The price is appalling. Consultation fee is 680k for Vietnamese and $63 ~ 1480k for foreigners. Can you imagine if this kind of double pricing standards is applied in US or EU? A simple complete blood count test costs $35. For $130 you can already get a general health checkup package at places like Victorina clinic in Saigon, with consultation and full on thorough urine + blood tests included. And medicines, oh medicines. I thought they wouldn't rip you off on medicines but turned out they did coz they could. They charged us $2.84 for an Augmentin tablet when you could totally get it for $0.9 at any pharmacy. Who knows headache and sore throat would cost you $173 in total? What a joke.

I made an appointment for 8:00 am. I double confirmed prior to visiting the clinic. When I arrived the nurse took my blood pressure and told me to wait for the doctor. At 8:30 I heard the nurse on the phone with the doctor who said “I do not have patients today.” So I spent 30 min in a cab to get to a place that didn’t even tell the doctor I was coming. They asked me to wait “maybe 1 hour” for the doctor so I left. Horrible customer service.

I'm Canadian and saw another review from a Canadian so chose this place. Booked an appointment for some blood tests. Arrived early, was seen early and had results in 40 minutes. Everyone was very friendly and professional. Facilities were very clean and modern, had no concerns at all. They quoted all costs to me before booking the appointment and again before proceeding. I can't comment on Vietnamese pricing but very reasonable for me. Will go back here again.

Very attentive staff, speak good English so can communicate well without issues. Doctor is helpful, careful and professional. Generally good experience

The counter can speak Japanese and is friendly. Even when I told them about my symptoms, they were able to communicate well with me, and they were also great at dealing with insurance and other matters. On the other hand, the Japanese doctor named Chiba did not have a supportive attitude, which made me feel very bad. The disadvantage of being irritated by this person is greater than the advantage of being able to understand Japanese. If you do not tell them about your medical condition, the medicines you have, and the vaccinations you have received, they will become irritated, and the examination will be like questioning your answers. I didn't get close to the patient's physical condition, I didn't dig deep into the patient's physical condition, and I didn't know what the reason for the visit was. The result appears to be a misdiagnosis. There was no atmosphere of caring for patients. Doctors who can speak English will explain things in easy-to-understand English. I think it's better to use them.

2 days into my tour to Vietnam started feeling pain in my shoulder. Asked the guide for recommendations and she suggested this medical center. It was amazing. Within an hour, I saw a GP then an orthopedic, got an X ray and ultrasound. l got diagnosed, got medication and was released!! Throughout the process, the staff/caregivers were attentive, supper nice and most importantly, professional. I also asked to be sent the diagnosis and imaging results via email which they did. While I would not recommend anyone to need medical help, if you do need such a place in Hanoi, this is where you should go.

Went out of hours with what we didn't know if was a stomach bug or malaria (similar symptoms). Processed very quickly, the reception were very nice. Had a couple really nice nurses and a lovely doctor who had also worked in Paris for a few years. They did some tests on the spot, took my details to email me further results of a final test and gave me a prescription. The doctor consultation was the most expensive part at $95 but they told me if I'd been able to come in normal working hours it was much less. I didn't think it was unreasonable given the time. The tests and prescription were quite reasonable - $30 ish per test, a couple dollars for each medicine. It was processed in the on site pharmacy where a nice pharmacist explained everything to me again whilst handing over the prescription. Very clean, efficient and good command of English throughout the building (as you might expect, the doctor and pharmacist had the best English but everyone else was pretty fluent too). I would recommend as a good place for tourists in need of medical care, especially those preferring to communicate in English or French. I also saw a Japanese section on reception.

Very good service, bit expensive maybe but we had an insurance. English was very good. We visited twice. First unannounced, and I was provided with almost immediate care. The doctor ran some tests and gave me some medication. The second time, we scheduled an appointment through WhatsApp on Sunday, and when we arrived, my wife was immediately taken care of, and the doctor gave her some antibiotics. Staff is very polite and attentive. This exceeded my expectations. Very comparable to any standard 'western' facility.

Easy appointment scheduling via WhatsApp; Nice, competent doctors, you hardly have to wait for the test. can be made, there is warm tea for the waiting time

The staff, doctors and nurses were very professional, helpful and compassionate. Thank you very much for your prompt care!

Fantastic hospital! Went there to get a Covid PCR test for a flight and the place was really clean and had good social distancing in place. I went back the next day and asked them to print an extra copy and they were happy to help!

This is good hospital for health protection in Hanoi. The doctors are nice and easy to talk to. The facility is acceptable and price is reasonable.

