1/5 Arran S. 9 months ago on Google • 4 reviews
I
recently
had
an
incredibly
disappointing
experience
at
The
Local
Bar
in
Hanoi,
and
I
feel
compelled
to
share
my
negative
encounter.
The
service
at
this
establishment
was
nothing
short
of
abysmal.
Upon
standing
at
the
bar
with
my
two
drinks
I
just
ordered.
The
bartender
after
10
mins
poured
my
entire
bottle
of
beer
down
the
sink,
which
I
had
not
even
touched
and
was
standing
right
next
to.
When
I
confronted
him
about
his
actions,
expecting
some
form
of
acknowledgement,
all
I
received
was
a
dismissive
response.
He
simply
stated,
"I
thought
it
was
finished,"
without
showing
any
concern.
To
make
matters
worse,
he
refused
to
provide
me
with
another
beer
and
insisted
that
I
pay
for
a
replacement.
It
was
a
clear
demonstration
of
their
money-driven
approach,
caring
more
about
profit
than
customer
satisfaction.
Hoping
to
find
some
resolution
I
approached
another
member
of
staff
and
expressed
my
dissatisfaction.
However,
to
my
dismay,
my
concerns
did
not
matter.
It
was
evident
that
there
is
blatant
disregard
for
customer
service
and
an
unwavering
focus
on
maximizing
profits.
I
strongly
advise
others
to
steer
clear
of
The
Local
Bar
in
Hanoi.
While
it
may
be
busy,
don't
be
fooled
into
thinking
that
good
service
comes
along
with
it.
The
staff's
primary
objective
seems
to
be
extracting
as
much
money
as
possible
from
unsuspecting
customers,
rather
than
providing
a
welcoming
and
enjoyable
experience.
With
numerous
other
options
available
on
the
street,
there
is
no
need
to
subject
yourself
to
such
appalling
service
and
a
blatant
disregard
for
customer
satisfaction.
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