The hotel is closing its back gate/entrance these days, which is the closest gate you have if you come from the downtown. Due to traffic restrictions (one way), it takes way more time to access to the main entrance of the hotel. I told the hotel to open the back gate all the time as we, including our guest, could not enter from there for three times, which is not convenient. However, the hotel just kept ignoring our repeated requests. I got the feeling that they don't really care about the guests' convenience, but they simply want to have easier management (no management needed if they close the gate, huh?). If you plan to visit the downtown, this hotel is not recommended as the access to this hotel is very very complicated. We even had to stop our car at the back gate and walk up to the hotel in this terribly hot weather, which is unimaginable for this would-be five star hotel. There are many hotels not far from this one, which have much much better and convenient access to/from the downtown including Intercontinental West Lake and Pan Pacific Hotel. If you are fine with a bit more local hotels, you have Hanoi Club and Thanh Loi Hotel in the same area. All of them provide better access to/from downtown and never close the gate just for their easier management. As the traffic jam is quite heavy in Hanoi, this is very important point to consider.

The hotel looks dated but I would say it is very well maintained. Our room was very spacious (see video) and even though we kinda booked the most economical one. Service was really good. We didn’t know they could hold our golf bags for us initially and loved this service once we found out about it. Also, after ordering food (grab delivery), they would also deliver it to our room so we didn’t have to go down and pick it up (just tell grab to leave it at the concierge and service will call your room to confirm) Rooms were kept very clean during our entire stay. 10/10 recommend

Went for a business trip in May, and just getting around to writing a review. This is the best I’ve ever been treated at a hotel. Staff was exceptionally friendly, held the door for me every time I entered or exited and all spoke better English than I do. Restaurant breakfast buffet is fantastic and after the first day, they remembered my name every day and knew exactly what I took in my coffee. Clean, updated rooms. Customer service was world class

Service: beautiful smiling people. Lovely. Rooms, they're OK. For a Dubai or Shanghai traveller, used to enjoy the top, it disappoints. It's far away from everywhere. And locals tell you. Why did you choose that one? It's far away... Still beautiful location, don't get me wrong. And swimming pool is amazing.

This trip we only went for the buffet lunch with Vietnamese friends . We have stayed at the hotel previously and were always well looked after and thought they had 1 of the best buffet breakfast around but let me say the buffet lunch we had this week was exceptional. There was no way we could sample everything so much to choose from . Fresh seafood, cooked seafood dishes, sushi delicious , breads , cheeses, salmon, traditional food and a chocolate fountain with icecream and condiments to match . If you want to treat yourself make a booking here you will not be disappointed the chefs are amazing .

It’s been 2 years since we stayed in this hotel and it’s defiantly not improved .. the staff make no effort to help with any request . There’s always an excuse why they cannot help … the the coffee machine on the Club floor has been producing warm coffee for the 4 days we have been here , we hear many people complaining about it but no one does anything about it .. the food on the club floor is the same as it was 2 years ago ,so still not good … compared to the other Sheraton hotels we stay in this is a poor relation .. cannot wait to get back to the Sheraton in Saigon , we had reservations about booking again At the Sheraton in Hanoi and we should have stayed at the Meliá . We will not be back . Marriott needs to know this hotel does not reflect well on theIr Brand - the overall feeling is they just want to cut corners to save on expenditure ***Thanks for your reply but it’s going from bad to worse for you.. we just ordered room service and was told we could not have the ice cream we wanted that was on the room service menus as you only had chocolate available in the whole hotel … see attached photo from the restaurant .. just another lie from your staff who are clearly not trained to the appropriate standard .. the restaurant manager is not interested to help even after requesting to see the general manger

A tribute to the test of time. This old classic hotel with its private entrance and a temple like lobby tells a story everyone is entitled entitled experience. True legacy. Stayed and enjoyed buffet not to mention the chic hemisphere a la grandiose.

Located right next to the lake with great views and in the centre of the city. Great service, rooms are spacious, the buffet is out of this world. Largest variety of choices in any hotel buffet especially for breakfast that I've ever seen. Breakfast was complimentary while the lunch was ~400,000 for the hotel guests. Would definitely recommend.

