Update 7/28/23 Things have improved a bit.The staff is working on being more friendly and helpful. I would like to see a senior discount for us retired on a fixed income. Big shutout to Maria, she is by far the best instructor I had have in a long time. Five starts for her. She is not your "aerobics energetic" trainer like others, she holds a zen quality vibe focusing on form and breath. Maria takes the time to explain what is going in the body with each movement. What I like the most is that she is invested in her clients so we receive posture and form corrections from her - that is rare and very much appreciated. Very effective workout, just in a few sessions with her I have seen much improvement. Original: 5 Stars for this Studio location and instructors, especially Lisa. Lisa is fantastic, upbeat, and kind, she explains what muscles are you working with each move, and most importantly she encourages the marriage of breath and movement. 1 Star for membership service The administrative Staff is highly unorganized. The structure of membership payments is confusing and I am constantly looking over my shoulder to make sure I do not get ripped off. I never had to pay a monthly-free fee when going on vacation on other memberships. The phone isn’t answered. Messages aren’t returned. Have to call multiple times to ensure requests get managed. This happened multiple times. Very frustrating 6/12/23 Replying to the owner's comments: Thank you for your response. I have been member of many places in my 65 years of age and I can tell you that it is not "common practice" - what is common practice is seeking customer satisfaction, by having a user friendly membership plan and listening to the customers' needs. Customer service is not up to par, you can see that on other reviews. Your app could be more user oriented and allow payments through it (I used to be an IT person, I know is possible). It is disappointing to be because I enjoy the instructors and the benefits of the workout and truly dislike the way your company treats customers. I make the choice of supporting my health and your instructors even though I dislike to support your corporation.

So I’ve been going to this club pilates for a little bit now (still fairly new though) and I’m not super impressed with some of the trainers here. I work full-time but have a bit of time on Tuesday and Thursday evenings to take classes here, and I’ve taken a few classes with Radika. She is not a bad trainer per se, but my god is she rude and harsh. I’ve never met such a cold trainer who can’t be bothered to teach, even though that’s her literal job. I was thinking about other trainers I could take a class with, and they have Desiree working on Thursdays. She’s pretty unclear in her classes and honestly, they are not good. I’ve definitely taken better classes at this location, but not with Desiree. I also have been considering going Friday evenings but the trainer Kathleen has classes that are very much not worth attending. Her classes are bad, plain and simple. Yet somehow she is teaching a lot of hours there. How are they letting bad trainers dominate classes there? How does this make sense? I’ve overheard other members complain about these three, and I’m sure by now management has passed along feedback to these trainers but nothing seems to change. I don’t write reviews often but I am disappointed and considering leaving. Tbh, I’d say go to another place if you want good pilates workouts. Haven’t been able to try the other instructors although I’ve heard better things about them for sure, but my schedule simply doesn’t align with theirs and I just want good classes for Tuesday/Thursday evenings.

Went to my first class today and wow was it a great way to start the day. The instructor was welcoming at 7 AM and the other members were super nice. As a new member not having any experience with Pilates, I felt welcomed and slightly nervous. But the instructor made sure we understood the workouts and we were encouraged to stick with our own pace. I’m excited for more!

This is a great place to workout. The instructors are very knowledgeable. The manager Destiny is top notch. She is always so helpful and friendly. Club Pilates is lucky to have someone so devoted to their job.

Studio is good. Administrative Staff is highly unorganized. Phone isn’t answered. Messages aren’t returned. Have to call multiple times to ensure requests get managed. This happened multiple times. Guy that’s works mornings is always lost as he only works in St Charles. Very frustrating

I LOVE my studio. The instructors are great and I get such a good workout, especially since moving up to 1.5 classes.

Love working out at this studio. Instructors are awesome and there is a lot of camaraderie among the clients.

Best overall exercise for your body. Great atmosphere without judgement. Awesome instructors.

Love Pilates at this studio - the instructors are great! Always coming up with different workouts to keep things interesting!

Love it! Would love more classes since you have to be waitlisted but they work with you!

Great form of exercise! Some really great instructors that challenge you. Very friendly.

I absolutely LOVE love love this location!! I have also been to Schaumburg and I’ve never had a bad experience. When I first tried the intro class I was a bit nervous as I haven’t really done something like this before or even have gone to a gym. Kristin (the instructor) gave clear directions as to what we needed to do & Suzie (the manager) was so kind, informative & welcoming that I HAD to sign up for the unlimited classes. I’m now here multiple times a week and have seen a change in not only my body but my mood. Let this be your sign to sign up… the investment in yourself is well worth it :)

Love my Club Pilates Bloomingdale! The staff are all very well trained, qualified and fabulous. Love that no two classes are the same; there is always something new to learn and do. Everyone is so welcoming; both staff and members. So happy and proud to be a member.

Amazing teachers who take the time to educate you on proper techniques. Small class sizes and nice facility. In 3 weeks I can already see toning in my arms, legs, really the whole body. I love the 6am classes with Michelle. I've never been a morning person but it helps me start my day.

I love everything about this studio. The instructors are all fantastic. They are attentive, encouraging, knowledgeable, and kind. The staff is supportive and quick to respond to needs. And the clients are all wonderful people. It’s actually a joy to work out here. I didn’t know if I was going to be able to do well since I have MS and RA and entered being very overweight. But I just kept showing up, and in less time than I thought, I was getting the hang of things just like everyone else.