2/5 Solero M. 9 months ago on Google • 23 reviews
The
only
saving
grace
of
this
place
is
the
sauna.
I
brought
a
3
month
membership
for
the
pool
here.
It
took
the
reception
staff
6
weeks
to
learn/accept
the
fact
that
I
was
a
member
here,
my
membership
was
constantly
doubted
everytime
I
arrived.
I
went
on
holiday
towards
the
end
of
my
membership
and
asked
if
I
could
pause
it
for
2
weeks.
I
was
told
that
this
was
not
possible
on
any
membership
less
than
6
months.
When
I
got
back
from
holiday
the
member
of
staff
at
the
front
desk
was
extremely
rude,
she
was
eating
at
the
desk,
the
phone
rang
(1
ring)
she
jumped
up
ignoring
my
presence
(I
was
waiting
for
a
towel
which
had
been
moved
to
behind
the
desk)
and
proceeded
to
be
on
the
phone
for
some
time.
When
she
finally
got
off
of
the
phone
she
told
me
I
was
no
longer
a
member
with
them.
I
explained
I
had
a
few
days
left
on
my
membership
to
which
she
disagreed,
all
the
while
talking
down
to
me.
After
her
second
look
on
the
computer
she
realised
she
was
in
the
wrong
and
instantly
tried
to
soften
her
tone.
I
reiterate
the
customer
service
here
is
awful!
I
will
not
be
renewing
my
membership,
and
honestly
suggest
people
think
twice
before
joining
this
'club'.
1 person found this review helpful 👍