus for us as well. The hotel never felt over crowded. Although we did not have our children with us, it was very family friendly. Breakfast outside on the large balconies were unforgettable. The entire island felt safe with friendly people everywhere. Bermuda is awesome !
    1 person found this review helpful 👍

  • 5/5 Daniel W. 4 months ago on Google
    My daughter recently had her wedding at The Loren, and it was an amazing experience. The staff was incredible. The service was spot on. The food was plated beautifully and delicious. The rooms were spacious,clean and comfortable with modern decor. They provided everything to make the event an great experience. From the welcome party for the wedding guests to the ceremony,reception,after party and the day after brunch. 5 stars. Dirk the event coordinator was 6 starts! The Loren is very luck to have such a talent with his background. Natalie's service at the pool area was amazing, remembering everyones name and preferences. Joeserry managing the restaurant gave every guest a first class experience.
    1 person found this review helpful 👍

  • 5/5 Adam R. 9 months ago on Google
    We would highly recommend The Loren to anyone looking for a relaxing and luxurious getaway! The hotel is absolutely beautiful and the service is top-notch in every way imaginable. The staff addressed us by name after our first day and truly went out of their way to make sure our stay was extra special. The hotel is on the smaller side, but that gave it a much more intimate feel and it never felt crowded at all, even though I think it was pretty full. The room was beautiful and the food was very good. We have stayed at some very high end resorts before and The Loren ranks amongst the best we have ever been to!
    1 person found this review helpful 👍

  • 5/5 Yoni Steam Wellness Spa B. 5 months ago on Google
    Beautiful view, excellent dining and bar lounge, breakfast and lunch menu is tasteful. I go there quite often for Breakfast, Lunch, Dinner and to enjoy the Lounging areas. I miss Mr. Lovell he was always so welcoming was always there to greet the many guest at the door.

  • 5/5 Collin G. 1 year ago on Google
    This was our first time visiting Bermuda, and we stayed at one of the villas at the Loren. The property is absolutely beautiful, and the staff is so friendly. We had a great time, and we wish we could have stayed longer!

  • 5/5 Will C. 7 months ago on Google
    Breathtaking views, modern, well thought out style. Very high quality of food served in paradise. Sitting outside for a meal or by pool with the waves crashing below you transports you to a better place. The moonlight picture below was from our dinner table next to the ocean - looked more CGI than real. Service level was impeccable - Michelle the concierge helped us plan some memorable days. The staff at the pool was outstanding. Rooms were large with large balconies with couches and loungers. The Loren folks know what they are doing. We will definitely be back.

  • 5/5 Dr. Alisha R. 2 months ago on Google • 8 reviews New
    Best hotel on the island! Most contemporary & progressive by far. Stunning property with the absolute best staff. In particular, Dirk Beck, who works as the director of sales & events for the hotel. He was spectacular to work with in planning our wedding. Thank you to the Loren at Pink Beach for bringing modern elegance to Bermuda!

  • 5/5 susan d. 1 year ago on Google
    We had the best stay at the Loren in February. My husband took me to Bermuda for my birthday & our anniversary everyone was so kind, attentive and thoughtful! Melissa even sent us a bottle of champagne and a lovely note on Friday to help us celebrate …thank you so much Melissa! We shall definitely return 😊

  • 5/5 Karen H. 11 months ago on Google
    Beautiful location/venue for a wedding celebration! Hotel is picturesque, food is fabulous. Dirk was wonderful to work with and made great recommendations that we incorporated throughout (rehearsal dinner on the rooftop and reception on the disc). Alex and his wait staff were fantastic and went above and beyond to meet our needs. We were even able to watch humpback whales migrating from our balcony! The only area that was lacking was the service at breakfast. They were not very attentive (maybe we were spoiled by Alex and his team), but it took a long time for a coffee refill or to receive our check. All in all the entire wedding party and guests had a fabulous time! Looking forward to visiting again in the future!

  • 5/5 V D. 1 year ago on Google
    Absolutely beautiful hotel! Beautiful views with attentive staff. Not a fan of room coffee so it would be nice if there was freshly brewed coffee in the lobby at 6. 5 star all the way!

