Nando's Pomona image

Nando's Pomona

Restaurant Fast food restaurant Meal takeaway Family restaurant Chicken restaurant Chicken wings restaurant Health food restaurant Dessert restaurant Portuguese restaurant South african restaurant

😠 Very terrible service my driver received here today. I sent him to get 1/4 chicken lemon and herb Bourjee bowl 100% juice and he was told the order would be ready in 12mins and he received the order after 46mins after I made numerous calls and complaints. People often mention chicken, service, good, order, Chicken, Good, Chips, staff, great,


Address

Pomona Shopping Centre, Edinburgh Rd, Harare, Zimbabwe

Website

nandos.co.zw

Contact

+263 71 233 5349

Price rating

$$ $$

Rating on Google Maps

3.70 (282 reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 am to 7 pm
  • Sunday: 9 am to 7 pm
  • Monday: 9 am to 7 pm
  • Tuesday: 9 am to 7 pm
  • Wednesday: 9 am to 7 pm
  • Thursday: 9 am to 7 pm
  • Friday: 9 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: chicken (15) service (13) good (12) order (8) Chicken (8) Good (7) Chips (7) staff (6) great (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Dion K. 4 years ago on Google • 33 reviews
    After placing my order (clearly 2 medium chicken salads, 1 half chicken, 1 chicken wrap with 3 drinks) I received 1 plain salad in place of the 2 chicken salads and proceeded to complain about this to which it was rectified for an additional $17.50, no negotiations. Had I been the manager I would have added the chicken for free to keep my patrons happy especially after I said I'd not eat there again after the inconvenience.
    1 person found this review helpful 👍

  • 1/5 Shepherd M. 2 years ago on Google • 3 reviews
    Very terrible service my driver received here today. I sent him to get 1/4 chicken lemon and herb Bourjee bowl 100% juice and he was told the order would be ready in 12mins and he received the order after 46mins after I made numerous calls and complaints.
    1 person found this review helpful 👍

  • 3/5 nomazulu m. 4 years ago on Google
    Food always good. Just in winter dress warm... they need to consider gas heaters or something
    1 person found this review helpful 👍

  • 5/5 Talent B. 4 years ago on Google
    I love this place. There's a waiter called simba, such a good guy very good at his job... You will definitely enjoy the good as hell be constantly checking on you
    1 person found this review helpful 👍

  • 4/5 Archie M. 4 years ago on Google
    Well situated on the Pomona side. They make a mean Boujee bowl (rice, chicken strips, pepper and sweet corn). The staff here is very friendly and always smiley. It's a really great place if you wanna sit in but the take away is great too
    1 person found this review helpful 👍

  • 4/5 Robert Kudzai M. 4 years ago on Google
    Conveniently located across from the main Borrowdale Village complex, this is everything you want in a Nandos. There is a spacious sitting area with a waiter service once you've ordered. Lavatories are also available and its conveniently close to other take-away outlets. A good time out for a chicken meal - good any time of day.
    1 person found this review helpful 👍

  • 5/5 Allen M. 4 years ago on Google
    Good family place fior dinner. Tasty food and friendly service
    1 person found this review helpful 👍

  • 4/5 Patrick J. 1 year ago on Google • 94 reviews
    Nice place to place orders for take aways and sit in too but too crowded as well..good with small kids as there is a play area.

  • 4/5 Fumani S. 4 years ago on Google • 94 reviews
    Good; Pretty standard. The food was cooked to Nando's standards. The store is pretty clean and the staff were friendly. I'd recommend giving this Nando's a try.

  • 4/5 Peter N. 9 months ago on Google • 17 reviews
    It's a place to be if you are hungry. Its value for money. There service is number one. And the staff are always hungry for Customer ..

  • 3/5 Teddy263 H. 1 year ago on Google • 15 reviews
    Given that Nando's has been in Zimbabwe for several years now, one would expect them to find solutions to make the ordering process more streamlined. Unfortunately, like most fast food outlets under the Simbisa brand, this is not the case. Most popular menu items come with an unexplained 50 cents. This usually always causes change challenges at the tills. Pamona branch usually only has one cashier and regardless of if you are paying with cash or wanting to swipe, you have to wait for the one cashier. Dial a delivery orders also compound the waiting time, as their orders are given priority. On a good day, your meal will arrive within 10 to 15 minutes and usually as per order. However, when they are busy, especially over weekends, you can expect to wait for close to 30 minutes or longer and may be unfortunate to still receive the wrong order. All in all, the food is really good, except for their "chips", which used to only be second to Steers once upon a time. Basically, the overall experience is being spoilt by the inefficiency at the till point(s), with issues of thir own making. Removing the 50 cents would most likely solve a lot of issues, especially considering that they hardly ever have the change coupons most of the time.

  • 2/5 Jake M. 5 months ago on Google • 4 reviews
    Regularly buying from this place. Chicken is systematically undercooked. Prices don’t make sense. 1/4 Chicken & Chips is 5 USD. 1/2 Chicken & Chips is 8USD. Chips is 1.5USD and Large Chips is 2.5USD. 1/2 Chicken & Large Chips bundle is 10USD. 1/2 Chicken on its own + Large Chips is 9.50USD - you give them 0.50USD for your negligence for the bundle, instead to 9USD that actually makes sense. Chips should come with their spice, however that is a rarity. It usually comes without it. Many times there are no small bills for change and make you purchase more. Hygiene is average, noisy.