Full disclosure, I’m a Marriott member and usually stay at Marriott properties for the status points! But the Sheraton is very good, rooms a little dated but the staff is 10/10! The executive lounge serves food and drinks from 5:30pm to 9:30pm, which is unusually long and their food selection changes with the occasion surprise wines! Happy to stay here again!

Nice hotel in the Westlake area of Hanoi. The hotel is slightly older than the JW Marriott I usually stay at, but the rooms are still nice and the facilities are still in good condition (gym, pool - not a lap pool though, couple of onsite restaurants, spa). I haven't tried the club level and haven't really explored the surrounding area, but will plan to do that on future trips.

Cons: Not a 5-star hotel. Carpets were very dirty, stained and had a strange smell, masked by fabric freshener. Room chair was also dirty and stained from years of use. Bathroom caulking/grouting had some mildew stains and smells. Requested laundry service twice and no one ever came. Didn’t try any of the restaurants though. Not sure how long Sheraton owned this place but they have a lot of work ahead of them to bring this place up to par in renovations with the rest of the brand. Things just need to updated, renovated, deep cleaned and pressure washed. Pros: staff was friendly and helpful. Gym had plenty of equipment. Pool looked ok but I didn’t get in nor was tempted to

Wow - this staff is incredible! Truly they were such a huge help and support. We had a lot of logistics to deal with while staying in Vietnam as foreigners, and the reception/concierge made us feel so at ease. From getting transportation to more remote areas of the country, to needing covid tests, to last minute extra nights booked, to simply needing a taxi at a moments notice... these guys made it happen. Not to mention - beds were comfy, good wifi and AC, and good food. Nice pool and close to downtown Hanoi! 5/5 is well deserved!

Reserved a non-smoking room about 6 weeks before my arrival and the only room they could offer was on the smoking floor. Room was very outdated and smelled like smoke. I left the hotel after 1 night with a fever. The hotel is not in the old quarter where all the tourist attractions are in Hanoi. Absolutely terrible hotel. Also they sell cups of coffee for $7 USD in the lobby. Not sure what they are thinking.

Amazing staff who really went out of their way to serve. Particularly impressed by the few girls who worked at the lobby lounge, they almost ran each time we wanted to make a new order. I was really touched when two of them were standing at the entrance to the lounge watching us as we checked out and i headed over to say good bye to them. Really very sweet. <3 Did not managed to check out the hotel's buffet spread but it must be good as we saw streams of people in and out over Christmas and New Year's to enjoy it.

I enjoyed my stay very much. The service and concierge lounge was top notch. However, I felt the service when taking breakfast in the morning left a little to be desired , though that is not to infer, it was poor service, just that it wasn't up to the same standard as in other parts of the hotel. I found it odd they made pancakes to order yet of the six or so choices of toppings. They did not have syrup. Outside of that, the breakfast buffet was sprawling and all the items were very delicious. Each morning, I tried eating from a different area of the buffet and was never disappointed in any of the choices. I would rate it the best of the three Marriott hotels I stayed at, all of which had very good breakfast choices and made to order stations. Overall, the quality of the hotel was very nice and kept that exclusive feeling by not allowing grab motorcycle riders to be picked up in front of the hotel as it was necessary to walk down the hill to the entrance to pick up your ride. A fairly small inconvenience for the added serenity while on the property.

Hotel in general: Appears to be a little older, but is renovated and presents a very good image. Rooms and bathrooms: Large room with lots of comfort and a cozy armchair. The bathroom is very clean and spacious. I would like to emphasize the rain shower. Especially the quality of the hairdryer is very good. Staff: I myself worked as a front office manager at the Sheraton Zurich Hotel and would have liked to have staff like the one here at the Sheraton Hanoi. The brand standard was met 100% in every case. The attention and professionalism of Quinh (Front Office) was impeccable and exemplary. She remembers the names of the guests and knows how to communicate with them. Food& Beverage: Everything was fine. Overall result: The Sheraton Hanoi and Saigon are very well run hotels. The GM's have done a very good job here. Best regards M.V.P.