I brought my Vietnamese foster daughter here for a check up with the pediatrician. I needed someone with whom I could speak English so that I could be part of my daughter’s treatment. It made me feel more comfortable knowing I could ask questions her family might not know to ask. However, I did not expect to find the same level of treatment I’m used to in America. I found that was silly. We saw Dr. Sheila Rodriguez. She was as professional and knowledgeable as any doctor I’ve seen in the US. But her manner was better than most I’ve experienced. I also never felt the treatment and care was being rushed. It took as long as it needed to take for Dr. Rodriguez’s thorough process and explanations. And for us to be comfortable in our understanding of what the next steps were. Dr. Rodriguez is my new benchmark for how a pediatrician should be. I had total confidence in this doctor. And today, two days after seeing her, she called with test results and further advice. We feel we were in good hands and are now heading in the right direction because of Family Medical Practice in Hanoi. This is where we’ll go from now on for yearly check ups and consultations.

A great experience from beginning to end. Everyone was polite, respectful, patient, and professional - I felt really well taken care of. The doctor who took care of me was super nice, explained everything, and answered all of my questions, which was very calming given that I was freaking out about my health scare. Oh, and everyone spoke English, which was a huge benefit. The bill was quite hefty, but given that it was late evening and an emergency - I did not wait for more than two minutes to be examined - it was well worth it (and travel insurance will cover it anyway). Thank you all for being so awesome!!!

What a relief to have such an excellent and willing team at FMP in Hanoi! I usually go to the Saigon locations because I am based there, but I had a massive scare with an eye infection. Luckily, Dr. Nguyen Duc Anh came in on Sunday to see me and could diagnose and prescribe medicine. Now, about 24 hours later, I am feeling so much better! Thank you, doctor, and the team at FMP Hanoi!

I found myself needing a hydrocortisone injection, they got me in promptly, very clean facility, and very easy spoken English. A doctor came in on his day off to help me because he is the only person they have that does this procedure. We were in and out in less than 2 hours and everything was easy and professional. Grateful for the help!

We are from Canada. My husband had tonsillitis. We got an appointment within 1 hour of calling. He was examined, had blood work and tests done with results and given medications all under 2 hours. We were quite pleased with the service and everyone spoke English.

Cant say enough great things about this hospital, friendly staff that speak good english. I came in without and appointment with a fractured foot, got good and quick help. Felt safe, I hope I dont have to visit again but I would 100% come back.

best experience within a medical facility i’ve ever experienced. was seen almost immediately. had a x-ray of my chest, blood test and medication prescribed within an hour and a half. very assertive and friendly staff. 10/10 would recommend if you’re a traveller with medical insurance.

Suitable for people with private medical insurance as medical advice definitely motivated by potential profit eg excessive expensive tests recommended as routine. My baby presented with dehydration due to gastroenteritis, most likely, and I was shown a bill of €279 for the recommended treatment.

This is one of the good family medical clinics in Hanoi. I have been treated for travel medication. Hospital staff are very friendly and managed very well for international travellers. I was treated by Dr. Hiroshi Chaba , I would appreciate his experience and treatment methodologies.

So glad we found this clinic. The staff were very attentive, and knowledgeable. English was fantastic, and I felt in competent hands, given the apprehension to attend an overseas medical facility. Would highly recommend, particularly in comparison to the international hospitals here, happily would attend this clinic again. Thank you.

Attended a consultation in the morning due to an ear infection, where i was given antibiotics. Shortly after consuming, I had a big allergic reaction and rushed back, where I was treated immediately and effectively. Not charged for the return consultation, refunded for the antibiotics and provided with medicine for both swelling and ear. Great help.

Been a few times. Never again. Shabby building. Insensitive, slow doctors. Bureaucratic past the point of even VN regulations and exploitatively prices.

Great service over 8 years for my son, my wife and me. The best in Vietnam. Reliable, responsive and always helpful. Highly recommend it.

Receptionists, nurses and doctor - all spoke very good English. I did not have appointment and since they were fully booked, i was told that waiting time is about 2 hours. Since I was feeling extra bad already 3 days, I had nothing what to lose and opted for waiting. They immediately brought me to the room with the bed and did basic check-up. Doctor came in less than half an hour. I gave blood analysis and test for the flu. While I waited for results nurses were very kind and always took good care of me, gave me some toasts with tea and in some 2 hours I had diagnosis and could go home with prescription and medicine. The only problem is the price - with consultation and all analysis I paid 300$. It was quite shocking... Basic consultation fee is 63$ if You have appointment before 12, if You go after this time, the price is 95$ and analysis are not counted in this fee.

Very professional, very clean, very kind. We came to inquire about a vaccine for Japanese Encephalitis, and consulted with a doctor and received the vaccine. All staff speak English; there seem to be services in Chinese and Korean, as well. They do vaccines, as well as general medical, and emergency.

Would 100% recommend. Was seen very quickly by friendly and helpful nurses and a doctor. Had a consultation, blood work done and medicine prescribed very quickly, with a pharmacy right next door. Everyone also spoke very good English.

Very expensive place to get treated. Did not take insurance and the cost of medicines was very high. Doctor was ok but tests were very expensive

Went in to get a potentially infected burn checked out. I had called my insurance beforehand and when I walked in they had the paperwork ready and I was in an out in less than an hour. The staff spoke English and all communicated very well.

