4/5 Sandie S. 1 year ago on Google
So
I
booked
into
this
hotel
via
a
totally
unknown
booking
website,
not
really
knowing
if
my
booking
would
actually
pull
thru,
to
the
hotel.
Well
it
did.
I
arrived
before
check
in
time,
and
whilst
the
receptionist
mentioned
it,
she
did
not
complain
further,
found
my
booking
and
gave
me
the
keys
ahead
of
time.
Ok,
maybe
she
gave
me
the
only
available
room
as
I
had
specifically
requested
a
nice
view,
but
I
got
the
back
of
the
hotel
with
a
view
of
the
industrial
site.
That
was
not
a
happy
moment.
I
also
requested
a
feather
pillow,
but
there
was
only
hollow
Fibre.
The
hotel
is
very
clean,
the
lobby
and
the
bar
are
very
inviting,
with
a
grand
piano
and
lovely
Christmas
music
piping
in
the
back
ground.
My
room
is
clean
and
well
appointed,
however.....
Nothing
but
1
bottle
of
water
in
the
fridge...
shampoo
but
no
conditioner....
broken
toilet
roll
holder
AND
a
broken
toilet
seat,
no
soap
dish
in
the
shower,
no
waste
plug
in
the
basin.
I
do
like
the
mirrored
cupboard
door,
the
nice
hair
dryer
and
the
fact
that
they
have
installed
a
"South
african"
styled
3-pin
plug.
I
do
like
that
there
is
room
service
altho
none
of
the
menus
in
the
hotel,
have
prices
on
show.
So
you
have
to
ask,
BEFORE
you
order,
or
don't
complain!
The
staff
at
reception
were
friendly
as
one
would
expect
of
Zimbabwean
people,
as
was
the
porter
Douglas.....
very
colonial,
in
fact.
I
drove
with
a
taxi,
from
the
airport,
thru
the
busy
hussle
and
bustle
streets
of
Harare,
but
my
arrival
at
this
hotel
was
stark
in
comparison.
So
peaceful,
classical
and
old
school.
To
top
it,
the
rate
includes
breakfast,
which
I
look
forward
to,
and
the
rate
was
not
a
rush,
at
all.
The
biggest
thing
which
upset
me
was
the
fact
that
I
did
not
have
hot
water
in
my
bathroom.
On
my
first
morning,
I
phoned
for
assistance,
the
technician
arrived
about
an
hour
later,
he
managed
to
repair
the
toilet
seat
and
toilet
roll
holder,
quite
nicely,
however
I
experienced
another
cold
shower
on
the
second
day.
Al
in
all,
a
pleasant
experience
and
I
would
recommend
others
to
stay
at
this
hotel.