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  • 5/5 Hans Raj V. 1 year ago on Google
    Huge rooms, decent view. The pool is fantastic. Location is a bit weird actually. The neighborhood seems like it is popular with expats, as there are lots of restaurants. It's a mystery why the streets are so incredibly dirty here though. Rubbish, rubble, dirt everywhere - in what is supposed to be a rather upscale area. Weird.
    1 person found this review helpful 👍

  • 3/5 Carole D. 5 years ago on Google
    The rooms are big which is nice, you have a kitchenette and a washing machine ( which was very convenient) for our trip. And also a small balcon for smokers. I was unhappy regarding the breakfast, it doesn’t include eggs, you have to pay extra for it which is sad as we paid quit some money for this hotel whereas in Hanoi we could have gone for a lower price. we put the card “change the bed sheets” and during 7 nights they never got changed (some obvious stained were there) I was looking for a better service when it comes to cleaning, we had to call to get shower gel as it was not replenished everyday. If you go there for sightseeing keep in mind It’s a bit far from the center We had to take a taxi everyday
    1 person found this review helpful 👍

  • 5/5 Bronwen C. 5 years ago on Google
    We stayed here for 3 days. By far the best place to stay in Hanoi. Great service. Great staff. Food was excellent. 25 meter swimming pool and well equipped gym. If you want to stay in a serviced apartment style hotel with breakfast included in a quiet area of Tay Ho this is the place for you. Sam and I loved it
    1 person found this review helpful 👍

  • 3/5 Brutus M. 1 year ago on Google
    Staff always ready to help. For no hot water and broken clothes washer. If already knew there were problems should have been sorted beforehand.
    1 person found this review helpful 👍

  • 5/5 Jordan R. 8 months ago on Google • 87 reviews
    Loved our stay at Elegant Suites Westlake! Location was great for our staycation in Tay Ho. Right next to restaurants and bia hois. Service was impeccible! The front desk even provided a birthday gift, bottle of wine, upon departure. Thanks for that! Breakfast buffet had a great mix of Vietnamese/Western food. My wife and I enjoyed every dish we ate. We didn't use any facilities but everything looked in tip-top shape. Definitely recommend this hotel!

  • 5/5 Kim R. 10 months ago on Google • 55 reviews
    The room we booked was actually a 2-bedroom apartment, and I thought the concierge misspoke, but it really was! Complete with kitchen and laundry. It was also very clean and comfortable, and the hotel breakfast is impressive. I was a little concerned about being able to find vegetarian foods, but there was salad, bread, and roasted veggies. The hotel also offers additional activities like food tours, so if you can plan that at least a day in advance, they make it easy!

  • 5/5 Vincent R. 10 months ago on Google • 40 reviews
    Room was great, huge, clean and comfortable. Great breakfast, had Beef Pho in addition to a push spread of fruit, breads, meats and juice everyday. I did not user many guest facilities or Spa services but friends we were traveling with said they were great. Neighborhood has some good food and drink options including vegetarian and vegan friendly.

  • 5/5 Hugh C. 3 months ago on Google • 20 reviews New
    Great location, cheap taxi to Hanoi city, nice local walks . Beware of the city pollution.

  • 5/5 tony e. 2 months ago on Google • 7 reviews New
    5 week stay: The good Overall this place is excellent. All the staff were super nice and did everything possible, to be as helpful as possible. The breakfasts had a fantastic range, the room service was great and overall I would defo go back. The gym is excellent, good range of of weights and machines and nearly always empty. Location is also great, so many amazing places to eat. Some of the best dinning I've had to date. The bad Nowhere is perfect and this had a few things stand out. The swimming pool and hot tubs are both freezing but worked well as a plunge pool after a workout. While the breakfast was great, it would have been nice to mix up the selection more regularly. No one really touched some of the dishes but they keep serving them week in, week out regardless. Also the restaurant food was bit average, but it was also cheap so no big deal. The spring rolls were epic though! Overall I loved my stay there and will 100% stay again I return. Great staff and accommodation.

  • 5/5 Mansi P. 11 months ago on Google
    Large rooms, large bathrooms and beautiful views. Rooms are well kept and very clean. Staff is helpful and polite. Good variety and lots of options for breakfast buffet. We had a very enjoyable stay in 2 bedroom apartment, each room had its own bathroom which was nice.

  • 5/5 Dan H. 10 months ago on Google
    we spend 4 nights in a 2 bedroom apartment, the rooms was spacious and fully equipped with amenities. there was a washer/dryer and cutleries and plates provided if you want to make a small meal in the apartment. mini bar was stocked with basic beverages for a fee. location was in quiet and posh tay ho with most amenities within walking distance.

  • 5/5 Tim L. 11 months ago on Google
    Very nice rooms - quite large and well equipped. Large breakfast buffet included. I found the staff quite friendly and helpful. Quiet in the hotel, but a short walk to lots of restaurants, bars, coffee shops, and a walk by West Lake. Large outdoor pool and the gym and spa facilities are excellent. Overall an enjoyable place to stay.