This was one of the best hotels we stayed in in Asia. The hospitality was unbelievable. The staff was extremely attentive, and the service was incredible. We have traveled the world, and this is one of the best Marriott we have stayed at in terms of the staff and hospitality. The staff was extremely kind and accommodated all of our needs. The location is nearby the old quarters and is about a one dollar taxi ride away. The location has a panoramic gorgeous view of the lake and is incredible as you do not hear the noise from the old quarter. The rooms are large and spacious, but are not modern. They are very clean and have a beautiful view. For elite members with lounge access there were multiple lounge areas with breakfast and happy hour in the evenings that included many options, including dinner options. The food was very tasty and there was a lot of variety in the food. The fruit was extremely tasty. I would highly highly recommend this hotel as it was my favorite hotel on my trip in Southeast Asia.

Room is clean with reasonable space and the view is good with high floor, but the design look a bit outdated. It’s easy to book GrabCar, but the road outside is confusing for drivers, there is a gate that basically always closed so they often need to take detour to the correct pick up/drop off location (or you will have to walk 3 - 4 mins from the gate to the lobby if you don’t know how to communicate with Vietnamese driver). For GrabBike, you will need to walk your way down/up as well. The service is good though, friendly staffs.

Here is right beside of the most famous Lake in Hanoi. However the room has this poor scenery although even I am a Gold Elite holder of Marriott. This hotel is kinda old one like intercontinental hotel which is neighbor. The roads headed to the hotel are messy and indeed under construction. Dusty, Noisy, crowed, traffic jam seriously, etc. recommend to go JW Marriott or some hotels in downtown for easier access the spots.

One of the better Sheraton hotels. Good breakfast selection, very helpful staff and nice lake view

The Hanoi Sheraton is one of the nicest and cleanest hotels we’ve been to in the area. The staff are friendly and extremely welcoming. From the welcome desk to the business center, we have been greeted by name before even checking in. I especially want to thank Quynh at the front desk who provided us with wonderful recommendations on things to do and places to eat in town! The breakfast here is excellent whether you are enjoying it in the lounge upstairs on the 17th floor or on the main floor next to the lobby. The grounds are kept up really well and are immaculate. I would like to mention that while the rooms are extremely clean and comfortable, some of them do feel a bit dated, a few things that would have been nice would have been side tables and charging options on both sides of the bed. In addition to this, the outlet in the bathroom is not rated for hair dryer use, so you’ll have to use one in the main room next to the television. Aside from these minor inconveniences, I would definitely consider staying at this property again.

Room is small and dated. It needs a revamp soon. Given the price, facilities are all right but too bad room was a bit let down. However, breakfast spread is top notch. You can get local, Korean ,japanese, western and fresh juices here. Location is little bit off to the centre but overlooking Westlake.

This hotel deserves the highest rating for me! I stayed here last week for my birthday holiday and no regrets at all. The staffs here are very welcoming and helpful. Specially SAM, who greeted us warmly (each time) whenever she sees us during bfast buffet. She genuinely ask how was our tour in the city and gave advices on where else we can go. And because they knew it was my birthday, the staff and SAM arranged a little surprise for me in my room! I was so touched with her handwritten card. I swear this is one of the birthdays I will never forget since its the first time I spent it while travelling. Thank you Sheraton Hanoi and SAM for making my day extra extra special! ❤️☺️

Hotel is quite dated and this is very clear in the rooms' decoration and furniture (e.g. there are no USB sockets). However the maintenance is excellent. Staff are very friendly and proactively helpful. Food offer is good, especially breakfast that has an impressive buffet. Nice lake views in this quite part of Hanoi.

While the rooms have by now dated, this hotel is well located by the West Lake and offers panoramic views of the lake. A renovation plan is on the way and the breads in this hotel are lovely, very French. The buffet restaurant serves good breakfast and there has been a soft refurnished Club Lounge on Level 17.

The Lounge on 17 I enjoy very much great customer service. Mihn Ahn has great customer service very attentative to customers. The cooks that cook the daily food are great. They are very nice and cook well. I really like how the doors are opened for me in the mornings its a nice touch. My room is very clean and the laundry persons respond quickly I notice. Great views of West Lake. Very close to place to hang out and eat. I am overly happy with my stay. Good job everyone!

Full disclosure: got the upgrade to the Ambassador suite here for two nights, but stayed in a regular room another two nights. Staff is super friendly and helpful. Buffet is delicious. They will exchange money and break down larger bills for you. Location isn’t that far from Hanoi center and it’s nice to be a bit removed from all the hustle and bustle. Also booked a tour through the hotel where we had a driver and a guide helping us see all the sights and take us out in the old quarter.

