The worst customer service ever! I sat and listened to my husband call this store to ask for a particular product. He practically had to beg to get the apathetic clerk to check for an item. Ms. Apathy didn’t have it but couldn’t be bothered to check other stores. Hubby offered to call, but she said the other stores were too busy to check. She suggested he go in person to inquire. So he’s supposed to drive 30 miles each way because the clerks are too busy to take two minutes out of their day? Seriously?!

The customer agents in this Lacoste store should find a new job if they don’t like working there. I experience one of the poorest customer service in my shopping history. Both agent (male & female) seems to hate their job and it manifests in how rude they responded to my inquiry about the clothes. I picked up an online order from this store and bought another item when I went in to pick up my order and in-fact I was highly disappointed about the sort of attitude those workers there have. Hopefully those customer associates get some training or find a job they will be happy with.

The store does not exist. They haven't even updated their Google location. Switch to Polo!

I am shocked with the very poor customer service in Lacoste store Towson Mall. Brianna Knight treated us very disrespectfully. When my husband asked her to bring him a pair of shoes, she showed us a lot of attitude. She seemed very unhappy and pissed off helping customers. We asked for her help couple of times, she did not talk to us at all; Just walked away and come back with the size of shoes we asked for. We even did not hear her voice at all. We eventually bought a pair of shoes, but this made for us the worse shopping experience ever.

My husband made a purchase at Rehoboth Beach the fit was too small. He has a receipt with the return and was looking to exchange not a refund. The young lady was very short, and rude when he inquired about if the merchandise was in stock there. We will stick to online shopping as this location customer service is horrible

Terrible service. Staff kept staring instead of attending to a walk in customer this evening at Towson town Center. Usually a Polo Ralph Lauren fan..wanted to mix and maybe switch even if RL have better designs but now I have a better reason never step in Lacoste store. Horrible culture

Spoke to the supervisor ALEX, he was so nice and helped me a lot. Great customer service, Lacoste is lucky to have him.

Just called store and spoke to someone about a return. Wow very very poor customer service. I'm in the process of contacting the manager. If that was the manager,that's really sad! Just get a new job and stop being miserable!!! Very negative energy!!!