  • 4/5 Megan R. 1 year ago on Google
    I visited The Loren with a friend at the beginning of Feb 2023. The hotel itself is stunning and our garden room had a beautiful view of the ocean with comfy outdoor seating surrounded by a little garden. The bathroom and room itself was massive for two people, comfy bed, lots of storage, all the comforts. The rest of the hotel grounds are well kept, the decor is modern, it is very quiet (in the winter when we visited) and the beach is steps away from the pool area. The guest services staff were friendly and professional -- special shout out to Quay! They were all super helpful with making reservations for on-site and offsite dining, yoga, spa appointments and quickly getting taxis. The breakfast and lunch menu at The Pink Beach Club was delicious and the drinks and staff in the Maree and poolside were attentive, fun and generally great to be around! The Pink Beach Club dinner menu was nice although it seemed very overpriced for the small portions and the service from the staff was very poor (they didn't seem to know the menu or any of the wines) and awkward. It was easy to get a taxi from the hotel into Hamilton (15-20 min drive), St Georges etc., most trips ranged from $10-$25 USD pre tip. We were able to walk to some nearby beaches, parks and grocery stores. We would absolutely stay at The Loren again, and would be sure to come back in the warmer months. Thank you overall for an incredibly relaxing stay!

  • 5/5 Theresa D. 1 year ago on Google
    I had my 50th birthday party at the Maree and also spent the weekend in a 2 bedroom. It was definitely one of the best hotels that I’ve stayed (and I’ve traveled the world). The food and service was excellent. Gihan and his team gave great service at my party. They were very attentive, professional with good attitudes and went above and beyond to service me and my guests. I highly recommend The Loren.

  • 5/5 Madhukar M. 1 year ago on Google
    We recently attended a wedding at The Loren. Everything was 5 star. Excellent food, and service. Dirk Beck is the omnipresent manager- leading by example- quite simply the best! Looking forward to revisiting. Never had a better experience... 5 star in all aspects

  • 5/5 Spice c. 1 year ago on Google
    I only went there once for lunch and this place is amazing. Great view of the sky and sea, friendly, competent, and professional staff. Clean, peaceful, and uncluttered environment. The ambiance was serene, and the food was delicious. This is a lovely place for a nice quiet lunch away from the crowd and buzz of the city. I really enjoyed being there. I actually took a photo of the view when I was leaving.

  • 5/5 Elizabeth C. 1 year ago on Google
    I was having a spa treatment at The Sisley Spa at The Loren Hotel. What a wonderful experience at the Spa. The staff were superb. Then I had lunch at the restaurant by the water. The menu was very good and I ordered the Duck Salad. It was delicious. The staff were wonderful. I need to come here more often. What a tranquil place.

  • 5/5 Martin L. 1 year ago on Google
    Went as a walk-in for brunch on Saturday. Food was excellent. Will definitely go back next time I visit the island

  • 5/5 MIRIAM M. 1 year ago on Google
    Had a great stay! Second time at this hotel . Hotel was clean, quiet, restaurant was delicious and accommodating. Great snorkeling around to hotel. Villa rooms are a little walk to the main hotel.

  • 5/5 Da F. 1 year ago on Google
    I am writing this review sitting on our hotel balcony and my wife and I are so sad to leave!! Our first time in Bermuda I chose the Loren as a birthday surprise for my wife and only had reviews to go off. I cannot say enough great things about this place! Beautiful hotel, impeccable grounds keeping. Gorgeous private beach. Wonderful pool overlooking the ocean. The rooms are huge! Bathroom is huge. Our rooms were impeccably cleaned daily. Turn down service was a nice early evening touch. We enjoyed dinner, lunch twice, and multiple room service visits. The food did not disappoint and was superb every time. The gym facilities were clean and we enjoyed working out (never too crowded). My wife enjoyed a spa day and found the services enjoyable (a little pricy). A wonderful experience!! Not too many rambunctious families here so if your kids are high energy you might feel a little out of place here. We did not bring our kids this trip. Thanks to all at the Loren! This was our best vacation ever!

