Vinmec International Hospital image

Vinmec International Hospital

General hospital

One of the Most Reviewed General hospitals in Ha Noi


Address

458 P. Minh Khai, Khu đô thị Times City, Hai Bà Trưng, Hà Nội, Vietnam

Website

www.vinmec.com

Contact

+84 24 3974 3556

Rating on Google Maps

4.00 (793 reviews)

Open on Google Maps

Working Hours

  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: (International Women's Day), Open 24 hours, Hours might differ
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: doctor (21) hospital (21) test (11) friend (10) experience (9) department (8) doctors (8) staff (8) appointment (8) service (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Alex 6 months ago on Google • 55 reviews
    A few years ago, I went to the orthopedic department due to inflammation in my knee. The doctor there (dr Linh) looked at the MRI images and said that my cruciate ACL were torn and that I needed surgery immediately. He told me that he would give me a discount on the surgery fee and a certain amount. Anyway, later I went to different doctors and it turned out that my ACL were not broken and the inflammation in my knee was due to the tendon. I am very healthy now. If I had believed the doctor, I would have had the surgery for nothing and paid that much money. Think twice before going to this hospital.
    11 people found this review helpful 👍

  • 5/5 Alex F. 5 years ago on Google • 401 reviews
    Simply the best Hospital in Hanoi. Expensive yes but not too much. High quality clean and professional staff. Located inside Times City it allows it to have also a clean neighborhood. I highly recommend this hospital. Also many staff are English speakers so it's good for foreigners
    4 people found this review helpful 👍

  • 1/5 Reya J. 3 years ago on Google
    Been here 3 times - they call me and tell me to come in at a certain time and then tell me to wait for 2 hours. Each time has been a slow and pathetic experience. One star because it’s probably better than the government hospitals - although for the price they charge you it’s not worth it one bit! My response to the reply below as there is no option to reply there - the experience being “imperfect” is an understatement. The experience being “Pathetic” is how I would phrase it. I’m sitting here again because I have an appointment at 1 pm with the doctor and apparently no one can check me in and no one can take payment. Every time I’m here I have to wait for 2-3 hours and if it wasn’t for the one doctor that I like over here trust me I would never return. You guys are the absolute worst!
    7 people found this review helpful 👍

  • 1/5 Hung D. 2 years ago on Google
    Bad experience! Overcharging for services, only 1 dr in ENT dept. Staff cant tell precisely, appoximately howlong patient have to wait for treatment! We did not mind paying a higher fee for quick service .However they actually seem not to care about it! There are many other choices near by!
    6 people found this review helpful 👍

  • 4/5 Anastasia 1 month ago on Google • 198 reviews New
    Big and beautiful clinic, but the tests are too expensive (compared to Russia or even South Korea). The doctor I visited seemed professional. She sent me my test results the email along with drug prescription. For the price of services, I don’t know why they are so expensive. Teeth cleaning is more expensive than in Spain. Why do they think it’s OK to rip off foreigners? Not every tourists comes from US, and not everybody is rich.
    3 people found this review helpful 👍

  • 3/5 Luu Van K. 5 years ago on Google • 47 reviews
    My kid had a problem with blood coming out from her nose. I got her to the pediatric department in this hospital for a check. The facility is well equiped, it's neat, clean and staff are nice. That is why it is expensive. However, they let my kid wait too long for a simple blood test, when there are not so many patients. The operation process seemed like not efficient. Feel like a bunch of amateurs don't know how to work effectively. Got to get it 3 star only
    5 people found this review helpful 👍

  • 5/5 Thaibao L. 1 month ago on Google • 364 reviews New
    My hospital

  • 5/5 ツTamaRa 3 months ago on Google • 74 reviews New
    Everyone spoke English, I felt very safe in their hands. Doctor Nguyen Vinh Toan explained everything and answered all my questions , super nice and also the pharmacy . The cost for consolidation is 1300k and after 5pm it's 1800k.
    3 people found this review helpful 👍

  • 1/5 Roaring K. 7 months ago on Google
    12 million vnd for a normal digestive system service. It’s just ridiculous. Go to other hospital with the service standard and much 5x times cheaper price.
    3 people found this review helpful 👍

  • 3/5 Michelle C. 3 years ago on Google
    Facilities are up to par with international standards but the staff are lacking in very basic organizational skills sometimes and aren’t very fluent in English. They didn’t even keep my email to send me test results that I paid lots of money for. If I didn’t call them, then i wouldn’t have even found out that they didn’t keep my email. Make sure you communicate very clearly with them and triple check everything. Some very, basic protocol that you would think just comes from common sense could be overlooked.
    2 people found this review helpful 👍

  • 1/5 JAY Y. 3 years ago on Google
    Poor service, staffs really unkind, really really bad food.... there are so much better option in hanoi.. no reason to come here.
    2 people found this review helpful 👍

