Featured Reviews


Frequently mentioned in reviews: staff (32) hotel (29) service (28) experience (22) room (22) view (20) great (19) Hanoi (17) nice (15) amazing (14)
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  • 5/5 Zhi X. 1 year ago on Google
    Update: They have solved my problem after two weeks. A bit slow but at least they take the action. Overall I had a pleasant experience staying here. I love the bath tub and the view from the room. You can enjoy sunny, rainy and night view in just one day. ——————————— The room is great but attitude is terrible. The amount on the hotel invoice doesn’t reflect to the amount charged to my credit card. I contacted the hotel and they had admitted it’s their fault. However, they didn’t give me any reimbursement, and ignored my emails after that till now. I understand this is not a big amount but this mistake shouldn't apply to me. What really upset me is their attitude.
    4 people found this review helpful 👍

  • 5/5 Tuan N. 6 months ago on Google
    I had a wonderful experience at 3 Spoons Restaurant in Intercontinental Landmark 72. The stunning view, courteous and attentive staff, especially the female staff member who helped me get my latte and the gentleman named Cong who assisted with adjusting the blinds when the sun was too bright, all made my visit truly memorable. The food was of exceptional quality. Thank you for a delightful dining experience!

  • 5/5 Kartika Sari S. 8 months ago on Google
    Great modern spacious and clean room with very hospital and professional staff. Ate at the Stellar Teppanyaki, definitely recommended. A delightful dinner experience with Chef Yoba 👍🏻 kept us highly entertained yet still serving high quality dishes. Worth every cent.

  • 5/5 Khac Hung N. 8 months ago on Google
    Stayed here for 1 night but I’m impressed. The staffs were very nice, friendly and professional. The room was nice as well. Definitely recommend and will come back next time

  • 5/5 Adi T. 10 months ago on Google
    Impeccable service especially by the staffs most especially Diep of Front office and Ly, Club lounge , Let me say, it’s a total experience of hospitality and service . You don’t even have to lift your fingers and the staffs all of them are very responsive. I have nothing to say but all good things ! Keep up the standards! Well done. The rooms were spacious, clean, view is awesome, kept fresh and tidy all day long! This is superb!

  • 5/5 Mai Phương P. 8 months ago on Google
    A top-notch experience in the hustle and bustle of Hanoi. Overall hotel facilities were nice and the service they delivered is the best of comfort and convenience. What they left me most fascinated is the young and dynamic energy that the staff gave me. Unlike hotels where it's all around serving, Landmark72 gave me fresh breezes where young ladies and gentlement are ready to give you chills where the overall atmosphere was like a warm embrace as you got home. Appreciate the hotel and your people. Keep on the work I would love to see you guys with such energy as I return

  • 5/5 RUdolf a. 8 months ago on Google
    We, a family of five, went to the Hive Lounge for Afternoon Tea. The experience was fantastic, the tea was lovely, and the cakes and the small quiche were so wonderful. We have had many afternoon teas around the world, and so far, The Oriental in Bangkok has been number one on our list, but now it's got a contender for that place! We were served by the sweetest hostest, Nga.

  • 5/5 BrynSmith 8 months ago on Google
    We enjoyed a delightful high tea at the Hive and were served by and Linh. The high tea was tasty and just the right amount (the high tea portions were for two but it was also enough for our party of four). Linh was courteous and attentive and spoke very good English. Excellent view. Look forward to coming back to the Hive again.

  • 5/5 Han Y. 7 months ago on Google
    Breakfast at 3spoons was indeed better than my expectations. The food was great with the variety of choices and the staffs was really friendly and helpful. I’m looking forward to my next stay at the IC Hanoi Landmark 72. See you guys soon.