  • 5/5 Rica Zamora D. 10 months ago on Google
    While my room was impeccable (I received a free upgrade from a studio to a 1-bedroom apartment that's bigger than my own place), the highlight were the staff. They were so friendly and made sure I was well looked after during my stay.

  • 5/5 Brendan W. 11 months ago on Google
    A magical place, the staff are amazing, they always go the extra mile for you, I can't tell you how available they were of their time to help me and my family out, with lost bags, arranging flights taxis translation, they are amazing, this is my second time here and I don't think I will ever stop staying here, the rooms are excellent The beds are so comfortable I love it, this is the reason why Vietnam is such a welcoming country the people and this is the reason I will be back.

  • 1/5 Lizzy T. 5 months ago on Google • 5 reviews
    Very bad customer service and always try to take money from the guests. Not qualify for 5 stars hotel. What a shame that I booked the place for my company business trip and everyone does not like the place as well as the way the staff and manager there treated the guests. Not recommended at all!! Waste of money.

  • 5/5 Pu N. 4 months ago on Google
    Extremely beautiful and big room, multiple bathrooms, very clean and relaxing pool, good food.

  • 5/5 Ritesh R. 1 year ago on Google
    Excellent property Great gym Excellent pool Staff can do little better

  • 4/5 Do Seong K. 4 years ago on Google
    It located in the west lake and very quite. If you like to be away from the motorbike sound at early in the morning and want to have a good sleep, it is the one I would recommend. Staffs are very kind except bell boys. Facility by itself is well maintained but lack of breakfast choices.

  • 1/5 Rayhaana R. 1 year ago on Google
    I don't know who on earth runs the Facebook page but they are SO bad at responding on time and slack big time in politeness and people skills. I was going to book for about 3 nights until their responses put me off. Waited over an hour for a quote until the person told me to leave my number, when I explained that my number won't work they assumed I wanted a studio just being 1 person and then assumed I was a male, calling me sir. Then they proceeded to "thumbs down" my message asking why they assumed I wanted a studio for my getaway? This definitely made me change my mind about booking there tonight. I will go elsewhere. Get it together, elegantly.

  • 4/5 m m. 2 years ago on Google
    Nice staffs, calm and clean. There has jacuzzi but it's not warm water.

  • 5/5 Andrew S. 1 year ago on Google
    Great place to stay in Hanoi. Awesome rooms and location, great value too

  • 5/5 Svitlana Z. 5 years ago on Google
    Have lived there for two years. Highly recommend the place. Tastefully decorated. All amenities are kept constatly clean and tidy. Most pleasant stuff, "going an extra mile" to help guests. They would send your letter, book your tour, hire you a car for any trip, or arrange to hang a new painting in your room. The gym is well equipped and has the garden view. The garden is not huge, but has a gallery, kids area, flower bed and hollywood swings, which I used for longer phone calls. Full service beauty salon, room, laundry, and 24 hours reception services, makes one feel like a royalty.

  • 5/5 clint h. 1 year ago on Google
    Great rooms. Water cold though

  • 4/5 D L. 1 year ago on Google
    Great location for walking around neighborhood and nearby lake. Staff was very accommodating and friendly.

  • 5/5 geoff d. 1 year ago on Google
    Very clean and staff very friendly and helpful, great breakfast, great pool and sauna, gym. Highly recommended.

  • 5/5 Viet Hoang D. 6 years ago on Google
    We have really appreciated our stay with our little baby. The apartment is very spacious and convenient for a family. The design is beautiful and the bedding is high quality. The staff is very friendly, smiling, professional and available at any time. The buffet breakfast is tasty and offers a variety of choices.

  • 5/5 Brian Q. 5 years ago on Google
    We very much enjoyed our visit. Excellent apartment Reception staff could not have been more helpful or efficient. Housekeeper & restaurant great. Would definitely stay again Excellent value Thanks Westlake staff!!

  • 5/5 Dain H. 4 years ago on Google
    Wonderful hotel in Hanoi. Very attentive staff. Kind and courteous. Rooms are huge. Breakfast was typical free breakfast fare. Great AC. Beautiful grounds.

  • 1/5 Thuy B. 3 years ago on Google
    So useless and unfriendly reception. They not allowed the shipper come up and not pick up things for guess even I tried to tell them I’m with 2 kids and can’t come down to pick up things ( they did pay for the shipper and brought up for me last time ) and now they said they didn’t do it anymore even just after 1 week . 2 girls at reception should be training again about the Attitude .

  • 4/5 Brid M. 3 years ago on Google
    This is my little slice of heave after a hard day. Lovely outdoor pool and it's never crowded when I'm there. The reason it not getting five starts is that 8pm closing is a little early in my opinion.

  • 5/5 Julian F. 2 years ago on Google
    Went for a steam and a massage. It was great

  • 1/5 terence o. 2 years ago on Google
    I have emailed them for a refund regarding a cancelled stay due to COVID- they have not responded


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