Absolutely the worst experience ever. I will be talking to corporate headquarters on Monday about a full refund and potential law suit against this location and franchisee. I go here regularly and it’s consistently closed during normal displayed hours. You can only order online. If that isn’t ridiculous enough this evening after I drove 10 miles to purchase my food and then turn around and have to order online and wait for another 15 minutes, I was greeted with a busy phone signal just to get the food I paid for. I called seven times before I knocked on the door. Then waited another 10 minutes as started knocking again. Finally the manager comes to the door telling me to call the phone number. After explaining that the number is busy, manager says I need to calm down or she will call the police. Call the police because I cannot get the hood I already paid for and waited for 15 minutes longer than the expected wait time AFTER I had to order online. Absolutely ridiculous. I rarely write reviews and try to get people the benefit of the doubt but this was beyond bad. I will do my best to make sure this franchisee is penalized or closed altogether. Complete and utter disbelieve on how awful this whole situation has been. I have the names and numbers of the other customers who were treated this way while I was waiting.

I would never go back here , I’ve been calling to get a refund because this place is a fraudulent store since I bought my food Sunday , they took almost $200 out of my account from the card I used. They were trying to taking money out my friends account as well but good thing her bank caught on quickly.I don’t ever leave reviews but this is actually ridiculous and I’m trying to reach out before I start a police report .

This is probably the absolute worst Qdoba I’ve ever been to. Every single time I order from this location they forget my queso and chips. I came in tonight at about 9:10pm hoping to order in person to avoid my order being messed up. When I arrived there were 2 ladies I’m assuming 1 shift lead 1 worker. First off I felt as if I was a bother. The lady with the yellow shirt and AirPods rolled her eyes when I walked in. Nobody greeted me and the entire store was a mess. I told her I wanted a quesadilla she reached to begin making it and then said “I can get you something else the machine is off”. I’m assuming they just had a dinner rush and I completely understand trying to get everything set for closing time but like I said it was 9:10pm, not 9:45pm. At some point you have to think about the customer and not just yourself.

This location closes before closing time every time I try to go here and it's really annoying at this point. Then the times you do get in, you're met with an attitude and dry old food. Just go to Chipotle next door. This Qdoba has fallen off so bad over the last couple years. I've contacted corporate about this location and nothing has changed at all. Just save your money

The food was pretty standard no complaints. But the staff here on Friday night closing was a nightmare. I think one young lady may have been the manager and was trying to be professional but a guy working that night completely was being a diva and has no customer service skills. I won’t be returning. I know ppl don’t care but at least somebody who has the same experience with him will read it here…. It’s not you… he is completely inappropriate. Edit: after going in and reading the review clearly this store is trash and should be demolished. If you still eat here after reading the comments that on you!

Friendly staff, food was made quickly and I was out the door in less than 5 minutes.

If I could give it 0 stars I would. When I went in the employees were screaming at each other. I asked for soup and the girl was like when they’d put that on the menu and made a big deal so I was never mind. As I was waiting for my food, the employees continued to yell and scream obscenities and the girl helping was very loudly saying how she didn’t want to be working there and didn’t care. I’ve never had worse service it was appalling and I can’t believe nobody has complained about it.

Customer service was awesome this day. Laquetta.. or something like my friends name was extremely nice and helpful.

This store is the worst. I really like the food but this location on York rd customer service is horrible. I walk in with my wife no acknowledgement . Then the worker are arguing about who going to serve us. Then the worker asked my wife what she wants ,makes it then walks away. So I stay hello can I get served he does with an attitude . Now I can understand if the store is busy but I don’t get the same experience for chipotle. Which is actually closer to my home . For the record my wife loves this place but we will be going to chipotle if this experience continues .

The food is cheap and easy for a college kid but I must say the service really sucks. Nobody acknowledges you and the people don’t know what’s supposed to go in certain bowls. If there was a closer option I’d go there butttttt

Just ordered a bowl for lunch, sat down to eat and there’s a bug in it! I literally just took the top off! So disgusting and I’m starving! Trashing it! What a waste of money! If that’s where i can see it, what else can’t i see?

This is a solid 3. Service was fine, not great, not rude. Food was fine, not great, not really fresh. I did buy chips (as I typically do with my bowl) and they were completely stale 10 minutes later when I got home, so I would caution against those in the future. If I am eating out in this geographical area in the future I will look for other options rather than risk a very average meal.

Quick service, but had nachos. Not enough chips for the amount of queso. We had 1/2" of queso on the bottom of the bowl after eating the meager amount of chips. Tasted good, though.

I left the Owings Mills location after having a horrific experience there and traveled to this location. The service was 1000 times better, being greeted upon entering and our order being quickly fulfilled. The staff was pleasant and efficient. The food was fresh. I'll go out of my way to patronize this location before stepping foot in the Owings Mills location again.

I walked in. I was the only person in the entire place. 2 workers stared at me as they were making delivery orders. No one acknowledged me or said anything. I stood there for a couple minutes. Still no acknowledgment. I walked out. My first and last time. Unbelievable.

The amount is quite decent. A bowl is much larger than the chipotle. The food doesn’t look very good and it tastes ok. Definitely add guacamole to your meal.

I found Hair from one of the employees of QDOBA Mexican Eats in my Burrito 🌯 🤢🤮

I’ve been a customer here for a little over a year now since I live so close to this location. First importantly, the food is amazing (qdoba does a good job of maintaining quality along most of its locations). However, ever since I started coming here I’ve never understood the attitudes and rudeness that the staff carry. Including the 2nd shift manager. I mean every single time I come here there’s some type of attitude or rudeness occurring. I’ve even heard the employees talking bad about a customer in front of everybody. Some nights they even close early with no warning or sign posted. There’s been times where I make an online order that’ll be done at 9:30-45 (they close at 10) and when I arrive the door is locked, none of the employees will acknowledge you, and they won’t answer the phone even when you literally hear it ringing from outside. I’ll continue to go here because it’s the only option when you crave nearby qdoba, but there has to be something done about how unprofessional the employees are, there’s just no reason to be this rude and nasty on a daily basis.

I love the food, but customer service sucks double time. They act like they don't want to give you the food, like you're taking the food off their plates. The rolling their eyes at me, just looking really irritated that they are serving me. If they wasn't preparing my food right there in front of me, I would want it. I wouldn't trust what they may have done to. It's really ridiculous 😒