The white lady with curly hair follows every person of color around. Extremely racist and messed up. Tons of white people were shopping in the store without being followed but I saw her, the only person of color being followed around her ENTIRE time shopping. I’m happy she recorded it because things like this need to stop. It’s disgusting. She did post the video of her being followed the entire time while shopping and many other people commented saying they had the same experience with this lady and with Nordstrom in general. Do better and stop following and judging people based off of the color of their skin smh.

Wow, great Nordstrom customer service was outstanding, immediately when we walked through the door Marcus P greeted us, he asked if we needed help, we replied and told him what we were looking for, He escorted us to the section of our interest and helped us from start to finish.

If you want to get followed around while shopping as a minority shop here (: the lady with the "curly" hair who looks like she peaked in high school. Definitely follows folks around. She was wearing my a black leather jacket too. I felt extremely unsafe.

This location is in Tysons Corner mall. Tysons is the best mall in the area by far! If you park in the C parking lot your entrance is right there! This store has amazing clothes for men and women. The best shoe department in any store and lots of mostly great employees. If you need clothes! This is a great choice! Easy access! Friendly people and good service. Have fun shopping here!

I bought online set of 6 glasses and on photos you may see what I got: bunch of paper and 1 glass with the receipt inside the glass. Someone from Nordstrom definitely packed and shipped this box almost empty. 1 glass for $50. Shame on Nordstrom for this. My 1st time ordering something at Nordstrom and definitely the last one!

Nordstrom is a shop of a special nature, which contains most of the famous brands in clothes, shoes, household appliances, and sportswear. Of course, if you buy from this store, you have the money because the prices are official and high, but in May and October, you will have some discounts. I visited the Tyson Mall branch Divided into three floors, you will see everything you want to see from international brands, but the important thing is whether you can buy it or not. And there is a section for everything related to beauty products

Had to go pick up a couple pair of men's shoes for an upcoming Europe trip . While trying on shoes, I could barely hear my self think as I was surrounded by employees who was idly standing by and having a good ole' time chatting away and laughing as if they were at a cocktail party for about over 30 minutes. My sales person did his job and while I paid, I noticed that the trash can was overflowing and half eaten chocolate bar was on the counter. Yes, Wednesday night is slow but clean up or pretend to do something other than turn Nordstrom mens shoe department as their cocktail lounge. This is why folks would rather shop on line. Train better, how I miss the old Nordstrom where customer service was above par.

I visited the Nordstrom store on Saturday, July 1st, at around 6 pm to exchange my Charlotte Tiburry cosmetics because I had an adverse reaction to them. Unfortunately, I didn't have a proof of purchase, and I had mistakenly thrown away the boxes with the stickers. However, I was fortunate to find the salesperson who had initially sold me the items. She was willing to assist me but being new, she wasn't sure how to handle the situation. She called the manager of the cosmetics department for help. The manager, an Oriental-looking woman, arrived with a fake smile and exhibited rudeness when she informed me that she couldn't do anything about it. I tried contacting a different manager, but even they declined to help. As a Nordstrom customer since I moved to the US in 2009, I have never experienced any form of disrespect until that day. I felt terribly disrespected and abandoned, as I received no assistance despite the confirmation from the salesperson who sold me the products. I am unsure why we couldn't locate my purchase, but I believe I should be entitled to a store credit. I contacted customer service, and they provided me with the corporate number to file a complaint against that particular store. I believe that as a customer, I deserve assistance rather than disrespect. Although the store is beautiful, the staff working there lacked a sense of good customer service. They were rude, disrespectful, and unprofessional. It seems that the times have changed, and there is a lack of emphasis on client relations. It is unfortunate but true.

I went in a few weeks ago to look at shoes on the third floor. I met Kristen and she knew I wasn’t ready to buy that day, that my husband wanted to know exactly what I wanted for my birthday gift. She was so patient and kind and pulled a ton of shoes for me to try on, set up an account and sent me all the shoes I tried and what sizes were best. She got to know me and was SO kind. I went back this week and had such a great experience again with Kristen we each purchased a pair of shoes with her. Needless to say I see a great working relationship and I can’t wait for my next trip to shop with Kristen! Thank you for your patience and kindness! I’m picking up my shoes Monday and will 100% send you pictures of them with my Jeep!! Xoxo

I’ve been to this Nordstrom twice to buy designer shoes. The first time the sales associates couldn’t be bothered to leave their group to ask me if I needed help. I ended up going to Bloomingdale's where their associates were much more inclined to help. Today I decided to give it a go at Nordstrom again. One guy did go check for my size but as I approached another sales associate who was judging me from afar I watched her look me over from head to toe as if to assess me. I ultimately went to Bloomingdale’s again to spend my $$$$ and they even had my size. I don’t think I’ll be giving this Nordstrom a third try.

Love the Nordstrom service. Employees for the most part are very attentive. At least in the women & beauty department. The children’s shoe section not that much. But once you get someone’s attention they are very friendly. Love the details Nordstrom has for the kids like the fish tank, the coloring table, and all the kids get a free balloon.

Nordstrom in Tyson’s Corner mall is the widely acclaimed and well-known upscale department store featuring designer clothing, shoes, handbags, accessories, jewelry, and cosmetics. The men’s shoe store has a very solid selection of upscale designer sneakers such as Golden Goose… Check out the Golden Goose sneaker options at this store!

