3/5 John M. 4 months ago on Google β’ 1 review
I
phoned
your
hotel
while
in
Dubai
to
make
a
reservation.
I
had
seen
it
on
Google
and
thought
it
was
a
lovely
place,
which
to
some
degree
is.
I
arrived
around
10
pm
and
managed
to
check
in.
Your
reception
staff
could
improve
on
their
customer
care.
It
is
generally
standard
and
an
expectation
for
hospitality
staff
to
great
and
ask
clients
how
they
can
help
them.
This
basic
etiquette
is
alien
to
your
reception
staff
which
is
the
first
call
of
port,
and
a
window
through
which
customers
get
the
first
impression.
Following
this
we
were
shown
around
&
liked
the
rooms
and
we
checked
inn.
By
the
time
we
had
settled
in,
we
discovered
that
there
wasn't
any
water
in
the
fridge
and
imagine
if
one
was
on
regular
medication.
We
also
asked
if
we
could
have
something
to
eat,
only
to
be
told
that
the
chef
had
finished
&
there
was
no
room
service
after
10pm.
So
we
had
to
sleep
on
empty
stomach,
again
imagine
if
one
was
diabetic
and
eats
at
special
times.
Going
to
the
bathroom,
there
were
two
wrapping
towels
only,
and
again
no
night
service
because
it
was
after
10pm.
To
imagine
this
was
a
room
for
$215
plus
$5
for
a
Credit
card
it
just
baffles
the
mind.
On
that
same
night
Monomotapa,
Holiday
inn
&
Cresta
Lodge
masasa
we
charging
highest
$140,
but
obviously
with
10
x
better
the
service.
In
the
morning
we
were
served
three
juice
drinks
which
were
not
labelled.
One
could
only
assume
that
looks
like
orange
or
apple
juice.
This
again
is
certainly
below
standard,
but
more
important
dangerous
as
people
have
allergies,
so
need
to
know
what
is
what.
Lastly
there
are
no
charging
ports
in
the
rooms.
For
the
money
you
changing
you
certainly
need
to
give
clients
value
for
their
money.
If
I
were
to
rate
you,
your
standards
are
very
poor.