It was my first visit to this store. I am really sorry that I just found this store after lots of visits to the Towson town center. The owner and staffs were very kind and their service and ice cream were very satisfactory. I think I will use this store from now on.

I literally ordered a large coffee shake, she asked me twice to verify my order.... and then handed me two cake batter milkshakes.... This place is terrible. Why do I need to tell you a total of 4 times my order for you to hand me two large ale batter shakes when that's not even close to what I asked for.

Went in to buy an ice cream for my little girl while my sister in law was visiting. The employees (looked like young teens) were all standing there staring and exchanging glances (about 7 or 8 of them) until someone finally decided to ask what I wanted. I was paying with cash and the girl at the cash register looked impatient as I was waiting to find the change. Did not feel welcomed at all, customer service was lacking and if you'll be hiring young teens and they'll be dealing with the general public they need training in the way of customer service skills because they were kind of rude. Perhaps you need to close down for sensitivity training like Starbucks.

I came in and I have an allery to tree nuts. They really took care of me . The young girl was very nice and very attentive. She helped me put the lid on my cup and put it in a bag for me . Their ice creams are really good . A bit pricey. Although very worth it.

I love the desserts. I always get the Chocolate Devotion in a cup with a water bottle. I have had red velvet cake ice cream and it was good. The brownies are good and chewy. This is the best ice cream shop ever.

Came here with my friend who ordered a “like it” which is basically like a small. The woman at the counter either didn’t listen or didn’t understand, and gave her a “love it” which is like a medium. When my friend asked if she could get the “like it” since the bigger size was $2 more expensive, she was told no, even though the woman that took her order was the one that made the mistake. They didn’t even try to fix their own mistake and still charged her full price

It was ok. First time going to a cold stone creamery and I was not impressed at all. They don’t have Apple Pay available which was kind’ve peculiar since it is the year 2022 but I had my card with me so it wasn’t really issue. The prices were a little overwhelming but it is chain ice cream brand so I wasn’t surprised. The lady at the register didn’t allow me to get a milkshake and ice cream with the buy one get one free coupon I had received after typing my phone number in the little touch screen. She could’ve just gave us the smaller priced item for free but instead told us to buy another item in a very animated tone. Mind you it was just myself and my younger sister. Lol i tipped them $1.99 though cause I didn’t really care for the fact I wasn’t really care for the fact that they are using upselling tactics to get people to purchase menu items that they don’t otherwise need. Won’t be coming back to this location:)

Great service and quality cakes every time I order. The young lady I spoke with 2 days ago went above and beyond to make it possible for my cake order to be delivered one day earlier (today, 5/26/22). Thanks so much to her and the delivery driver!

I ordered sugar free Vanilla ice cream , it was terrible. It had film on the ice cream and lumpy. I threw it away, I would not suggests to anyone to buy the sugar free (light) vanilla ice cream. The service was okay but they only had one sugar free ice cream which is vanilla.

So me and my friend ordered mint ice cream with m&m’s and a butter pecan ice cream. But, as soon as my friend Ate the ice cream about 3-4 minutes later she says her stomach hurts and I asked was something she ate she said no, she said that she believed that it was something on the counter that was unsanitary and it got all over her ice cream then later my stomach started to hurt I think this would be very well true because they weren’t cleaning the counter or spatula correctly over all our experience was not so well