  • 4/5 Stefano Del M. 7 months ago on Google
    1. If this hotel was in centre of old town would be perfect takes up top nine stories of landmark business. 2. Staff excellent one star taken away because sports facilities are share with the next building and staff although not part of hotel still an affiliation terrible. Day spa ask for tip before any service provided. Gym you were looked at and pool difficult to get towels . Hotel level 62-71 pool and gym level 7 need to go down three lifts not relaxing 3. Great club 4. Business lounge and business facilities 5. Great breakfast spread only issue away from main town and the location and use of recreational facilities

  • 5/5 james t. 7 months ago on Google
    A wonderful hotel with incredible views. 1st rate service. The 3 Spoons and Stellar Teppanyaki restaurants were perfect ends to long days of trekking about Hanoi and its environs. The only drawback is that there is really no local neighborhood. For some that is great but I did not feel like I was in Hanoi in that area.

  • 5/5 Provimax F. 6 months ago on Google
    Beautiful hotel. The second you step in you will be mesmerized by the top notch customer service. The location is a little bit out of the way for most of the attractions to the city, but it's at an strategic location for business. The hotel caters to the business community. The hotel is impeccable, rooms are spacious and comfortable, everything is in excellent working condition. Highlights of the hotel are the staff and their customer service excellence, amazing attention to detail, posh and luxurious feel and the breakfast buffet is absolutely amazing. For me, it was the million dollar view from my room the most memorable part of my stay.

  • 5/5 Erick P. 6 months ago on Google
    It's an amazing choice for vacation wether you are travelling with family, solo or on business when you are in Hanoi. The room is spacious, impeccably clean, modern with state of the art amenities, the customer service provided by staff is excellent and profesional, the location is a bit far from the main tourist attractions, but it's in a very safe area. The area caters to the Korean community and it has quite a variety of Korean restaurants and shops. The moment you step inside the Landmark72 lobby you are greeted by friendly and professional staff who will ensure you feel welcomed and pampered. Throughout my entire stay the entire staff were so welcoming and accommodating, they took care of the smallest details with efficiency and professionalism. My room package included breakfast which was very convenient because I didn't want to walk around the area looking for places to eat, the area didn't seem to have many options for eateries. There is an overpriced Starbucks in the building that hosts mostly Korean customers and an excellent bakery with pastries, sandwiches, cakes and drinks. Overall, Intercontinental is well deserving of the 5 stars rating for the quality of the customer service, quality of food, modern, spacious rooms, welcoming atmosphere, attention to detail, excellent facilities and amenities, eco-friendly, kids friendly and beautiful property. It was worth every penny.

  • 5/5 Ismoilov J. 2 years ago on Google
    What an excellent hotel, first times stayed during lockdown of the city with my friend. Great breakfast with a plenty of choices from different cuisine. Though it was more Korean oriented but had many other choices as well. Fantastic team who recognizes your preference and remember every time I visit. Room was great and hotel team ensures safety of guests during pandemic time. Great stay!!!!!!!!

  • 5/5 Jason B. 6 months ago on Google
    Really impressed with this hotel. The service at every level was amazing. The room service and restaurants were all very pleasing to my western palate. Thuy in the 71st floor lounge was really helpful to all my needs, as well as all the ladies at the check in area. Booked a corner suite and it was spacious, clean, with amazing views of the city. Will definitely be back!

  • 5/5 Aubrey G. 5 months ago on Google
    Wow I have always been ,,,impressed by the Intercontinental Brand Hotels, but the Landmark 72 in Hanoi stands tall amongst all competitors. The staff is friendly and extremely accommodating. The restaurant service is exceptional, the room and view amazing , the gym top notch, sauna great, hot tub and cold plunge spot on ! All in all a great place to get away weather you live in Hanoi or have traveled from a land far far away

  • 5/5 Natalie T. 4 months ago on Google
    We had the afternoon tea service at Hive Lounge. Service from Nga was excellent and the view was amazing from the 62nd floor. Highly recommend if you're an afternoon tea fan. The live music was a nice added touch making this an elegant experience.

  • 5/5 Rachel G. 5 months ago on Google
    My partner and I spent the afternoon sipping fantastic cocktails and eating snacks at the intercontinental! Phuong from Hive Lounge served us and she was amazing, we sat and had cocktails whilst the sun set and the view was amazing. Photo does not give it justice. Definitely will be coming back next visit to Vietnam !

