5/5 Elizabeth W. 1 year ago on Google
We
stayed
in
Hanoi
Marvellous
for
3
nights.
This
hotel
really
should
be
5*
status.
We
arrived
several
hours
before
check-in
after
a
flight
from
the
UK,
but
went
straight
to
the
hotel.
We
received
welcome
drinks,
sweets
and
hot
towel.
The
staff
are
very
friendly
and
their
service
from
start
to
finish
is
second
to
non.
There
was
a
bathroom
we
could
use
to
freshen
up
and
get
changed,
before
spending
a
few
hours
exploring,
while
our
luggage
was
kept
safe
in
reception.
Our
room
was
ready
a
couple
of
hours
before
check-in
which
we
were
very
grateful
for.
A
very
comfortable,
spotlessly
clean
room
with
plenty
of
amenities,
drinks,
snacks
and
toiletries
and
good
for
a
quiet
night's
sleep,
despite
the
busy
roads
of
Hanoi's
Old
Quarter.
There
was
a
slight
leak
on
the
toilet
hose,
but
the
issue
was
resolved
immediately
with
no
further
problems.
The
team
always
greeted
us
by
name
and
with
a
smile.
The
front
door
was
always
opened
for
us
on
arrival/departure
and
nothing
was
too
much.
We
had
an
early
bus
to
catch
upon
checkout,
the
team
arranged
a
car
for
us
and
told
us
the
fee
before
hand.
As
our
departure
was
before
breakfast,
they
made
us
some
breakfast
sandwiches
to
go,
a
fruit
platter
and
bottle
of
water
each.
We're
due
back
in
Hanoi
for
another
two
nights
on
separate
occasions
and
had
we
not
already
got
accommodation
booked
we
wouldn't
hesitate
to
stay
here
again.
Western
hotels
could
definitely
learn
from
the
level
of
service!
Thank
you
to
the
whole
team
again,
you
were
fantastic
and
we
thoroughly
enjoyed
our
stay.
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