  • 5/5 William R. 1 year ago on Google
    Beautiful hotel, wonderful and friendly staff. On South Road in Hamilton Parish, "off the beaten path." Taxi necessary to go to any of the towns or to go sightseeing. Great food. The lobster hash for breakfast was amazing, with more lobster than any of the other ingredients.

  • 5/5 Andrew H. 1 year ago on Google
    First time to Bermuda and The Loren was where we chose to stay based on the reviews and location. From the moment you arrive, you are treated to a 5-star experience. Everyone was super friendly, went through check in easily and enjoyed a nice lunch overlooking the ocean while our room was being cleaned. The entire staff is friendly and genuinely care about your stay. Big shoutout to our boy Kenny, who runs the bar downstairs from 5 until close. Not only does he stuff his own blue cheese olives, but he also is a great guy who became a friend after only 4 days (and too many drinks to count). Thanks for making our experience so wonderful and we hope to come back in the future!

  • 4/5 Jordan W. 2 years ago on Google
    Beautiful hotel and grounds, fantastic room with large balcony and great view. Food from the restaurant is delicious. One star off as I had a bad experience at breakfast one day when the restaurant was nearly empty. Waited more than 10 mins for a coffee and juice, ended up leaving and eating in the room. Also, I was surprised there was no hand soap provided in the bathroom, ended up just using the shower gel.

  • 3/5 Laura L. 2 years ago on Google
    The Loren property and guest rooms are beautiful, however, as others have noted, the service is laughably terrible for a hotel at this price point. A few lowlights from our recent stay: -A dirty rag remained on our balcony for the entire three days. At first we thought, great, at least someone wiped up before we came, but when it failed to be removed, we wondered what other dirty objects were left around. -We found another on day two- a plastic shot glass under the pillow on a couch. Yuck. -We ordered room service one evening and, after waiting about 40 minutes for it to be delivered, were brought something different than what we ordered. Apparently they were out of our dish, but made the choice to substitute something (without asking us) and then still asked us to pay for it. (We sent it back and then waited another 40 minutes for a new order). -The front desk staff is lovely, but rather forgetful: We asked a gentlemen to schedule us for a complimentary Covid test, but when we inquired the next morning, there appeared to be no record of him entering our request. And a few little details where they could have provided great service, but failed: for example, they mentioned they’d give us towels and water when we left for our jetskiing excursion, but when we showed up in the morning, there was nothing prepared. (Completely fine, we went and got our own towels, but just another moment where the service was incredibly underwhelming.) All in all, I would only recommend this place if you’d like to stay in a beautiful room and be ignored by the staff.

  • 5/5 Sid S. 2 years ago on Google
    Can’t say enough good things about this hotel. Beautifully located on the island. Perfect for reaching either end (by Twizy or taxi). Great beach and pool. Stylish and HUGE rooms. Room 212 has the most beautiful ocean view. Really fast (and free) WiFi. Good gym - has dumbbells, a 3 stack Life Fitness station, 2 treadmills, 1 elliptical and a couple of air bikes. Excellent food - the chef was only too happy to make off menu items like pancakes etc. And lastly, a massive thank you to the hotel manager Tarryn for looking after us! Can’t recommend it enough.

  • 3/5 Jhanna W. 1 year ago on Google
    Completely forgot to add that the patio for our room was still dirty from the previous guests when we arrived. Covid testing packaging and coffee cups were on the table… they apologized of course but at the price point they are charging, it’s just unacceptable.

  • 5/5 Jeff D. 1 year ago on Google
    10th time to Bermuda. First stay at the Loren. They exceeded expectations. From the omnipresent pool attendants to the uber attentive restaurant staff this is an excellent choice….. if you don’t mind spending the money. Well worth it.

  • 5/5 Y S. 1 year ago on Google
    Best experience ever and the service was excellent Olga took care of us we had a cocktail then she recommended a good bottle of wine and a seafood pasta My husband ordered the lamb he was so Satisfied . Thanks Olga for your Excelente service and the smile that you always had 5 stars we appreciated it

  • 5/5 Mahogany P. 1 year ago on Google
    Definitely experience the great customer service by Victor at The Pink Beach Club, overlooking the South Shore. His service is impeccable and helped make our dining experience enjoyable! (the food is good, too :))


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