Old charm luxury property in Hanoi. It is a full scale 5 star hotel that has an excellent fitness center covering a big pool, spa, gym, aerobic platform, sauna, professional lawn tennis court, etc. The staff is welcoming and always wants to give their best. Restaurant and Executive Lounge is greatly setup and plenty of options are provided. Wonderful view of the river.

Fantastic property in the expat area of Hanoi with a great view of the West Lake. We stayed in the lake view suite for 3 nights and everything was perfect - check in, staff service, room quality, club lounge and food/drink options, breakfast, fitness centre and spa. Definitely recommended for stays in Hanoi outside the old quarter.

We were grateful to stay in this hotel due to the great rooms, friendly services and top location. The rooms were spaceful, luxury, and well distributed. The service was friendly, helpful, and proactive. The location was not far from the Old Quarter (~15min) and with good view, access can be a bit complicated due to all the bikes riding in multiple directions in the narrow road.

I had wonderful experience at the Sheraton Hanoi Oven D'OR restaurant. Very nice gesture by Sam. She greeted me everyday with very big smile. She also made customization to PHO (soup) as per my taste. Also she remembers customer preference. Very nice supervision from her. Overall wonderful experience at the Oven D'OR which makes Sheraton as my preferred booking choice for future accommodation.

Visited on the staycation package. The welcome was very friendly and we were kindly offered a room upgrade. The room style was a little older than some of the other 5* hotels in Hanoi, but nevertheless large and in good condition. The drinks and snacks in the lounge were enjoyable and the service there was friendly, though perhaps a the staff were a little loud when talking amongst themselves. Breakfast was varied and enjoyable. The facilities were good. Check out was efficient. I would happily return.

My room is at 5th floor. Very spacious and clean. Not modern type, but the bed was super. The staffs are friendly. Many local, japanese and western style breakfast and lunch. You will find more fresh oysters here. All fresh. Recomnended. Location is near to some of the main attractions. You can rent a bike n always go local.

Nice hotel, never stayed here but I've visited numerous times. Staff are friendly, toilets are nice and the lobby and surrounding area is kept clean. The also have a large ballroom for big events that you can rent out if youre looking to host something.

Very nice hotel, staffs are kind and warm heart always willing to help

excellent staff, great for extended business stays

Really good place. Nice ambience.

Sunday brunch lovely food catering for all tastes - exceptional dinning experience - wine beer and coffee included no added extras will certainly go again - great staff

I had the great pleasure to stay here on my birthday night (while also attending a lovely wedding)! The entire hospitality experience was on display. I was upgraded for free to a corner suite where I had a lovely view. I had a surprise birthday cake waiting for me when I arrived to my room with a lovely written note (I wish I took a picture)! The hotel itself is quite old but it is a well-serviced institution that I will always have fond memories of.

Stayed here as a family of 5 recently. Excellent service throughout the stay. The concierge and front desk staff were so attentive through our stay - they knew which places we were visiting, checked in on us daily to ensure our day was alright, helped us out with information we needed. The rooms were always cleaned to perfection. My only recommendation would be for staff to enforce the mask policy to be worn among all guests. Notices are posted and some guests ride the elevators or come down to the buffet without the mask. It would also be nice for sanitizers to be placed all over the buffet area and for guests to wear gloves when serving themselves at the buffet. This is done in Thailand when we visited and makes everyone feel safe. Other than this, we loved our stay and grateful for the amazing staff at the hotel.

I think one of the best place to stay with Spectular view of Hanoi and a big lake around it from your room. Must recommend especially if you travelling from India. Regarding dinning be assured you can find few indian items both veg and non-veg on the hotel menu. Really liked the ambiance around the hotel.

Nice and decent room. The staffs were helpful and welcomed us with warm heart. Binh checked us in really fast and answered all of my questions, concerns. Bravo to all the staffs from this hotel. I will be back for sure!

Had a great stay here. Beautiful hotel, with great staff and service. Breakfast and lounge were also amazing.