  • 5/5 robert c. 3 months ago on Google New
    I had an excellent experience with the afternoon tea service at Hive Lounge. The drink quality was outstanding, featuring delicious and enticing beverages. The service staff was attentive and thoughtful, especially the employees named Viet and Nam. They created a comfortable and welcoming atmosphere for my experience. I am sure to come back to enjoy this fantastic space and embrace the quality service of Hive Lounge. Thank you to the Intercontinental Landmark 72 restaurant team!

  • 5/5 Shannon S. 4 months ago on Google
    We had an exceptional stay here. The staff went above and beyond to make our stay special. Thank you to all of the club staff for your kindness and attentive service. Special thanks to Due and his team at Stellar for a great dinner prepared by the fabulous chef Elyias and his team. We were so happy to have a halal certified meal. Highly recommend for anyone looking for a great stay with great food. The fitness room was also well equipped and clean with great views from the 71st floor.

  • 5/5 Go Ser Guan E. 3 months ago on Google New
    I had high tea at the hive lounge on level 62. I love the lobster mini burgers, strawberry tarts and the chocolate cake. Our server (Ms Phuong) was kind a d helpful as well. Very attentive to our needs.

  • 5/5 민봉기 4 months ago on Google
    The accommodation was stylish and clean. Breakfast is also among the best in Vietnamese hotels. In particular, there are a lot of Korean foods, so it is the best for Korean travelers. All the staff are friendly. He always smiles and takes care of me in a delicate manner. I am especially grateful to the Cong staff for their kindness.

  • 5/5 Jon 3 months ago on Google New
    The breakfast buffet is amazing. Many exotic and international options. The service / staff for the breakfast buffet is the best I have experienced. The room was very nice on the upper floors of the tallest building in Hanoi.

  • 5/5 Audrey N. 3 months ago on Google New
    Stayed here for work .My second stay here . It’s a beautiful hotel with great views . The staff at breakfast were extremely helpful and attentive, in particular, Hiep , who was very friendly and attentive . He offered to help order my Pho and also explained how the dish was made . Overall a very pleasant experience. Highly recommended

  • 5/5 Stephen L. 9 months ago on Google
    Thoroughly enjoyed our visit to the Hive for afternoon tea. The occasion was a birthday celebration, and the service team did a lovely job accommodating our requests and taking care of us. The savories, sweets, and scones were all quite good, and we already plan to return with friends. Kudos in particular to our server Linh who was friendly, attentive, and professional. Thanks!

  • 5/5 Charlotte N. 2 years ago on Google
    Last week I had the chance to celebrate my anniversary in Intercontinental Hanoi Landmark and it was a phenomenal experience! Big thank you to Ms Tu for making all the great recommendations and helping me to curate a smooth check in process. Also I would highly recommend anyone to try out their Club Intercontinental service as well, biggest VIP lounge in Hanoi I would say and the staffs were so friendly and helpful. Definitely would come back again if there is a chance😃

  • 5/5 An Binh N. 2 years ago on Google
    We ordered 50 mooncake boxes for the company here this year and we were totally satisfied. The boxes were beautiful with good quality cakes, delivery was fast and we were overwhelmed with the excellent service. Thanks team!

  • 5/5 Hieu P. 2 years ago on Google
    I was having difficulties finding the right place to propose to my girlfriend during this pandemic due to safety and gov restrictions. However with the 200% support and hospitality from the Intercontinental staff, i was able to have a beautiful experience this past weekend. Once the manager knew i had plans to propose, he did everything in his power to bring us the most romantic settings possible. We had some delicious food as soon as we arrive on edge of the clouds, the dinner was super romantic at the best seat in the restaurant with the view of the entire city, and we end our night coming back to a room fully decorated with roses and decorations. Thank you guys, we have found ourselves a spot for our anniversaries for years to come.