Such a pleasant shopping experience every time….. Thank you Nordstrom!🤗

I shop at Nordstrom’s quite frequently but for my 35th birthday I gifted myself these $795 earrings. I am truly in love! I get so many compliments when in wear them. Money well spent. If you’re debating, please get them, you won’t be disappointed.

It’s not too often I shop in a mall, but since the temperature is ridiculous it’s only right to visit with teenagers on a summer Friday. The shoe section is average compared to other Nordstroms, the clothing section was okay, but the best was the service. Every employee I came across greeted me and it was easy to get assisted.

It was an okay experience. This 1 lady looked a friend and myself ul and down and decided that she didn’t want to assist us. However it was two other individuals that actually took the extra time and care to ensure that they provided great customer service. While the other sales associate responded to my friend with a very nasty tone and response.

Isaiah at Service Experience is so friendly, approachable and knowledgeable. I am very glad he helped me with my transactions and answers questions about shoes and men's. It was a great experience. Thank you, Isaiah!!! You rock!!!!

A well-organized place with good prices and much Variety of products.

On Sunday my fiance bought me a white givenchy purse. The sales person ( jillian) went to the back to grab me a new one. I'll admit I didn't check the bag, but I'm used to Saks where they check the bag in the back. Once we got home the next day, we realized that the bag was dirty and had cuts. I called the store told them what happened and that we live 2 hours away one way. They offered nothing but to hold another back for me, and promised that it'll be there. We go back Wednesday to swap out bags and it's not even there!!! Once again nothing offered to make up for it. I could've just mailed the bag in. I feel like this Nordstrom is below other Nordstrom standards. This was supposed to be my birthday gift.

Had great service from Bernard in the Men's clothing department where he gave me extensive advice and recommendations on the AllSaints Cora Leather Jacket. I was unsure if I needed an L or XL and he helped decide what was best for me. Definitely seek Bernard out if you need assistance!

I regularly visit Nordstrom, and what blows me away every time is the Cafe. The young lady behind the counter Diana is a wonder! She has made my order fresh for over 10 years! So glad that you keep great employees like that. The Cafe is always a treat, the food never let's you down.

Lysa Senich was just the epitome of professionalism. We love her. She was patient, an expert representative and sold me a tuxedo that makes me very happy to be a groom. She has a superior eye for detail and insisted she personally look over the final tailored product. We are so glad to have worked with her. We will be coming back for her knowledge and expertise in the future. A+++++++ Jason and Johanna

Things always magically work out and fit just right. Make Merry? Check.

Seek out Ian G.!!! Not only is he an absolute gem of a human, he’s knowledgeable, accommodating and insightful. My husband hates shopping and is a really hard fit. Ian helped him find the best feeling/fitting clothes he’s ever owned. He walked us through multiple departments and even helped with shoes and women’s wear! Go see Ian. You won’t regret it.

If your not shopping at Nordstrom, what are you doing!!! Nordstrom is the best place to shop for all of your unique designer pieces, the ambiance and design of their stores pulls you in to the shopping experience! Stop by Nordstrom today, you won’t be disappointed!!!

Of course the store is amazing, but went specifically to view the Balsam Hill Christmas Tree lot. They had lots of choices and so we were able to get a good sense of the quality of the trees. Mission accomplished!

It's Nordstrom, you know... Very wide spectrum of clothes in terms of prices: from relatively moderate prices to super high ones. As to this one: location - Tysons - a very good one.

They have a wonderful designer section and had more available than Neiman Marcus in Tyson’s galleria as far as women’s shoes. Nigel is wonderful and very helpful.

Kery is Amazing! This is one of the reasons why my husband and I have shopped here for 20* years!! Kery came over and asked me if I needed help and she was beyond that. I have an interview that is coming up very soon and needed help she spent so much time finding me in the correct sizes and the right matches. I could not be more grateful. To top it off when the pants were too long she called alterations and they came up immediately were able to take measurements and ensure that I would have them in time! I will always come back to Kery, some one that respects my time and needs and genuinely cares is not found easily.

It's sad that I had security follow me around this store . The reason I noticed him was because as I was leaving out after spending my money a guy proceeded to follow me out then I realized that I was on the wrong floor where my car was parked me and wife turned around and went downstairs he was there again following until we got out the store. All Black not up to no good Nostroms .

Great shopping experience with attentive associates ready to assist. Customer service was 5 stars. Make sure you get the almond latte from the cafe 🤌🏼

My fiancé and I were at the store on Friday evening to buy a pair of Valentinos. They did not have it in my size so we decided to order it online! The delivery was faster than expected, it arrived this evening. However, they sent me a pair of used shoes. Looks like someone has worn and returned it. This is very disappointing and unprofessional.

I got fitted for a bra today by Anne, it was an amazing experience! Great customer service! Made me feel confident and joyous! Will be returning again!

I always park near the Nordstrom entrance on their 2nd floor. That way I know where to go when I leave Tysons mall. This time I stopped by the purse section to look at bags. I'm glad I did. I was able to see so many bags that I previewed online. Some were cuter in person, like this Tory Burch in the picture. One had leather softer than I'd preferred. Another was too small for my phone. Even my 12 year old daughter perused the section but no way was she going to get a bag.