Very nice and clean clinic. The doctors speaks perfect English and is very polite. Definitely recommend!

I’m from Italy and I can easily confirm that this private hospital has the same, if not higher, health system compared to our public health system. Smooth, no waste of time, clear information, good treatment. The price is quite expensive (I hope you are smart enough in 2023 to travel with private insurance) but it worth it. If your priority is to have a perfect treatment spending less time possible this is the place for you. I spend more or less 450$ to have 2 x ray 2 appointment with the doctor and one surgery in order to remove k wires from my finger + basic treatments of my scarf. Definitely worth it.

This place was recommended to me by our hotel when my father injured his leg in a car accident during our holiday in Hanoi. I hope no one finds themselves needing hospital care but if you do, I would highly recommend this place. I contacted them on WhatsApp just past 9.30am. They responded within seconds and I had an appointment booked for 10.30am. We got there a bit early but they saw us immediately, with a nurse doing the initial review. The staff were kind, calm and professional, including Dr Michael who very clearly outlined next steps for us. It really helped that all staff spoke English well. My father had an xray and also a couple of other treatments - all done really quickly. It cost about £160 - but given quality of care and professionalism, I honestly think that was huge value for money. When you’re in a new country and have to deal with something scary like an accident, what really makes a difference is the assurance you get from staff. And we left the medical practice feeling much more lighthearted. (Also thank you to the staff at reception who stayed with us even after all treatment and helped us book a taxi and inform the taxi driver to pls drop us right in front of hotel due to mobility issues).

My brother had to visit a medical centre while in Vietnam on holiday. Within contacting the centre via WhatsApp (in English) in the morning to being examined + antibiotics in hand it took two hours. Its never easy to navigate the medical system in a foreign country however the process was very smooth, quick and with competent (English speaking) staff. He thought the price was quite fair at around $115 for everything including the prescription (which is filled at the pharmacy on site).

I arrived at 2 am alone and was shocked by their high level of service and professionalism. Yes, the price is not particularly cheap, but health is not compromised. They took care of me perfectly and provided me with a lot of medicine for the rest of the trip. Highly recommend to anyone who needs urgent help

It s very good to see international staff able to speak english because in Vietnam it s hard to communicate with someone .The second thing the staff take care of me with a professional estimate.The doctor was very good with me and professional.

Great clinic. Friendly, professional, quick and not crowded.

Very quick & thoughtful service. I had an abscess inflammation and needed to cut it out, the nurses were super caring and supportive throughout the process. Highly recommended

I would recommend FMP for the quality and service provided here.

Good service, best take care A-Z

Fabulous experience. I caught Covid in Hanoi. First thought: oh no, how am I going to navigate the Vietnamese medical system? But these guys were so helpful, and so efficient. Tele-health appointment with Dr. Santos, meds — and a thermometer — delivered to the hotel, and very reasonable prices. Also, on call 24hrs a day for follow ups. Thank you so much.

Quick, thorough, confidence inspiring. Pricing is horrendous. I paid more to have stitches taken out here than I paid to have them put in in the first place.That being said the care at the local clinics can be..... inconsistent.......so 2 stars for price because I'm that cheap.

They charge more then double for the treatment other hospitals in vietnam provide and only tell you afterwards. Be aware and ask for the price beforehand!

I strongly recommend doctor Chiba and whole Family Medical Pratcice team. Doctor Chiba carefully listens to the patient's needs and implements apropriate traetment. Other staff members are very competent, kind and friendly.

Fantastic overall experience. I messaged them the concerns on WhatsApp at 3am and they were able to take me immediately. The cost for the visit was $99 USD, which was a bit higher than the other general hospital near us, but well worth it for the time of night we went and the quality of care. They indicated if we came at 8:30am, it would be $67 USD but we couldn’t wait until then due to our flight. It’s still significantly cheaper than what you would pay in US for overnight urgent care. The staff was great and they all spoke English, so no language issue for us. All the equipment was sterile, facility was clean, care was giving fast, and antibiotics we’re given at checkout. Highly recommend this company if you’re traveling and need some urgent care.

They were super friendly and fast! They all speak English. Thank you again for helping us.

It was about six months ago. It took them more than a week, 3 times of tests (blood, scan, and blood) that lead to no result. We have to transferred our kid to the National Pediatric Hospital, and our baby get well soon in just 3 days.

Two weeks ago I experienced my worst nightmare as a solo traveller, as I got ill with an acute kidney infection on my first night in Hanoi and Vietnam. Luckily, my insurance company sendt me to Family Medical Practice. From the moment I entered the clinic, I got the best possible treatment and care by the professional team of English speaking doctors (a special thank you to dr. Santos and dr. Tien) and nurses. I felt completely safe during the whole length of my 6-day stay (!). A doctor from my insurance company followed up on both me and the hospital and ensured me that the treatment I got was in terms with what I would have received in Scandinavia. If you ever find yourself in need of medical attention in Hanoi, do not hesitate to come here. Just make sure you have a good travel insurance before you leave home!