  • 3/5 loic A. 2 years ago on Google
    Stayed 1 night for my birthday, top notch service with birthday card, cake voucher... polite and attentive staff. However, hotel is getting old which can be noticed in the room's overall design and amenities (running path, pool area using outdated nailed planks, sun loungers... lacking of proper investment to maintain standard). also check-in process takes a while and staff asked to pay for "incidental fee" upon check-in and then said it's not mandatory, please be more specific and clearly explain to customers.

  • 5/5 Ngoc Linh P. 2 years ago on Google
    I had organised our events here twice and were happy with the services of Q bar & Intercontinental staff. We had beautiful moments from our experience here with the bar vibe and a full view of Hanoi. The drinks and bartenders have pleased all of us.

  • 5/5 BACH B. 2 years ago on Google
    This is my second time staying in InterContinental Hanoi Landmark 72 and so far this can be considered as the best 5 star hotel I've ever been to. Today is my birthday and I made a reservation without any special notice, but the staff here recognized me, escorted me from 1st floor to 62nd floor, said "Happy birthday" to me. I was upgraded to Junior suite room and the moment I walked in, I was totally amazed. The room was super clean, and I'm so touched that a voucher with a special discount at the Hanoi Delight for my birthday was set up in the room with extremely beautiful handwriting. The view from my room looks toward the city and it was a shimmering point of view. Of course, highly recommend InterContinental Hanoi Landmark 72 to everyone else and I also cant wait to be here again. Just wanna say that "You guys did great things to me and you guys have my ❤️"

  • 5/5 NextStopWithLove 1 year ago on Google
    We stayed at InterContinental Hanoi Landmark72 for 2 nights and we had a very good experience. This is just a few things that we loved in the hotel: * Our suite was very spacious, comfortable and clean. We really felt the luxury of the hotel and also the views were breathtaking. * All amenities well cleaned and very pleasant (pool, gym, restaurant and lobby). * Loved the fact they have towels (gym and pool) and complementary water at the gym and room. Expresso machine at the room it's a very classy touch. * The breakfast was delicious with much variety and with new options everyday. The hotel lobby looks amazing with great views were you can enjoy a drink . We had, without a doubt a great experience.

  • 5/5 Ola A. 1 year ago on Google
    The hotel is nice but it is the staff that sets it apart from many other luxury hotels. It starts upon arrival and lasts until departure. All interactions have been very pleasant, Everyone from The front desk, 3 Spoons, Stellar, Q bar and the club lounge. Hin and the rest of the team at the Q bar makes it very pleasant to have a few drinks. I also fondly remember the great service we received by Van Anh when dining at the Stellar Steakhouse. She was very attentive and fun as well as anticipated many of our needs. Highly recommended

  • 5/5 JJ X. 1 year ago on Google
    Intercon Landmark 72 is a wonderful place to stay in. Was there from 28 August to 2 Sept 2022. Rooms at the top floors of the building giving you a birds eye view of the city. Service at the restaurant (3Spoons) had been nothing but excellent. Would want to call out the restaurant lead (Huong) who had been constantly great for her service. Remembering the names of her guests is a big plus for me. She also remembered the way I liked how my coffee was. Definitely a place to return when I revisit Hanoi. Kudos to the entire service team during my stay there.

  • 5/5 Quynh Anh V. 1 year ago on Google
    I stayed at Intercontinental Landmark 72 during my business trip in Ha Noi, and I loved everything here. The property is absolutely stunning! All the staffs are nice , helpful and professional. The check-in , check-out process was very fast. There are quite many options for dining and always with a beautiful skyline view. The F&B services in the hotel are also great! The room is big , elegant, and very comfortable! I Would love to come back here when I am in Ha Noi!

  • 5/5 Anna H. 1 year ago on Google
    I had Gala dinner at the Hotel for my Child's classes in the weekend. Hotel is nice, clean and good decoration. All staff are friendly, enthusiastic. Food is nice and yummy. Highly recommend for Mice/event/meeting group.