  • 5/5 Buhlebenkosi Nomathamsanqa N. 4 years ago on Google • 3 reviews
    The food was excellent, even the general services.I ordered quarter chicken and chips.

  • 3/5 Liz M. 4 years ago on Google
    It's just ok

  • 4/5 Kennedy M. 4 years ago on Google
    Nice setting

  • 4/5 Zivayi M. 4 years ago on Google
    Cool place and friendly staff!

  • 5/5 Us_Twins Lovet and L. 4 years ago on Google
    ♥️

  • 3/5 Charles S. 4 years ago on Google
    slow service

  • 5/5 Blessing M. 4 years ago on Google
    Great experience

  • 4/5 Patience H. 4 years ago on Google
    There are no queues

  • 3/5 vengai c. 4 years ago on Google
    Good

  • 4/5 Eligah S. 4 years ago on Google
    (Translated by Google) Ka! That (Original) Ka! That

  • 5/5 george t. 4 years ago on Google
    standard place in zim

  • 5/5 Cleophas P. 4 years ago on Google
    Great

  • 3/5 Regina C. 4 years ago on Google
    Cool

  • 5/5 Hazvy M. 4 years ago on Google
    Food court

  • 4/5 Arthur B. 4 years ago on Google
    I liked it. Chicken was excellent

  • 2/5 Herbert M. J. N. 2 years ago on Google
    Really bad delays with orders, and when the one finally came the food was already cold. Really not the best service anymore

  • 1/5 fadzai m. 2 years ago on Google
    Awful service. Inefficient

  • 1/5 Abraham S. 1 year ago on Google
    Bad service. The waitress took a phone call when we ordered. Then came with the wrong order. Finally, she wouldn’t give us the receipt and just said a number. Won’t return.

  • 3/5 Tanaka C. 1 year ago on Google
    I waited for over an hour only to get the wrong order.

  • 5/5 matilda k. 4 years ago on Google
    Fabulous

  • 2/5 Rene W. 3 years ago on Google
    Nando's got home to find i only had Chicken no chips

  • 4/5 Rose E. 5 years ago on Google
    They were kind enough to accept swop of our paid rice order to fresh chips. Their food is generally very fresh and is very fresh. Their chicken is a must for all to taste. 👍👍

  • 5/5 Rebecca M. 3 years ago on Google
    Awesome food and great customer service

  • 5/5 Blessing N. 3 years ago on Google
    Good service I think Nandos pomona is the best in Zimbabwe

  • 5/5 Kudakwashe T. 4 years ago on Google
    Good place to be with family

  • 5/5 Rungano T. 4 years ago on Google
    The waiters there are excellent

  • 3/5 GARMIN Z. 4 years ago on Google
    The staff need some work and change in cash and in dollars but the food is great

  • 5/5 Tinashe R. 4 years ago on Google
    Just another Nando's, nothing much to it.

  • 4/5 Nkosinomusa M. 4 years ago on Google
    Great

  • 1/5 Tafadzwa G. 4 years ago on Google
    amazing

  • 3/5 Farai K. 4 years ago on Google
    Good food but service needs improvement.

  • 4/5 Storm W. 4 years ago on Google
    They still do great Nandos Chicken Burgers!

  • 3/5 Affiliate Marketing B. 4 years ago on Google
    Good food. Ample parking space. Though sometimes the staff seem to be color blind when it comes to serving people of color.

  • 4/5 Daniel M. 4 years ago on Google
    Nandos 😍

  • 4/5 Marius J. 4 years ago on Google
    Reaaly good service!

  • 5/5 Terrence D. 4 years ago on Google
    Superb!

  • 3/5 Lion S. 4 years ago on Google
    Tasty chicken

  • 4/5 Thiagarajan 4 years ago on Google
    Nice place for the children. The play area is quite big.

  • 4/5 Simone K. 4 years ago on Google
    Not bad

  • 4/5 Elliot C. 4 years ago on Google
    Great food , very good sitting arrangement, great music.

  • 5/5 Mukta C. 4 years ago on Google
    The food is amazing

  • 3/5 Sithulisiwe N. 4 years ago on Google
    Great customer service

  • 1/5 Nkosinothando N. 1 year ago on Google • 1 review
    Never going back there They served us mild plates instead of lemon and herb. The plates were not labelled except for 1. The food was a bit too hot for us. I asked the head chef to taste just to confirm and he said thats their version of lemon and herb. I found it too hot and i did not eat the meat, including the kids. I have a bunch of complaints, you guys ruined the day

  • 1/5 Judy B. 9 months ago on Google • 2 reviews
    Not very good chicken was dry, had a salad and 1/4 hot chicken asked for a leg potion got a wing. Asked for a plastic tub to take my salad said they didn't have one. My nephew had a chicken burger, the chicken was very dry also. Fife avenue so much better.


Call +263 71 233 5349 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Offerings
    • ✓️ Coffee
    • ✓️ Small plates
    • ✓️ Late-night food
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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