1/5 Lavinia P. 8 months ago on Google • 12 reviews
Very
bad
experience
as
we
booked
a
day
tour
via
GetYourGuide
From
Hanoi:
Tam
Coc,
Hoa
Lu
&
Mua
Caves
Full-Day
Trip.
As
soon
as
everyone
was
on
the
van,
the
guide
informed
us
about
a
change
(pretty
big
one)
on
the
itinerary:
Tam
Coc
hurbor
was
closed
for
maintenance
(probably
throughout
August).
No
one
said
a
thing
as
-
at
that
point
-
we
all
had
already
paid
the
full
amount
of
the
tour.
What
annoyed
us
the
most
was
that
the
tour
operator
didn't
feel
like
giving
us
a
choice
in
the
matter.
But,
most
importantly,
I
don't
believe
for
a
second
the
closure
of
the
harbor
was
7am
news,
so
why
couldn't
they
tell
us
when
we
booked?
Apparently
scamming
is
the
way.
Tam
Coc
was
replaced
with
a
Van
Long
boat
trip
and
by
doing
a
quick
online
research
you'll
see
that
there
is
no
comparison
(as
opposed
to
the
"beauty
battle"
Tam
Coc
and
Trang
An).
The
trip
was
just
45
minutes,
only
one
cave,
nothing
really
exciting,
nature
all
around
was
of
course
amazing
but
you
could
literally
see
the
highway
from
the
boat!
Also,
no
bike
ride
of
Tam
Coc
whatsoever.
After
notifying
GetYourGuide
the
tour
operator
was
(we
thought)
kind
enough
to
call
us
in
their
office
to
clarify
the
situation.
After
20
minutes
of
what
we
felt
like
being
the
repetition
of
lame
excuses
they
offered
us
300K
VND
(10$,
5$
each)
of
refund.
I
mean,
that
wasn't
even
the
point.
We
spent
time
to
carefully
select
the
most
suitable
tour
(to
us)
and
we
basically
did
a
completely
different
one.
We
wouldn't
have
booked
this
tour
in
the
first
place
had
we
known!
Other
notes:
After
only
an
hour
drive
we
stopped
for
25
minutes
on
a
useless
shopping
center,
a
real
tourist
trap
and
a
complete
WASTE
of
time.
Lunch
was
terrible,
cold,
dry,
really
the
worst.
The
group
was
indeed
"small"
with
13
people
on
the
van
(though,
when
I
think
of
a
small
group
I
personally
think
about
half
that
number).
If
I
could
give
no
stars
I
would.