I'm a Titianium Marriott member which tells you how often I stay at Marriott branded hotels. The Sheraton Hanoi LOUNGE service is the BEST in the world!! The Good: food and beverage quality is second to none - as expected at a Sheraton. Beverages well stocked throughout the day so no issue. The Great: service is usually very good and staff are always smiling. Again, relatively expected at a Sheraton. The INCREDIBLE: Mrs Thao My Tran is the head of the 17th floor club lounge. She and her lounge folks were NEXT LEVEL service oriented!! My family of 6 (4 kids) were treated like royalty for our week long stay. The lounge staff kept an extra eye out for my 2 young girls as bedrooms can be quite cramped - even in a 2000 sq ft Presidential suite. Ha ha My hats off to Mrs Tran and her staff for providing the BEST in the world level service.

We felt taken care of, there was always a warm smile and a willing hand whenever we needed it. Thanks, My, for taking the time and effort to get to know the guests in the executive lounge. We felt so welcome and enjoyed the quiet and peace there. Although we told ourselves to try breakfast in the main restaurant on the ground level, we never did! And the food, great tasting and with enough variety from one day to the next! Ngia and Hue, from the concierge desk/doorman for their helpfulness. Especially Hue, when we were checking out and our booked car from a transport company didn't arrive, he called up the contact centre and got things straightened out for us, big thank you! Yes, agree that the hotel is not in the old quarter, but it is only 12 minutes away by taxi and we get to escape the continual honking in the old quarter. We appreciated the large rooms, we could open 2 suitcases on the floor and still manoeuvre around easily. Everything was in working order. Every day when we returned to the hotel was like coming home. Thank you.

Nestle in a less busy part of the city, good if you like a bit of peace away from the hustle and bustle and don't mind walking a bit to get to anywhere. The buffet there has a great spread and they offer freshly squeezed juices in the morning. The club lounge is great as well with nice views from the 17th floor if you have access to it.

It’s alright. The location is difficult to get taxis and the rooms are too old. There are other properties better to check out. If you’re looking to stay at a Marriott the JW is far superior.

Pros: The hospitality, service and breakfast buffet were excellent.The staff go out of the way to help you and make you feel comfortable. Appreciate their customer service. Breakfast was very good with good variety of dishes.( meat was not halal though, can manage with vegetarian and seafood). Loved the food and special mention to fresh juices. The garden is pretty and can take nice pictures there. Kind of like a wedding photography place. Saw two weddings during our 4 night stay. Couldn't use swimming pool because of cold climate. Cons: The room could be more spacious. The garden area not stroller friendly. The lake is not much visible from the room. The locality is not very happening like the old quarters.

The hotel itself is very good. Despite it lacking a modern makeover, the hotel has been well maintained and upgraded in areas (in part) to keep it looking and feeling grand. The staff are very polite and eager to help out where they can. The breakfast was average - for the price, which was relatively expensive for Thailand, you get a buffet breakfast, with only a few live cooking stations. Perhaps we were unlucky, but there were swarms of Korean / Chinese tourists who are allowed to fill up a breakfast box (takeaway box) and if you timed your breakfast wrong you missed out on all good the options. Location wise you are a ten min cab away from Hanoi Old Quarter. For those wanting a bit of luxury and quiet, where you do not need to hear the constant beeping of motorbikes and cars - it is an ok location. Some lovely little food outlets and spas nearby that are well worth visiting. The hotel could have managed the constant weddings better. Perhaps (again) we were unlucky, but out of the 4 nights we stayed there were 3 weddings being held. It was loud until around 10/11pm at night and they would either be constructing the new wedding set or taking the old one down from 8am in the morning. The F&B inside the hotel is bang average - for a luxury hotel they need more options available. Laundry is very expensive, I would recommend Paris Laundry in Hanoi old quarter for this. Overall, would likely stay again (due to Marriot Bonvoy points) but I would not pay full price to stay here.

This is the only hotel we stay at while visiting Hanoi. The staff is fantastic and the location is very convenient, only a short drive to the old quarter. Additionally, there are lots of diverse restaurants and cafés within walking distance. Most importantly though, is this hotel’s commitment to cleanliness, our room is always spotless.

Spacious and comfortable room, beautiful facilities. Attentive and friendly staff. Great restaurant. Good location on the north side of town for easier access to the airport.

Great location with great views over Tay Ho West Lake. Even though the hotel is a little dated - it’s been well kept and refurb throughout including rooms. Super friendly staff :)