  • 1/5 김대환 1 year ago on Google
    sorry posted at wrong, my review should be Vinmec at Da Nang Bác sĩ, MSc, MD Dương Xuân Lộc Shame on you, your obligation for being doctor i and my families visited Vinmec Danang emergency department at 18.Jun.2022 night. you consulted 4 including 2years baby as well. i clearly insisted that mostly our concern is baby after car accident. so wanted clear diagnosis and medical reports. you just issued 3 adults and said baby's one Vietnam Police will pay and take care. anyway we didn't get any medical report for baby and heard your hospital that didn't charge any thing for baby. meaning that you doctor and police pretended to care baby but nothing. be shame on you, you gave up responsibility of doctor that deliver correct information to patients and don't cheat them. if possible, i will spread this where i can including all your Vinmec hospitals branches.
    2 people found this review helpful 👍

  • 5/5 Nguyen Duc T. 3 years ago on Google
    I used obstetrics services. Very good. Thank doctors an nurses for their wholehearted supports. Have translators for foreigners.
    2 people found this review helpful 👍

  • 4/5 Caden L. 7 months ago on Google • 21 reviews
    Come to this hospital for emergency body allergy. Was here 4 nights for medical checkup and treatment. I was assigned to tropical decease ward due to inflammation on skin. Overall room is standard remind me of Subang Jaya Medical Center by Sime Darby in Malaysia. Both have very similar vibes as private hospital and hospitality services. Nurse is helpful and supportive during the time. Food menu is dynamic, Vietnamese, Korean, Japanese & Western. I tried all type of cuisine but highly recommended Vietnamese cuisine here. Their canteen chef is really good in cooking Vietnamese food. Only the flow in the hospital is a bit slow and I spent 4 nights more than my expectations. And there's 2 days in hospital actually just rest well in room and no any test or examination. Also the important report and conclusion still need to wait 1 weeks to know what happen to my allergy. Maybe doctor is busy and in the weekend also. But overall compare to domestic hospital here this is consider quite complete and fast already.
    1 person found this review helpful 👍

  • 5/5 MunchySnorlax 1 year ago on Google
    I had a emergency visit to VinMec with colitis which I didn't know I had. I arrived at VinMec at 5 am and was greeted by the amazing nurses and doctors. They instantly checked my vitals and assessed the situation professionally. Within 3 hours everything was done to get a diagnosis including an ultrasound of every major organ, a ct scan of every major organ, a blood test, urine test and a fecal matter test. I was inlayed for 2 nights and was taken care of better than I could wish for. Being originally from Sweden the difference in hospital care was night and day. In Sweden you wouldn't get 1/1000 of the care I got for any amount of money. So I was happily surprised that vietnamese doctors and nurses were so competent and professional. I would STRONGLY recommend anyone to visit VinMec.
    1 person found this review helpful 👍

  • 5/5 Ponciano C. 8 months ago on Google
    Our experience at VINMEC for more than two weeks is excellent. We have experienced God's saving and sustaining grace tru His mighty acts. God worked wonders and miracles through the compassionate medical practitioners. Doctors, nurses, pharmacists, and servers are all humble, kind and compassionate. Thank you so much VINMEC! All to God's glory! From the Cudiamat family
    1 person found this review helpful 👍

  • 5/5 Hyungdug K. 1 year ago on Google
    I strongly recommend this hoapital. I visited ER and got urgent surgery during my buainess trip. Good facilities, great doctor and nurse in there and I am on the way back to Korea now. Thank you all of them in ER and 6th floor.
    1 person found this review helpful 👍

  • 5/5 Spencer B. 1 year ago on Google
    I'm from the US. Came here for a severe tonsil infection. If you are a westerner and need to see a doctor in Hanoi, you want to go to this hospital. It's clean, it's not crowded, they speak English, you won't wait too long, and they will take good care of you.
    1 person found this review helpful 👍

  • 1/5 Marc H. 2 years ago on Google
    Absolutely disappointed to find out that I wont be available to get my prescription medication due to the lockdown. I was so relieved to finally find this medication in Vietnam. The medication is a schedule 6 which means that it has some pretty nasty effects if you just stop taking it. The past two times I went to the psychologist she asked me one or two questions and that was it. Now I'm told she needs to run tests therefore she can't give it to me? I've been taking this medication for almost most of my life. So much for it's "international" standards"
    1 person found this review helpful 👍

  • 1/5 Татьяна �. 2 years ago on Google
    This time I had very bad experience. I need to pass the blood test to consult with my doctor from another country online. They didn't take enough blood, so I had to come back while I live far and don't feel well. We agreed that they will send the results to my email. Had to call them 3 times until they told me they could not send it because it's yahoo.com email???? I have payed an online consultation with my doctor which I missed because they didn't send me my blood results even the next day after I did the test. Very disappointing. Lost money and time.
    1 person found this review helpful 👍

  • 2/5 S. V. 3 weeks ago on Google • 40 reviews New
    Most of the staff and doctors are very friendly. I felt safe and the treatment was good. Negative is the departure progress. You should calculate a full day for that if you have an insurance even with direct billing cooperation! After one month I am still waiting for payment that was charged too much and confirmed by the clinic. Some staff is not able to communicate in English, only with translator app. That should be a nogo for an international hospital.

