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Granda West Lake Apartment image

Granda West Lake Apartment

Hotel

😠 Booked a room 2 day advance. When came to check in, was told no room available ??? Even no any apology was made. Not recommended.


Address

Lane 100 Đ. Võ Chí Công, Xuân La, Tây Hồ, Hà Nội 10000, Vietnam

Website

granda.vn

Contact

+84 979 920 129

Rating on Google Maps

4.00 (55 reviews)

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Working Hours

Permanently closed.

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Vinh N. 5 years ago on Google • 22 reviews
    Booked a room 2 day advance. When came to check in, was told no room available ??? Even no any apology was made. Not recommended.
    1 person found this review helpful 👍

  • 4/5 Nguyen Thien A. 4 years ago on Google • 114 reviews
    Staffs are friendly

  • 5/5 Phạm Nhật M. 4 years ago on Google • 76 reviews
    Ok

  • 3/5 Veniese “Ms. Vy” W. 4 years ago on Google • 70 reviews
    The rooms are clean and the security seems friendly enough, but this is not place to stay if you don’t speak Vietnamese. There is no one around or available to provide you with assistance. The location is not ideal either, so stay elsewhere.

  • 5/5 Shiro K. 4 years ago on Google • 69 reviews
    Good place and really clean service

  • 1/5 jen_ny 4 years ago on Google • 32 reviews
    I requested late check-in in advance, paid through Agoda, received a reservation confirmation email, and arrived at 10 p.m. There was only one security guard, but I couldn't communicate with him at all, so I called the staff member and he said there was no reservation and there were no rooms left. Then he asked me what I was going to do. It was really ridiculous.. He said he would give me a room at another nearby hotel (probably the same hotel?) and call a taxi, so I went there, but I paid the taxi fare, and the room was really dirty.. There were a lot of mosquitoes.. right away. I checked out and moved to another hotel at 11pm. They said they didn't confirm anything with Agoda. I've been using Agoda for a long time, but this was the first time something like this happened. The hotel's response was also very disappointing.

  • 5/5 Hoàng Ngọc Minh (. 3 years ago on Google • 28 reviews
    Good

  • 5/5 Trọng Thạch L. 4 years ago on Google • 11 reviews
    Great staff and factility!

  • 3/5 Md A. 3 years ago on Google • 10 reviews
    Hotel is okay but management charge 200000D amount in the name of Early checking

  • 5/5 Kha Nguyen T. 4 years ago on Google • 6 reviews
    We stayed here for one night and everything was amazing, but there was a little little problem that was the outside of window glass was kind of dirty which would not be able to make us enjoy the view but surely this is jot a big deal. Nice staff and clean room are what we appreciated the most. The location was just good not perfect if you are looking for the west lake view. Overall I’m willing to recommend this place to friends as it is totally worth the cost! We enjoyed it very much. Thank you!


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