  • 5/5 Mukesh K. 1 year ago on Google
    First amazing friendliness & hospitality from all staff. Being a strict vegetarian from India, I really feel at home. Tons of thanks to Ms. Ngoc Anh from food court prepared food for me during my entire stay. She remembered my food choice & get it on table very promptly. They have lots of fresh fruits, juices & tender coconut. Great city view from top of hotel. 👍👍

  • 5/5 Tuấn Anh Trần H. 1 year ago on Google
    It was an amazing experience at the Stellar Steakhouse Restaurant. Delicious Foods. Good Service. Nice Decoration. Especially, the waitress Van Anh, she gave me and my family good time at the restaurant. Everything was perfect

  • 5/5 Việt Nguyễn V. 1 year ago on Google
    View from 62 floor or upper was awesome even though it was sometimes foggy. Hotel room was enough clean/quiet to enjoy stay for long time. Staff hospitality was quite comfortable (Smooth check-in/check-out).

  • 5/5 Nguyễn Văn Việt PH 1 8 4 3 2. 1 year ago on Google
    I had a very good experience at Stellar Steakhouse. The service guys are very enthusiastic, very attentive, caring and leave every little bit with you. The food is also very tasty and good value for money. The restaurant view is very nice and cozy. You and I will be back soon.

  • 5/5 Ahmad R. 1 year ago on Google
    Located in a "Korea Town" area. All of their staff were really helpful, friendly, and dedicated to serve the best to the guests. The Intercontinental hotel room start from the 62 floor of this building, so all the rooms have a nice view to the city. A walking distance to other restaurants, cafes, and convenient store. Most of the dining option in the surrounding area were Korean foods.

  • 5/5 Rowena L. 1 year ago on Google
    It welcomes you with a nice subtle smell. Personally, Hive Lounge is my favorite. Excellent food and very attentive staff. Ms Phuong has been very accommodating to us and took extra efforts in taking care of everything we need. Food is great and tables were set up in a way that gives privacy to each group of people. Definitely a place to go back to, again and again.

  • 5/5 Daniel k. 1 year ago on Google
    We went here for my birthday-weekend and I must say it was a splendid experience! All the staff at the hotel are so very friendly, service minded and nice. On my birthday the staff in the club lounge came to our table with a birthday cake and they even sang the birthday song for me, I was very touched by this. I can really recommend this hotel!

  • 5/5 John M. 1 year ago on Google
    From the moment you meet the bellman downstairs through check in, it’s always an efficient five star experience. While I haven’t been there for a while, the f&b team remembered what I drink and my favorite dishes. Always understated yet detail oriented from start to finish especially compared to the competition.

  • 5/5 Giselle C. 8 months ago on Google
    Enjoyed the chilling afternoon here. The vibe of the place was comfy. And the staff is really nice and offers good service. Highly appreciated the staff “Nga” who hosted me and my friends well. Will for sure visit Hive lounge again next time when visiting Hanoi :)

  • 5/5 Donna C. 8 months ago on Google
    Wonderful afternoon tea at The Hive Lounge. Gorgeous ambience and a wonderful team managed by our excellent hostess Linh. We had a beautiful view of both sides of the city, a friendly welcome and delicious food, coffee and tea. A really memorable experience

  • 5/5 Keith M. 3 months ago on Google • 1 review New
    Beautiful and clean hotel with pleasant and welcoming staffs - everyone was accommodating. The breakfast buffet from 3Spoons were phenomenal, the options kept me looking forward to breakfast throughout my stay (stayed for 4nights5days). Only minor down side, it was a tad further from the main City where most local attractions are, but Grabs were easy to find and there are close local stores around for some shopping so it was never an issue personally. Overall would definitely book the hotel again !
    1 person found this review helpful 👍

  • 5/5 Manon R. 4 months ago on Google • 1 review
    We stayed 5 days in this beautiful hotel and it was simply amazing. The staff is remarkably nice and are always there if you need anything. The room was spacious and the view magnificent. The breakfast buffet is definitely worth the detour! There is a large assortment of different exotic fruits, hot Vietnamese dishes prepared in front of you, but also different types of bread and cheeses! Thank you very much for this incredible experience !


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