  • 3/5 Nhung D. 1 month ago on Google • 38 reviews New
    The doctor was relatively gentle. Vinmec also supported and resolved related issues when I had a bad experience here. Hopefully the hospital will improve information issues, and visitors themselves will be proactive in asking for clear information to protect their rights.

  • 1/5 Krish G. 1 month ago on Google • 30 reviews New
    The doctors are not honest. They keep making you do test after test. Will not return to this hospital nor recommend going here.

  • 1/5 Design P. 1 month ago on Google • 19 reviews New
    they don’t even try to understand the root of the problem, just ask you to make a lot of tests, to spend money and then prescribe painkillers, even though the real problem is not solved

  • 5/5 Ming Lee L. 1 year ago on Google • 16 reviews
    so clean and modern. The receptionist, nurses to doctors are helpful and so professional. Been there 2 times and so impressed. Rated 5 star.

  • 5/5 Andre 2 months ago on Google • 7 reviews New
    The best hospital experience i have ever experienced. Great staff, Nurses and doctors and great value for money. Better than most of the facilities i have used in all over the world.

  • 5/5 Ana G. 1 month ago on Google • 5 reviews New
    I spent 6 days at the hospital and couldn’t ask for better care. Doctors and nurses are really nice and very knowledgeable.

  • 5/5 Hà N. 1 month ago on Google • 3 reviews New
    Every time I go to the hospital's thyroid department to see Dr. Hoang Anh and Dr. My for an ultrasound, I feel motivated. Wealth goes together with Virtue. Support the hospital, be grateful to Dr. Hoang Anh and Dr. My

  • 5/5 Dr. Wolf W. 1 year ago on Google
    I cam here with sinus issues..made and appointment via the app only a couple of hours agao. Service was quick and I felt in very competent hands. The doctor explained everything in very detail.

  • 5/5 Dr. Nguyen Tri Q. 3 years ago on Google
    Very good!

  • 5/5 Hasitha S. 2 years ago on Google
    Good place for doctor visit

  • 2/5 Tartan S. 8 months ago on Google
    The service here is absolutely atrocious. The staff can be nice. But the billing department are less organised than a flock of headless chickens.

  • 1/5 MrSpartanspud 8 months ago on Google
    Typically disorganised when it comes to appointments and payment. They will ask you an hour beforehand if the insurance will send a GOP, which they have already sent, then ask you to ask the insurer to change something less than 20 minutes before your appointment.

  • 1/5 Châu M. 8 months ago on Google
    They take so long to deal with the insurance. There was 30 mins before the appointment with the doctor and suddenly they just asked “whether your the insurance has sent the GOP”. Then they took 30 mins to check the email. Even though the email saying that the insurance is gonna pay for the fee but they still kept insisting on us to call the insurance again to send ANOTHER GOP. Eventually we could not go to the appointment

  • 1/5 Vân Anh N. 4 months ago on Google • 1 review
    It’s horrible experience when my friend examined in Department of traumatic and orthopaedics surgery. This comes from the attitude of the main doctor who was responsible for examining my friend, just a cursory diagnose without any appointment for in-depth examination. Terribly, he not only did not find the result but also OUTRAGED my friend because she uses insurance. More detail about this case, my friend has had a backache for a week so she decided to examine in Vinmec Time City with an advance appointment. When she came, a doctor named Hùng treat my friend uúnatisfactorily. He just touched her back and gave a conclusion with a doubt. And then, he told my friend should move on another medical department for examining. She did followed by the guide. But, no result was found in this department, doctor in here brought my friend back to the first department. In the second meeting, Dr. Hùng still stated that my friend was fine, just need doing more exercises, and he gave my friend an impolite attitude with a blame on using insurance in examining. Thus, the result my friend gave through the examine was AN OUTRAGE instead of a medical conclusion.
    6 people found this review helpful 👍

  • 5/5 Phong N. 11 months ago on Google • 1 review
    Best valued medical service, I got shoulder dislocation while was traveling. I booked appointment on Mon morning and immediately 24/7 hospital service called me to confirm. After few techniques with X-ray and diagnosis, doctor of orthopaedic surgery gave me order to stay at hospital and indicated me an osteopathy treatment within day. I'm recovering fast with 5-star service here. Thanks!
    4 people found this review helpful 👍


Call +84 24 3974 3556 Open on Google Maps

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